Recall 24V757 affects 14,163 2024-2025 Kia EV9 vehicles for instrument panel screen failure. Repair is free at any franchised Kia dealer.
Kia is recalling 14,163 2024-2025 EV9 vehicles because a software error can cause the instrument panel screen to fail. When the screen fails, drivers lose critical safety information such as the speedometer or warning lights, which increases crash risk, and Kia dealers will complete the free repair.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The instrument cluster in the 2024-2025 Kia EV9 is the screen behind the steering wheel that shows key driving information. It is part of the cluster unit assembly, the electronic module that receives vehicle data and displays it for the driver. When it works normally, the screen gives the driver the information needed to read the vehicle's controls and displays.
On affected EV9 SUVs, the problem is in the cluster software. At vehicle start up, a software logic error creates a communication error inside the instrument cluster. That error can leave the instrument panel screen intermittently blank instead of showing the information the driver expects. Kia's repair updates the cluster software so the screen does not become blank from this logic error.
There is no warning sign before failure. The blank screen happens at start up, so an owner sees the problem when the vehicle is turned on and the instrument panel does not display normally.
Who's affected?
Spans the 2024 and 2025 EV9, with the cluster unit assembly tied to electrical system software and the instrument panel.
| 2024 Kia EV9 | electrical system software |
|---|---|
| 2024 Kia EV9 | instrument panel |
| 2025 Kia EV9 | electrical system software |
| 2025 Kia EV9 | instrument panel |
| Units affected | 14,163 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
When the instrument panel screen fails, the driver loses access to the speedometer or warning lights, which increases crash risk. If your display goes blank or stops showing critical information, drive cautiously and schedule the software update soon. Repair is free at any franchised Kia dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Kia EV9 is included in this recall.
- Contact a franchised Kia dealer to schedule the free instrument-cluster software update that fixes the instrument panel screen failure.
- Install the free over-the-air software update if Kia offers it for your EV9, or keep the dealer appointment for the update.
- Bring the recall notice if Kia mailed one. If not, reference recall number 24V757 when you call.
- Watch for loss of the instrument panel display, speedometer, or warning lights until the update is installed.
- Call Kia Customer Service at 1-800-333-4542 with questions about the repair or over-the-air update.
What happens at the repair
At the dealer, a Kia technician updates the instrument cluster software that controls the instrument panel screen. Kia can also deliver the same fix through an over the air update. The software update is free under the recall, and parts and labor are covered if the work is done at the dealer. If you already paid for an instrument cluster software repair, Kia's standard reimbursement plan covers eligible documented expenses. Ask Kia Customer Service or the dealer how to submit your paperwork.
| Reimbursement | Reimbursement available |
|---|
Timeline
| October 10, 2024 | NHTSA published the recall |
|---|---|
| October 10, 2024 | Dealer notification began |
| October 10, 2024 | Dealer notification ended |
| October 25, 2024 | Owner notification mailed |
| October 31, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V757?
Recall 24V757 covers 14,163 2024-2025 Kia EV9 vehicles with an instrument panel software error. The screen can fail to show critical safety information, including the speedometer or warning lights, increasing crash risk. Kia will update the instrument cluster software for free.
What should I do if my 2024-2025 Kia EV9 is on this recall?
Check your VIN to confirm your specific EV9 is included in recall 24V757. If it is, contact a franchised Kia dealer and reference recall SC326. Kia can update the instrument cluster software through the dealer or an over-the-air update. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Kia's remedy says the instrument cluster software update is free. A franchised Kia dealer can handle the update, or Kia can deliver it through an over-the-air update.
What is the safety risk with this Kia EV9 recall?
The risk is loss of critical information on the instrument panel screen. If the display fails, the driver can lose access to the speedometer or warning lights, which increases crash risk. The fix is the free instrument cluster software update from Kia.
When were owners notified about recall 24V757?
Kia mailed owner notification letters on October 25, 2024. If you bought the EV9 used or never received a letter, check your VIN and contact a franchised Kia dealer. Reference Kia recall SC326 or campaign 24V757 when you call.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V757000 |
|---|---|
| Kia customer service | 1-800-333-4542 |
| NHTSA recall # | 24V757 |
| NHTSA recall # (full) | 24V757000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →