Recall 24V869 covers 11 2025 Volvo EX90 SUVs for loose second-row seat bolts. Repair will be free at any franchised Volvo dealer once available.
Volvo is recalling 11 2025 EX90 vehicles because the second-row free-standing seat bolts are at risk of improper tightening. An improperly tightened seat can leave an occupant without adequate restraint during a crash, which raises injury risk. The Volvo dealer repair will be free once Volvo makes it available.
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What's wrong?
The second-row free-standing seat in the 2025 Volvo EX90 is mounted to the body with attaching bolts. Those bolts hold the seat structure in place so the seat stays fixed as people get in, ride, and use the restraint system.
On affected EX90 vehicles, the seat attaching bolts were not tightened properly at the Charleston plant because of a human error in the build process. A loose critical fastener does not clamp the seat to the body the way Volvo intended. Volvo's remedy is to tighten the seat bolts to the specified 40 Nm torque so the seat is secured correctly.
The warning sign is a rattle from the second-row free-standing seat while driving. If you hear that noise, use that exact description when you call a Volvo dealer and ask them to check recall 24V869 against your VIN.
Who's affected?
| 2025 Volvo EX90 | seat assembly |
|---|---|
| Units affected | 11 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2025 Volvo EX90 is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A loose 2nd row free standing seat can leave an occupant less restrained during a crash, increasing injury risk. A rattle from that seat while driving is a warning sign to schedule service soon and avoid using that seat until it is inspected. Repair will be free at any franchised Volvo dealer once available.
What should I do?
- Check your VIN to confirm your 2025 Volvo EX90 is included in this recall.
- Wait for Volvo's repair instructions if your VIN is included; the dealer repair is free once Volvo opens it.
- Contact a franchised Volvo dealer to ask about the second-row seat-bolt inspection and tightening that secures the free-standing seat.
- Reference recall number 24V869 when you call the dealer or Volvo customer service.
- Avoid using the second-row free-standing seat until Volvo confirms the bolts have been inspected and tightened.
What happens at the repair
Volvo is still developing the final dealer repair, so do not assume the appointment can be completed yet. Once available, a Volvo technician will inspect the bolts for the second-row free-standing seat and tighten them as needed. The recall repair is free, with parts and labor covered. If you already paid out of pocket for a related seat bolt repair before receiving the recall letter, contact Volvo Customer Care and keep your repair documents so Volvo can review the reimbursement request.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 19, 2024 | NHTSA published the recall |
|---|---|
| November 19, 2024 | Dealer notification began |
| November 19, 2024 | Dealer notification ended |
| January 10, 2025 | Owner notification mailed |
| January 13, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 13, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V869?
Recall 24V869 covers 11 2025 Volvo EX90 vehicles with second-row free-standing seat bolts that were not tightened properly. An affected seat can fail to restrain the occupant adequately in a crash, increasing injury risk. Volvo dealers will inspect and tighten the bolts for free.
What should I do if my 2025 Volvo EX90 is on this recall?
Check your VIN to confirm your specific EX90 is included in recall 24V869. If it is, contact a franchised Volvo dealer to schedule the seat-bolt inspection and tightening. Reference recall number 24V869 or Volvo recall number R10292 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Volvo dealers will inspect and tighten the affected second-row seat bolts free of charge. Parts and labor are covered for included vehicles.
What is the safety risk?
The risk is reduced crash protection for the second-row occupant. If the seat bolts are not tightened properly, the seat can fail to restrain the occupant adequately during a crash, increasing injury risk. Confirm your VIN before assuming your EX90 is included.
When were owners notified about recall 24V869?
Volvo mailed owner notification letters on January 10, 2025. If you bought the EX90 used or never received a letter, check your VIN and call a franchised Volvo dealer with recall number 24V869 or Volvo recall number R10292.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V869000 |
|---|---|
| Volvo customer service | 1-800-458-1552 |
| NHTSA recall # | 24V869 |
| NHTSA recall # (full) | 24V869000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →