Recall 24V782 covers 40 2021-2024 Motiv EPIC4 E-450 BEV vehicles for loose 12-volt control cables. Motiv field support inspects and repairs them free.
Motiv is recalling 40 2021-2024 EPIC4 E-450 BEV vehicles because a wire connection point can loosen and cut 12-volt control power to the high-voltage batteries. That interruption can cause a loss of drive power and raise crash risk, and Motiv dealers will complete the recall repair free of charge.
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What's wrong?
The cable assembly on the 2021-2024 Motiv EPIC4 E-450 BEV carries 12-volt control power for the high-voltage battery system. That low-voltage control circuit lets the vehicle manage the HV batteries and keep the electric propulsion system operating.
On affected school bus vehicles, the connector socket has a grid that is partially collapsed. That defect lets the wire connection loosen or lose contact. When the connection opens, 12-volt control power to the HV batteries is interrupted. Without that control power, the propulsion system loses the battery control it needs to keep the vehicle moving.
Motiv traced the problem to the cable assembly and added a retention device to the recall component. The added retention is meant to keep the connector contact secure so control power stays available to the HV batteries.
There is no warning sign before failure. The reported failure involved a loss of propulsion while driving, so an owner or driver would notice the problem only after the power loss happens.
Who's affected?
Spans the 2021, 2022, 2023, and 2024 model years with the same 12-volt power cable assembly tied to the electric propulsion system.
| 2021 Motiv EPIC4 E-450 BEV | electric propulsion system |
|---|---|
| 2023 Motiv EPIC4 E-450 BEV | electric propulsion system |
| 2024 Motiv EPIC4 E-450 BEV | electric propulsion system |
| 2022 Motiv EPIC4 E-450 BEV | electric propulsion system |
| Units affected | 40 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
If 12-volt control power is interrupted, the vehicle can lose drive power and the risk of a crash increases. There is no warning sign before failure, so treat any unexpected loss of propulsion as a safety issue and arrange service promptly. Repair is free at any franchised Motiv dealer.
What should I do?
- Check your VIN to confirm your 2021-2024 Motiv EPIC4 E-450 BEV is included in this recall.
- Contact Motiv customer service at 1-650-458-4804 to schedule the free 12-volt control-cable inspection and replacement that fixes the loose connection point tied to loss of drive power.
- Reference recall number 24V782 when you call, and ask whether a Motiv field support technician will come to the vehicle.
- Bring the owner notice if you received one before the appointment.
- Drive cautiously until the repair is complete, and pull over safely if the vehicle loses drive power.
What happens at the repair
At service, a Motiv field support technician inspects the 12-volt control cable connection and replaces the cable if the connection is not secure. The inspection, replacement cable, and labor are free under the recall. If you already paid for a repair tied to this potential defect, Motiv will reimburse reasonable repair costs. Keep your repair invoice and contact Motiv customer service so the reimbursement request includes the work performed and the amount paid.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 18, 2024 | NHTSA published the recall |
|---|---|
| December 11, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| December 11, 2024 | Interim owner notification (was planned for this date) |
| December 13, 2024 | Dealer notification ended |
| December 23, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V782?
Recall 24V782 covers 40 2021-2024 Motiv EPIC4 E-450 BEV vehicles with a 12-volt control cable connection that can loosen. That can interrupt control power to the high-voltage batteries and cause a loss of drive power. Motiv field support technicians will inspect and replace the cable for free.
What should I do if my 2021-2024 Motiv EPIC4 E-450 BEV is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V782. If it is, contact Motiv customer service at 1-650-458-4804 and reference recall 24V782. Motiv field support technicians will inspect the 12-volt control cable and replace it for free when required.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Motiv will have field support technicians inspect the 12-volt control cable and replace it when required, with parts and labor covered by the recall.
What is the safety risk in recall 24V782?
The safety risk is loss of drive power. If the loosened connection interrupts 12-volt control power to the high-voltage batteries, the vehicle can lose drive power and crash risk rises. Confirm your VIN, then arrange the free inspection and cable replacement through Motiv.
When were owners notified about recall 24V782?
Motiv mailed owner notification letters on December 23, 2024. If you bought the vehicle used or never received the letter, the VIN still decides whether the recall applies. Check your VIN, then call Motiv customer service with recall 24V782 if your vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V782000 |
|---|---|
| Motiv customer service | 1-650-458-4804 |
| NHTSA recall # | 24V782 |
| NHTSA recall # (full) | 24V782000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →