Recall 24V808 affects 7 2023 Mercedes-Benz Glc 300 vehicles for loose seat-rail bolts. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 7 2023 Glc 300 vehicles because the recall covers an incorrectly attached driver's and front passenger seat rail. An incorrectly attached seat can fail to properly restrain the driver during a crash, increasing injury risk; Mercedes-Benz dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The front seat rails in the 2023 Mercedes-Benz Glc 300 are the metal tracks that attach the driver and front passenger seats to the vehicle body. They let the seat move for adjustment, then hold it in place when the seat is locked. The rear rail bolts are critical because they clamp the back of each seat rail to the body structure.
On affected vehicles, a production process error left the rear bolting connections on the driver seat, the front passenger seat, or both seats outside current production specifications. A bolt that is not tightened correctly does not hold the rail to the body the way it was designed to. That loose connection can let the seat rail shift or make noise during use.
The warning sign is noise or movement from the driver or front passenger seat. If you notice either one, describe it to the Mercedes-Benz dealer as possible seat rail movement tied to recall 24V808.
Who's affected?
| 2023 Mercedes-Benz Glc 300 | seat assembly |
|---|---|
| Units affected | 7 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023 Mercedes-Benz Glc 300 is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
An incorrectly attached seat can fail to properly restrain the driver during a crash, increasing the risk of injury. If the driver or front passenger feels seat movement or hears noise from the seat rail, stop using that seat and schedule inspection promptly. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2023 Mercedes-Benz Glc 300 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free seat-rail bolt inspection and tightening that secures the driver and front passenger seats to the body.
- Bring the owner letter if Mercedes-Benz mailed one. If not, reference recall number 24V808 when you call.
- Ask Mercedes-Benz customer service at 1-800-367-6372 if you need help locating a dealer or confirming the repair process.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the bolt connections between the driver's seat rail, the front passenger seat rail, and the vehicle body, then tightens the bolts covered by the recall. Parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicles remain under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| October 25, 2024 | NHTSA published the recall |
|---|---|
| November 1, 2024 | Dealer notification began |
| November 1, 2024 | Dealer notification ended |
| December 4, 2024 | Owner notification mailed |
| December 4, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V808?
Recall 24V808 covers 7 2023 Mercedes-Benz Glc 300 vehicles with driver and front passenger seat rails that were incorrectly attached to the vehicle body. In a crash, an affected seat can fail to properly restrain the driver, increasing injury risk. Dealers inspect and tighten the seat-rail bolt connections for free.
What should I do if my 2023 Mercedes-Benz Glc 300 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V808. If it is, contact a franchised Mercedes-Benz dealer to schedule the seat-rail bolt inspection and tightening. Reference recall number 24V808 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost, and Mercedes-Benz will inspect and tighten the driver and front passenger seat-rail bolt connections free of charge at any franchised Mercedes-Benz dealer.
Is it safe to drive my 2023 Mercedes-Benz Glc 300 before the repair?
Recall 24V808 does not include a do not drive order. The risk is tied to crash protection: an incorrectly attached seat can fail to properly restrain the driver during a crash. Check your VIN, then schedule the free dealer inspection and bolt tightening if your vehicle is included.
When were owners notified about recall 24V808?
Mercedes-Benz mailed owner notification letters on December 4, 2024. If you own a 2023 Mercedes-Benz Glc 300 and never received a letter, check your VIN to confirm whether your vehicle is included, especially if you bought it used.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V808000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 24V808 |
| NHTSA recall # (full) | 24V808000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →