Recall 24V831 affects 8 2024 Jayco Fifth Wheel Pinnacle and North Point trailers for overheating AC soft start modules. Repair is free.
Jayco Fifth Wheel is recalling 8 2024 Pinnacle and North Point travel trailers equipped with certain GE air conditioners because the air conditioner soft start device can fail and overheat. An overheated soft start device increases the risk of a fire, and Jayco Fifth Wheel dealers will complete the free repair.
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What's wrong?
The ICM Controls ICM870-16A-BH5400 Series Soft Start is an electronic device in the GE air conditioner on 2024 Jayco Fifth Wheel Pinnacle and North Point trailers. Its job is to help the air conditioner compressor start with a smoother electrical load instead of a hard surge when cooling begins. That start-up control helps the rooftop unit come on without stressing the compressor or the RV electrical system.
On affected units, the soft start device can fail and overheat. GE Appliances was still investigating the root cause in the recall record, so the filing identifies the failed soft start module as the problem rather than a finished cause. The recalled part is the white-box module with no metal enclosure; the replacement uses a larger blue-box module inside a metal enclosure.
Owners can notice the air conditioner cycling excessively or stopping cooling because the compressor is no longer operating. The unit can also emit smoke or a burning odor into the RV cabin or through the roof-mounted housing.
Who's affected?
Covers the Pinnacle and North Point fifth-wheel lines, both tied to the same air-conditioner soft-start device.
| 2024 Jayco Fifth Wheel Pinnacle | Air conditioner |
|---|---|
| 2024 Jayco Fifth Wheel North Point | Air conditioner |
| Units affected | 8 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An overheating soft start device increases the risk of a fire. If the air conditioner cycles excessively, stops cooling, emits smoke, or gives off a burning odor, turn it off and schedule the recall repair soon. Repair is free at any franchised Jayco Fifth Wheel dealer.
What should I do?
- Check your VIN to confirm your 2024 Jayco Fifth Wheel Pinnacle or North Point is included in this recall.
- Contact a franchised Jayco Fifth Wheel dealer to schedule the free soft-start-module replacement that removes the overheating ICM soft start device from the GE air conditioner.
- Avoid using the affected GE air conditioner until the repair is complete.
- Bring the recall notice if you have it, and reference recall number 24V831 when you call.
- Call Jayco Fifth Wheel customer service at 1-800-283-8267 with questions about the recall or dealer scheduling.
What happens at the repair
At the dealer, a Jayco Fifth Wheel technician replaces the ICM soft start module for the GE air conditioner with a Micro air EasyStart Breeze module. The recall repair is available now, and parts and labor are covered. Jayco uses the manufacturer's standard reimbursement plan for owners who already paid for this related repair before the recall notice. Bring documentation of the repair and payment to the service desk, or contact Jayco customer service for claim instructions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 7, 2024 | NHTSA published the recall |
|---|---|
| July 18, 2025 | Dealer notification began |
| July 18, 2025 | Dealer notification ended |
| August 18, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V831?
Recall 24V831 covers 8 2024 Jayco Fifth Wheel Pinnacle and North Point trailers equipped with GE air conditioners. The air conditioner soft start device can fail and overheat, which increases the risk of fire. Dealers will replace the ICM soft start module for free.
What should I do if my 2024 Jayco Fifth Wheel Pinnacle or North Point is on this recall?
Check your VIN to confirm your specific trailer is included in recall 24V831. If it is, contact a franchised Jayco Fifth Wheel dealer and ask to schedule the free soft start module replacement. Reference Jayco recall number 9901615 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jayco dealers will replace the ICM soft start module with a Micro air EasyStart Breeze module free of charge.
What is the safety risk?
The safety risk is fire. The air conditioner soft start device can fail and overheat, and an overheated electrical module raises the risk of a fire in the trailer. The repair path is to have the dealer replace the module for free.
When were owners notified?
Jayco mailed owner notification letters on August 18, 2025. If you own a 2024 Pinnacle or North Point and did not receive a letter, check your VIN and call Jayco customer service at 1-800-283-8267 or a franchised dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V831000 |
|---|---|
| Jayco Fifth Wheel customer service | 1-800-283-8267 |
| NHTSA recall # | 24V831 |
| NHTSA recall # (full) | 24V831000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →