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Campaign 24V874 Posted November 19, 2024 33,456 units

2001-2011 Mercedes-Benz C/CLK/E/CLS Recall 24V874: Sunroof

RN
Reviewed by the RecallNotify editorial team
Published May 19, 2026

Recall 24V874 covers 33,456 2001-2011 Mercedes-Benz C-Class, CLK, E-Class, and CLS vehicles for unsecured sunroof glass. Repair is free at any franchised Mercedes-Benz dealer.

Mercedes-Benz is recalling 33,456 2001-2011 C-Class, CLK, E-Class, and CLS vehicles, including the E500, because the glass sunroof panel can detach if it is not properly secured. A detached panel can become a road hazard and increase crash risk, and Mercedes-Benz dealers will inspect and repair the sunroof panel free of charge.

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What's wrong?

The sunroof cover on affected 2001-2011 Mercedes-Benz vehicles is the glass panel assembly above the cabin. It is bonded into the sliding roof structure so it stays fixed while the roof opens, closes, and seals against wind and water. That bond has to hold through heat, vibration, and highway airflow.

On these vehicles, a supplier production deviation affected how the primer was applied or ventilated before the glass was bonded. Primer is the bonding chemical that helps the adhesive grip the glass and roof frame. If that step was wrong, the joint loses strength over time, and the glass panel can loosen or detach from the vehicle.

Owners can notice a panel that looks partly detached or wind noise around the sunroof while driving. Treat either sign as a warning that the adhesive bond has started to fail, and have a Mercedes-Benz dealer inspect the sunroof cover.

Who's affected?

Included models cross C-Class, CLK, CLS, E-Class, and AMG variants, all tied to the same sunroof cover component.

2004 Mercedes-Benz E500 visibility component
2006 Mercedes-Benz CLK500 visibility component
2009 Mercedes-Benz CLK350 visibility component
2003 Mercedes-Benz CLK320 visibility component
2004 Mercedes-Benz CLK320 visibility component
Units affected33,456
Field incidentsNHTSA has logged no field incidents to date.

A matching model year and model name does not confirm inclusion. Check your VIN to confirm whether your specific car is included.

What's the safety risk?

A sunroof panel that detaches can become a road hazard and increase the risk of a crash. Watch for a panel that looks partly detached or unusual wind noise near the sunroof while driving. Drive cautiously, schedule the inspection soon, and tell the dealer about any sunroof noise or looseness. Repair is free at any franchised Mercedes-Benz dealer.

What should I do?

  1. Check your VIN to confirm your 2001-2011 Mercedes-Benz C-Class, CLK, E-Class, or CLS vehicle is included in this recall.
  2. Contact a franchised Mercedes-Benz dealer to schedule the free sunroof-panel inspection and replacement, if needed, for the glass panel that can detach.
  3. Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 24V874 when you call.
  4. Avoid driving under or near the vehicle if the sunroof glass looks loose, raised, or separated before the dealer inspects it.

What happens at the repair

At the dealer, a Mercedes-Benz technician inspects the glass sunroof panel and replaces it if it is not properly secured. The recall repair is available now, and parts and labor are free. MBUSA's standard reimbursement plan applies to qualifying repairs paid before the owner notice, since affected vehicles had been previously subject to this condition. If you already paid for a sunroof-panel repair tied to this issue, keep the repair paperwork and ask MBUSA customer service how to submit it for review.

ReimbursementReimbursement available

Timeline

November 19, 2024 NHTSA published the recall
November 26, 2024 Dealer notification began
November 26, 2024 Dealer notification ended
January 10, 2025 Owner notification mailed
January 10, 2025 VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle.
January 10, 2025 Interim owner notification (was planned for this date)

Frequently asked questions

What is recall 24V874?

Recall 24V874 covers 33,456 2001-2011 Mercedes-Benz C-Class, CLK, E-Class, and CLS vehicles with glass sunroof panels that were not properly secured. The panel can detach and become a road hazard, increasing crash risk. Mercedes-Benz dealers will inspect and replace the sunroof panel as needed for free.

What should I do if my 2001-2011 Mercedes-Benz C-Class, CLK, E-Class, or CLS is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 24V874. If it is, contact a franchised Mercedes-Benz dealer to schedule the sunroof panel inspection. The dealer will replace the panel as needed for free.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz will inspect and replace the glass sunroof panel as necessary free of charge at a franchised Mercedes-Benz dealer.

What is the safety risk from this sunroof recall?

The glass sunroof panel can detach from the vehicle and become a road hazard. That raises the risk of a crash for other drivers and for traffic around the vehicle. The repair path is to have a Mercedes-Benz dealer inspect the panel and replace it as needed for free.

What if I bought my Mercedes-Benz used?

The free recall repair still applies. Federal recall law follows the vehicle, not the original owner. If you never received the January 10, 2025 owner letter, check your VIN and reference recall 24V874 when you call a Mercedes-Benz dealer.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/24V874000
Mercedes-Benz customer service1-800-367-6372
NHTSA recall #24V874
NHTSA recall # (full)24V874000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →