Recall 24V802 affects 6,212 2024 Ford Mustang vehicles for instrument panel cluster software that blanks critical displays. Repair is free at any franchised Ford dealer.
Ford is recalling 6,212 2024 Mustang vehicles because the instrument panel cluster can go dark at startup or while driving. If the display fails to show warning lights, vehicle speed, or other critical information, crash risk increases; Ford dealers will complete the recall repair free of charge.
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What's wrong?
The Remote Cluster Box on the 2024 Ford Mustang is the control module that helps run the instrument panel cluster, the screen and warning telltales in front of the driver. At startup and while driving, that cluster is supposed to light up so the driver can read required information and see warning indicators.
On affected Mustangs, suspect Remote Cluster Box software can lose communication after a low-voltage event. The issue comes from how the software initializes, or starts itself, when voltage drops. When that happens, the instrument panel cluster does not illuminate as intended, even though the vehicle is starting or already on the road.
There is no warning sign before failure. An owner would notice the problem when the cluster stays dark at startup or goes dark while driving, leaving the required displays and telltales unreadable.
Who's affected?
Both scope lines point to the Remote Cluster Box software that controls driver information shown in the Mustang display.
| 2024 Ford Mustang | electrical system software |
|---|---|
| 2024 Ford Mustang | instrument panel |
| Units affected | 6,212 |
| Field incidents | NHTSA has logged 58 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific car.
What's the safety risk?
If the instrument panel display fails to show warning lights or vehicle speed, the driver loses information needed to respond while driving. That increases the risk of a crash. There is no warning sign before the display problem, so schedule the software update soon and use extra caution. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2024 Ford Mustang is included in this recall.
- Contact a franchised Ford dealer to schedule the free instrument panel cluster software update that addresses the display failure.
- Bring the recall notice if Ford mailed one. If not, reference recall number 24V802 and Ford recall 24C35 when you call.
- Watch for a blank instrument panel at startup or while driving, and avoid driving if you cannot see warning lights or vehicle speed.
What happens at the repair
At the dealer, a Ford technician updates the instrument panel cluster software so the display illuminates correctly at startup and while driving. The recall repair is free, with parts and labor covered by Ford. Ford has a general reimbursement plan for recall remedies paid before the owner notice. If you already paid for this software remedy before the February 25, 2025 notice, ask Ford customer service or the dealer how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 25, 2024 | NHTSA published the recall |
|---|---|
| October 28, 2024 | Dealer notification began |
| October 28, 2024 | Dealer notification ended |
| November 11, 2024 | Interim owner notification (was planned for this date) |
| February 25, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V802?
Recall 24V802 covers 6,212 2024 Ford Mustang vehicles with instrument panel cluster software that can leave the display dark at startup or while driving. When the cluster does not show warning lights or vehicle speed, crash risk increases. Ford dealers update the cluster software for free.
What should I do if my 2024 Ford Mustang is on this recall?
Check your VIN to confirm your specific Mustang is included in recall 24V802. If it is, contact a franchised Ford dealer to schedule the instrument panel cluster software update. Reference Ford recall number 24C35 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Ford's remedy says dealers will update the instrument panel cluster software free of charge. Use a franchised Ford dealer for the recall repair.
What is the safety risk?
The safety risk is missing critical driving information. If the instrument panel display does not illuminate, the driver loses normal access to warning lights or vehicle speed, increasing crash risk. Schedule the free Ford software update once your VIN is confirmed.
When were owners notified about this Ford Mustang recall?
Ford mailed owner notification letters on February 25, 2025. If you bought the Mustang used or never received a letter, the VIN still decides whether recall 24V802 applies. Check your VIN, then call a Ford dealer if it is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V802000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 24V802 |
| NHTSA recall # (full) | 24V802000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →