Recall 24V862 affects 3 2024 Mercedes-Benz S 580 and Glc 300 vehicles for loose rear axle differential bolts. Free repair at a franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 3 2024 S 580 and Glc 300 vehicles because rear axle differential bolts can loosen and let the driveshaft separate from the rear axle differential. Driveshaft separation can cause a loss of drive power and increase crash risk, and Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
On the 2024 Mercedes-Benz S 580 and Glc 300, the rear axle differential is the gear unit that sends engine power through the rear axle. It is held to the rear axle carrier by hexagon head screws, which are the bolts that keep the differential fixed in place while the driveline is under load.
On affected vehicles, a production deviation left that bolt connection outside current production specifications. The bolts that secure the rear axle differential to the carrier can loosen during driving. If the connection loosens far enough, the drive shaft can separate from the rear axle differential, and the vehicle can lose propulsion.
There is no warning sign before failure. The driver does not get an advance alert from the vehicle before the bolt connection lets go, so the first noticeable problem can be a sudden loss of drive while the vehicle is moving.
Who's affected?
VINs became searchable on January 10, 2025.
| 2024 Mercedes-Benz S 580 | driveline |
|---|---|
| 2024 Mercedes-Benz Glc 300 | driveline |
| Units affected | 3 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2024 Mercedes-Benz model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Driveshaft separation can cut drive power while the vehicle is moving, which increases the risk of a crash. There is no warning sign before failure, so confirm whether your VIN is included and schedule the recall repair promptly. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2024 Mercedes-Benz S 580 or Glc 300 is included in this recall.
- Contact your nearest franchised Mercedes-Benz dealer to schedule the free rear axle differential bolt repair that helps prevent driveshaft separation.
- Bring the owner letter if you have it, and reference recall number 24V862 when you call.
- Drive cautiously until the repair is complete; loss of drive power is the risk named for this recall.
What happens at the repair
At the dealer, a Mercedes-Benz technician checks the rear axle differential bolt connection and repairs the connection as needed. The recall repair is free, and parts and labor are covered. Out-of-pocket repairs already paid are handled through the existing new vehicle warranty, not through a separate pre-notice reimbursement program, because the involved vehicles were still covered under that warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| November 15, 2024 | NHTSA published the recall |
|---|---|
| November 22, 2024 | Dealer notification began |
| January 10, 2025 | Owner notification mailed |
| January 10, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 10, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V862?
Recall 24V862 covers 3 2024 Mercedes-Benz S 580 and Glc 300 vehicles with rear axle differential bolts that can loosen and let the drive shaft separate from the differential. Driveshaft separation can cause loss of drive power and increase crash risk. Mercedes-Benz dealers will repair the rear axle differential bolt connection for free.
What should I do if my 2024 Mercedes-Benz S 580 or Glc 300 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V862. If it is, contact a franchised Mercedes-Benz dealer to schedule the rear axle differential bolt connection repair. Reference recall number 24V862 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Mercedes-Benz will repair the rear axle differential bolt connection free of charge at any franchised Mercedes-Benz dealer.
Is it safe to drive my Mercedes-Benz before the recall repair?
Use caution until your VIN status is confirmed and the dealer repair is complete. The defect involves rear axle differential bolts that can loosen, allowing driveshaft separation. That can cause loss of drive power and increase crash risk. Ask the Mercedes-Benz dealer for guidance if the vehicle feels abnormal.
When were owners notified about recall 24V862?
Mercedes-Benz mailed owner notification letters on January 10, 2025. If you bought the vehicle used or did not receive a letter, check your VIN to confirm whether your specific S 580 or Glc 300 is included, then call a franchised Mercedes-Benz dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V862000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 24V862 |
| NHTSA recall # (full) | 24V862000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →