Recall 24V811 affects 611 2024 Gillig Low Floor buses for a defective wiper-arm welded joint. Repair is free at any franchised Gillig dealer.
Gillig is recalling 611 2024 Low Floor buses under recall 24V811 because a defective welded joint can make the wiper arm fail suddenly. Inoperative wipers reduce the driver's view through the windshield and increase crash risk, and Gillig dealers will complete the recall repair free of charge.
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What's wrong?
The wiper motor arm on the 2024 Gillig Low Floor bus is the metal linkage that transfers motion from the wiper motor to the windshield wiper system. When the driver turns on the wipers, the motor moves this arm, and the arm drives the wiper actuation so the blades sweep water from the windshield.
On affected buses, the welded joint in the wiper motor arm was not made with enough weld penetration. Gillig traced the problem to a manufacturing flaw: the supplier's welder arm was out of adjustment. That weak weld can break under normal wiper operation. If it breaks, the wiper arm can suddenly stop working, which leaves the windshield without proper wiping.
Gillig has not identified an advance warning before the weld fails. There is no warning sign before failure, so a working wiper system before a trip does not rule out this defect.
Who's affected?
| 2024 Gillig Low Floor | wiper system |
|---|---|
| Units affected | 611 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Gillig Low Floor bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the wipers stop working, visibility through the windshield drops and the risk of a crash increases when the glass needs clearing. There is no known early warning before failure, so schedule the repair soon and avoid poor weather until it is complete. Repair is free at any franchised Gillig dealer.
What should I do?
- Check your VIN to confirm your 2024 Gillig Low Floor bus is included in this recall.
- Contact a franchised Gillig dealer to schedule the free wiper motor arm replacement that fixes the sudden wiper arm failure.
- Bring the recall notice if Gillig mailed one. If not, reference recall number 24V811 when you call.
- Avoid driving in rain or poor visibility until the repair is complete.
What happens at the repair
At the dealer, a Gillig technician replaces the wiper motor arm covered by recall 24V811. Parts and labor are free under the recall. Because Gillig says earlier product failures would have been handled under its warranty, prior paid repairs are handled through warranty coverage, not a separate reimbursement program. Ask the service desk how the warranty applies if you have paperwork for a related wiper repair.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| October 29, 2024 | NHTSA published the recall |
|---|---|
| November 25, 2024 | Dealer notification began |
| November 25, 2024 | Dealer notification ended |
| November 25, 2024 | Interim owner notification (was planned for this date) |
| December 12, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V811?
Recall 24V811 covers 611 2024 Gillig Low Floor buses with a defective welded joint that can make the wiper arm fail suddenly. Inoperative wipers can reduce the driver's windshield visibility and increase crash risk. Gillig will replace the wiper motor arm for free.
What should I do if my 2024 Gillig Low Floor is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V811. If it is, contact a franchised Gillig dealer or Gillig customer service at 1-800-735-1500 to schedule the wiper motor arm replacement. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Gillig's remedy says the wiper motor arm replacement is free. Use recall 24V811 when you contact the dealer or Gillig customer service.
Is it safe to drive a 2024 Gillig Low Floor with this recall?
The recall risk is reduced windshield visibility if the wipers stop working. If your VIN is included, schedule the free wiper motor arm replacement before the bus stays in service, especially for routes where rain, snow, or spray affects visibility.
When were owners notified about recall 24V811?
Gillig mailed owner notification letters on December 12, 2024. If you bought the bus after that date or never received a letter, check your VIN to confirm whether recall 24V811 applies, then contact Gillig customer service or a franchised dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V811000 |
|---|---|
| Gillig customer service | 1-800-735-1500 |
| NHTSA recall # | 24V811 |
| NHTSA recall # (full) | 24V811000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →