Recall 24V875 affects 385 2023 Volkswagen ID.4 vehicles for a rearview camera display failure. Repair is free at any franchised Volkswagen dealer.
Volkswagen is recalling 385 2023 ID.4 vehicles under recall 24V875 because the rearview camera image can fail to display when the vehicle is in reverse or the park function is activated. A blank display reduces the driver's rear visibility and increases crash risk; Volkswagen dealers will complete the free repair.
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What's wrong?
The TopView camera control unit in the 2023 Volkswagen ID.4 is the electronic module that manages the rearview camera image. When the vehicle is shifted into reverse, or when park view is manually activated, that module is supposed to send the camera image to the screen so the driver can see behind the SUV.
In the recalled vehicles, the unit uses hardware version H31. If the module malfunctions, a required reset does not run. Without that reset, the camera control unit stops working, so the rearview image is not displayed when it is required. That is why Volkswagen tied this recall to the Rear Visibility standard.
What you notice is straightforward: the screen can show a warning that the rearview camera is not available. Treat that message as the warning sign that the camera system is not giving you the rear visibility it is supposed to provide.
Who's affected?
| 2023 Volkswagen ID.4 | Camera |
|---|---|
| Units affected | 385 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023 Volkswagen ID.4 is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A blank rearview camera display can reduce rear visibility and increase the risk of a crash while backing up. A warning that the rearview camera is not available is the sign to use mirrors, turn your head, and schedule the repair soon. Repair is free at any franchised Volkswagen dealer.
What should I do?
- Check your VIN to confirm your 2023 Volkswagen ID.4 is included in this recall.
- Contact a franchised Volkswagen dealer to schedule the free peripheral-camera control-module replacement that fixes the blank rearview camera display.
- Bring the recall notice if Volkswagen mailed one; reference recall number 24V875 and Volkswagen recall 91B3 when you call.
- Use mirrors and look behind you when reversing until the repair is complete.
What happens at the repair
At the dealer, a Volkswagen technician replaces the peripheral camera control module. The parts and labor are free under the recall, and the repair is available now. This work addresses the rearview camera display problem described in campaign 24V875 when reverse is selected or the park function is manually activated. Volkswagen does not offer reimbursement for this campaign, so prior out-of-pocket repair costs are not covered through a recall reimbursement program.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| November 20, 2024 | NHTSA published the recall |
|---|---|
| November 22, 2024 | Dealer notification began |
| November 22, 2024 | Dealer notification ended |
| December 26, 2024 | Owner notification mailed |
| January 17, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V875?
Recall 24V875 covers 385 2023 Volkswagen ID.4 vehicles with a rearview camera display problem. The image can go blank when the vehicle is placed in reverse or when park assist is manually activated, reducing rear visibility and increasing crash risk. Volkswagen dealers will replace the peripheral camera control module for free.
What should I do if my 2023 Volkswagen ID.4 is on this recall?
Check your VIN to confirm your specific ID.4 is included in recall 24V875. If it is, contact a franchised Volkswagen dealer to schedule replacement of the peripheral camera control module. Reference recall number 24V875 or Volkswagen recall number 91B3 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 24V875, Volkswagen dealers will replace the peripheral camera control module free of charge at any franchised Volkswagen dealer.
Is it safe to drive my 2023 Volkswagen ID.4 before the repair?
The recall does not include do-not-drive instructions. Until the repair is complete, use mirrors, look over your shoulder, and back up with extra care because the rearview camera image can go blank. Schedule the free dealer repair once your VIN is confirmed.
When did Volkswagen notify owners about recall 24V875?
Volkswagen mailed owner notification letters on December 26, 2025. If you bought the vehicle used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call a Volkswagen dealer or Volkswagen customer service at 1-800-893-5298.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V875000 |
|---|---|
| Volkswagen customer service | 1-800-893-5298 |
| NHTSA recall # | 24V875 |
| NHTSA recall # (full) | 24V875000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →