Recall 24V800 covers 1,334 2017-2024 Orange Ev T-Series Electric Truck and E-Triever terminal trucks for incorrect high-voltage shutdown instructions. Corrected manuals and labels are free.
Orange Ev is recalling 1,334 2017-2024 T-Series Electric Truck and E-Triever terminal trucks because emergency response and service manuals give incorrect high-voltage lockout instructions. The incorrect instructions can lead an operator to think the high-voltage system is shut down, increasing the risk of electrical shock; Orange Ev will correct the instructions free of charge.
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What's wrong?
The affected equipment on 2017-2024 Orange Ev T-Series Electric Truck and E-Triever terminal trucks is the vehicle documentation: the Emergency Response Guide, operator manual, maintenance manual, and service manual. Those manuals tell operators and responders what each control does during normal operation and during an emergency. In an electric terminal truck, that guidance is especially important because the high voltage system needs a clear lockout process.
The problem is that the manuals incorrectly say the emergency stop button in the cab will shut off and lock out the high voltage system. The button is an emergency control, but it does not provide the high voltage lockout in the way the manuals describe. That mismatch can leave an operator, technician, or responder relying on the wrong shutdown step.
There is no warning sign before failure. The issue is incorrect written guidance, not a part that wears out or gives a dashboard warning before it creates confusion during service or emergency response.
Who's affected?
Spans the T-Series Electric Truck and E-Triever across 2017-2024, with the listed issue tied to vehicle equipment.
| 2018 Orange Ev T-Series Electric Truck | vehicle equipment |
|---|---|
| 2020 Orange Ev T-Series Electric Truck | vehicle equipment |
| 2023 Orange Ev T-Series Electric Truck | vehicle equipment |
| 2022 Orange Ev T-Series Electric Truck | vehicle equipment |
| 2024 Orange Ev T-Series Electric Truck | vehicle equipment |
| 2017 Orange Ev T-Series Electric Truck | vehicle equipment |
| 2021 Orange Ev T-Series Electric Truck | vehicle equipment |
| 2019 Orange Ev T-Series Electric Truck | vehicle equipment |
| 2024 Orange Ev E-Triever | vehicle equipment |
| 2023 Orange Ev E-Triever | vehicle equipment |
| Units affected | 1,334 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Incorrect lockout instructions can make an operator believe the high voltage system is shut down when it is not, increasing the risk of electrical shock injury. Use the corrected ERG, operator, and maintenance manuals, and follow the added warning labels. Repair is free at any franchised Orange Ev dealer.
What should I do?
- Check your VIN to confirm your 2017-2024 Orange Ev T-Series Electric Truck or E-Triever is included in this recall.
- Contact a franchised Orange Ev dealer to schedule the free corrected-manual and warning-label repair that fixes the high-voltage emergency-stop lockout instructions.
- Bring the owner notice if you have it. If not, reference recall number 24V800 when you call.
- Do not rely on the cab emergency stop button as a high-voltage lockout until the corrected instructions and labels are in place.
- Call Orange Ev customer service at 1-866-688-5223 with questions about Orange Ev recall 2024-SRC-01.
What happens at the repair
At the dealer, an Orange Ev technician provides corrected Emergency Response Guide, operator, and maintenance manuals, then adds the required warning labels. The recall work is free, including parts and labor tied to the manual corrections and labels. If you already paid for related manual correction or warning-label work before the recall notice, ask Orange Ev customer service how its general reimbursement plan handles documentation for prior out-of-pocket costs.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 24, 2024 | NHTSA published the recall |
|---|---|
| October 31, 2024 | Dealer notification began |
| October 31, 2024 | Dealer notification ended |
| December 6, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 6, 2024 | Interim owner notification (was planned for this date) |
| December 20, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V800?
Recall 24V800 covers 1,334 2017-2024 Orange Ev T-Series Electric Truck and 2023-2024 E-Triever terminal trucks with incorrect emergency-response, operator, maintenance, and service manual instructions. The manuals say the cab emergency stop button shuts off and locks out the high voltage system. Orange Ev will provide corrected manuals and warning labels for free.
What should I do if my 2017-2024 Orange Ev T-Series Electric Truck or E-Triever is on this recall?
Check your VIN to confirm your specific truck is included in recall 24V800. If it is, contact a franchised Orange Ev dealer or Orange Ev customer service at 1-866-688-5223 to get the corrected manuals and added warning labels. The recall work is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to correct recall defects at no cost. Orange Ev will provide the corrected emergency-response, operator, and maintenance manuals and add the required warning labels free of charge.
What is the safety risk in recall 24V800?
The risk is electrical shock during emergency or service work. The incorrect manuals can lead an operator to believe the high voltage system is shut down when it is not. Do not rely on the cab emergency stop button as a high voltage lockout procedure.
When were owners notified about recall 24V800?
Orange Ev mailed owner notification letters on December 20, 2024. If you bought the truck used or never received a letter, check your VIN and reference recall 24V800 when you contact Orange Ev or a franchised dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V800000 |
|---|---|
| Orange Ev customer service | 1-866-688-5223 |
| NHTSA recall # | 24V800 |
| NHTSA recall # (full) | 24V800000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →