Recall 24V872 affects 7,198 2024 Jeep Grand Cherokee and Grand Cherokee L SUVs for incorrect speedometer display. Repair is free at any franchised Jeep dealer.
Jeep is recalling 7,198 2024 Grand Cherokee and Grand Cherokee L vehicles because a software error in the instrument panel cluster can show the wrong vehicle speed. Driving without a reliable speed reading increases the risk of a crash, and Jeep dealers will complete the recall repair free of charge.
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What's wrong?
The instrument panel cluster in a 2024 Jeep Grand Cherokee or Grand Cherokee L is the dashboard display that shows the driver key information, including vehicle speed. The speedometer is part of that cluster. Its job is simple: show the actual speed clearly and on time so the driver can judge traffic, road conditions, and speed limits.
On affected SUVs, the cluster was programmed incorrectly. That software error can make the speedometer display the wrong vehicle speed or show a delayed speed reading. The recall repair is an instrument panel cluster software update that removes the delay effect and brings the display back into line with the federal display requirement.
There is no warning sign before failure. The recall describes the problem as the speed reading itself being incorrect or delayed, not a separate dashboard alert that appears first.
Who's affected?
The Grand Cherokee and longer Grand Cherokee L are both included, tied to the same instrument panel cluster.
| 2024 Jeep Grand Cherokee | instrument panel |
|---|---|
| 2024 Jeep Grand Cherokee L | instrument panel |
| Units affected | 7,198 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Driving without a reliable speed reading makes it harder to match traffic, obey speed limits, and judge braking distance, increasing the risk of a crash. If the display is missing or incorrect, slow down, avoid extra trips, and schedule the software repair soon. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2024 Jeep Grand Cherokee or Grand Cherokee L is included in this recall.
- Contact a franchised Jeep dealer to schedule the free instrument panel cluster software update that fixes the incorrect speedometer display.
- Bring the owner letter if you have it. If not, reference recall number 24V872 when you call.
- Watch your speed closely until the update is complete, because the speedometer can show the wrong vehicle speed.
What happens at the repair
At the dealer, a Jeep technician inspects the instrument panel cluster software and updates it when the recall applies. The update is meant to correct the speedometer display issue described in recall 24V872. Parts and labor are covered under the recall. If you already paid for this repair before the owner notice, FCA's general reimbursement plan handles eligible owner and purchaser costs. Bring documentation for any prior related repair and ask the service desk how to submit it.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 19, 2024 | NHTSA published the recall |
|---|---|
| November 26, 2024 | Dealer notification began |
| November 26, 2024 | Dealer notification ended |
| December 3, 2024 | Owner notification mailed |
| December 17, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 17, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V872?
Recall 24V872 covers 7,198 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles with an instrument panel cluster software error that can show the wrong vehicle speed. Driving without knowing the actual speed increases crash risk. Jeep dealers will inspect and update the cluster software for free.
What should I do if my 2024 Jeep Grand Cherokee or Grand Cherokee L is on this recall?
Check your VIN to confirm your specific SUV is included in recall 24V872. If it is, contact a franchised Jeep dealer to schedule the instrument panel cluster software inspection and update. Reference FCA recall B8B when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair covered safety and compliance defects at no cost. Jeep dealers will inspect the instrument panel cluster software and update it as needed free of charge.
What is the safety risk in recall 24V872?
The risk is that the speedometer can show the wrong vehicle speed. If the driver does not know the vehicle's actual speed, crash risk increases. Check your VIN, then schedule the free dealer software inspection and update if your SUV is included.
When were owners notified about recall 24V872?
Owner notification letters were mailed December 3, 2024. If you bought the SUV used or never received a letter, the VIN check still decides whether your specific 2024 Jeep Grand Cherokee or Grand Cherokee L is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V872000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 24V872 |
| NHTSA recall # (full) | 24V872000 |
Source documents
-
Download Quarterly Report (PDF) - Download Remedy Instructions (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →