Recall 24V801 covers 391 2025 Ford Explorer and Lincoln Aviator vehicles for rearview-camera image failure. Free software update by OTA or a franchised Ford dealer.
Ford is recalling 391 2025 Explorer and Aviator vehicles because the rearview camera image can fail when vehicle speed reaches 10 MPH or greater. Losing that image reduces rear visibility while reversing and increases crash risk, and Ford dealers will complete the recall repair free of charge.
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What's wrong?
The Accessory Protocol Interface Module, or APIM, is the in-vehicle computer module that supports the media and cluster display. On affected 2025 Explorer and Aviator vehicles, that module also helps show the rearview camera image on the screen when the vehicle is in reverse.
The problem is software, not the camera lens or wiring. Certain APIM modules left the assembly plant without the intended software update and were shipped with a pre-production software version. With that software installed, the rearview camera image can stop displaying when vehicle speed reaches 10 MPH or greater, which means the vehicle does not meet the rear visibility standard.
There is no warning sign before failure. The camera image is expected to work normally until the moment it stops displaying.
Who's affected?
Covers Ford Explorer and Lincoln Aviator SUVs from the same model year, both tied to the back over prevention software.
| 2025 Ford Explorer | Software |
|---|---|
| 2025 Lincoln Aviator | Software |
| Units affected | 391 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
Losing the rearview camera image while reversing reduces rear visibility and increases the risk of a crash. There is no warning sign before the camera image fails, so check mirrors and surroundings carefully and schedule the software update. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2025 Ford Explorer or Lincoln Aviator is included in this recall.
- Contact a franchised Ford dealer to schedule the free APIM software update that fixes the rearview camera image failure.
- Install the over-the-air update if Ford sends it to your vehicle, or have the dealer perform the update for free.
- Bring the recall notice if Ford mailed one. Reference recall number 24V801 when you call.
- Use extra care when backing up until the software update is complete. Check mirrors and surroundings before moving in reverse.
What happens at the repair
The APIM software update can be delivered by OTA update or installed by a dealer at no charge. If the update is handled at the dealership, a Ford technician updates the accessory protocol interface module software so the rearview camera display follows the recall remedy. Parts and labor, if dealer work is needed, are covered under the recall. If you already paid for an APIM software repair before the recall notice, Ford's standard reimbursement plan covers eligible documented costs. Ask Ford customer service or the dealer how to submit the paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 25, 2024 | NHTSA published the recall |
|---|---|
| October 28, 2024 | Dealer notification began |
| October 28, 2024 | Dealer notification ended |
| December 2, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 2, 2024 | Interim owner notification (was planned for this date) |
| March 28, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V801?
Recall 24V801 covers 391 2025 Ford Explorer and Lincoln Aviator vehicles with APIM software that can let the rearview camera image fail when vehicle speed reaches 10 MPH or greater. Ford will update the software for free through an over-the-air update or at a dealer.
What should I do if my 2025 Ford Explorer or Lincoln Aviator is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V801. If it is, follow the over-the-air software update instructions or contact a franchised Ford dealer to schedule the APIM software update. Reference recall number 24V801 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Ford says the APIM software update is free. The update is available through an over-the-air update or by a dealer.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the rearview camera image is lost while the vehicle is in reverse, the driver has less rear visibility, increasing the risk of a crash. Ford's free APIM software update addresses the defect.
When did Ford notify owners?
Ford mailed owner notification letters on March 28, 2025. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your 2025 Explorer or Aviator is included, then ask a franchised Ford dealer about recall 24V801.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V801000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 24V801 |
| NHTSA recall # (full) | 24V801000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →