Recall 24V821 covers 800 2022-2024 Altec AC series cranes for outrigger shoes that crack under load. Altec replaces the shoes for free.
Altec is recalling 800 2022-2024 Crane units because outrigger shoes were improperly manufactured and can crack or fail under load, reducing crane stability. A loss of stability during operation can cause the crane to fall and increase injury risk, and Altec dealers will complete the recall repair free of charge.
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What's wrong?
The outrigger shoe on a 2022-2024 Altec Crane is the broad pivoting pad at the end of the stabilizer system. During setup, the outrigger presses this shoe against the ground so the crane's load is spread over a larger contact area. The crane depends on that shoe staying solid when the unit is leveled and loaded.
On the affected cranes, some outrigger shoes were made with material that did not meet the required mechanical properties. That means the cast aluminum shoe lacks the strength Altec designed into the part. Under load, the shoe can crack and fail, which reduces crane stability during setup or operation. The recalled shoe is identified by serial number SN022201 etched on the part.
The warning sign is visible damage on the shoe. A crack can be found during the preoperational inspection, so inspect the outrigger shoes before use and have any cracked shoe kept out of service.
Who's affected?
Spans the 2022, 2023, and 2024 model years, all using the same integrated jack/leveler/stabilizer component.
| 2023 Altec Crane | Integrated jack/leveler/stabilizer |
|---|---|
| 2022 Altec Crane | Integrated jack/leveler/stabilizer |
| 2024 Altec Crane | Integrated jack/leveler/stabilizer |
| Units affected | 800 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A cracked outrigger shoe can reduce stability during crane operation and increase the risk of injury if the crane falls. If an inspection shows a crack, keep the crane out of service and contact Altec before using it again. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2022-2024 Altec Crane is included in this recall.
- Contact a franchised Altec dealer to schedule the free outrigger-shoe replacement that restores the crane's support under load.
- Bring the owner notice if you have it, and reference recall number 24V821 when you call.
- Avoid operating the crane under load until the outrigger-shoe replacement is complete.
- Call Altec customer service at 1-877-462-5832 with questions about the repair.
What happens at the repair
At the dealer, an Altec technician replaces the outrigger shoes covered by recall 24V821. The replacement parts and labor are free under the recall. If you paid for an outrigger shoe repair before the owner letter, keep your repair invoice and contact Altec customer service at 1-877-462-5832. The Altec warranty policy covers the recall remedy, including reimbursement for documented costs tied to this problem.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 31, 2024 | NHTSA published the recall |
|---|---|
| December 20, 2024 | Owner notification mailed |
| December 30, 2024 | Dealer notification began |
| December 30, 2024 | Dealer notification ended |
| December 30, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V821?
NHTSA campaign 24V821 covers 800 2022-2024 Altec Crane units with outrigger shoes that were improperly manufactured. The shoes can crack and fail under load, reducing crane stability. Altec will replace the outrigger shoes for free.
What should I do if my 2022-2024 Altec Crane is on this recall?
Check your VIN to confirm your specific crane is included in recall 24V821. If it is, contact Altec customer service at 1-877-462-5832 to schedule the outrigger shoe replacement. Reference Altec recall number CSN-3194 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost, and Altec will replace the outrigger shoes free of charge. Parts and labor are covered for included 2022-2024 Altec Crane units.
What is the safety risk?
The safety risk is loss of crane stability during operation. If an outrigger shoe cracks or fails under load, the crane can fall and increase injury risk. Stop using the crane for lifting work until Altec confirms whether your unit is included and completes the free repair.
When were owners notified about recall 24V821?
Altec mailed owner notification letters on December 20, 2024. If you bought the crane used or did not receive a letter, the VIN still decides whether the recall applies. Check your VIN, then contact Altec with recall number CSN-3194.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V821000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 24V821 |
| NHTSA recall # (full) | 24V821000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →