Recall 24V749 affects 1 Quality Van-modified 2023 Ford Transit 350 vehicle for a seat-back recliner defect. Repair is free at a franchised Ford dealer.
Quality Van is recalling 1 2023 Ford Transit 350 vehicle under recall 24V749 because the GO-ES Space Saver Foldaway Seat recliner mechanism can fail to engage when fully reclined. A seat back that releases under shoulder-belt force raises injury risk in a crash, and a Ford dealer will complete the free repair.
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What's wrong?
The affected part is the GO-ES Space Saver foldaway seat installed in the 2023 Quality Van Ford Transit 350. Its recliner mechanism is supposed to lock the seat back after the backrest is moved into position. That lock keeps the passenger seat back from moving when the seat is loaded, including during the seating-system load test required for this type of seat.
On this vehicle, the recliner mechanism does not engage when the seat back is fully reclined. Quality Van traced the problem to an incorrect welding process. During the FMVSS 207 and 210 test reported by Freedman, the seat was unable to sustain the required test load, which means the seat back was not holding as designed.
There is no warning sign before failure. The handle can appear to be in the same position as it is when the seat is upright, so the seat can look normal even when the recliner has not locked.
Who's affected?
| 2023 Quality Van Ford Transit 350 | seat assembly |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the seat back releases when force is applied to the shoulder belt, the occupant faces higher injury risk during a crash. There is no listed warning sign before this happens, so confirm your VIN and schedule the inspection and seat repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2023 Quality Van Ford Transit 350 is included in this recall.
- Contact a franchised Ford dealer to schedule the free seat inspection and recliner-mechanism repair that secures the foldaway seat back.
- Bring the recall notice if Quality Van mailed one. If not, reference recall number 24V749 when you call.
- Call Quality Van customer service at 800-408-8550 with questions about the Freedman seat inspection and repair.
- Avoid using the foldaway seat position until the seat back recliner has been inspected and repaired.
What happens at the repair
At the dealer, a Ford technician works with Freedman to inspect the GO-ES Space Saver Foldaway seats and repair any seat assemblies that need work. The check focuses on the recliner mechanism, which must hold the seat back in position when fully reclined. Parts and labor are covered under the recall, so the inspection and needed seat repair are free.
Timeline
| October 4, 2024 | NHTSA published the recall |
|---|---|
| October 4, 2024 | Dealer notification began |
| October 4, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 4, 2024 | Interim owner notification (was planned for this date) |
| November 1, 2024 | Owner notification mailed |
| December 31, 2024 | Dealer notification ended |
Frequently asked questions
What is recall 24V749?
Recall 24V749 covers 1 2023 Quality Van Ford Transit 350 vehicle equipped with certain GO-ES Space Saver Foldaway Seats. The seat recliner mechanism can fail to engage when the seat back is fully reclined. Quality Van will work with Freedman to inspect and repair the seats for free.
What should I do if my 2023 Quality Van Ford Transit 350 is on this recall?
Check your VIN to confirm whether your specific vehicle is included in recall 24V749. If it is, contact Quality Van at 800-408-8550 and reference recall 24V749. Quality Van will coordinate with Freedman to inspect and repair the affected seats free of charge.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 24V749, Quality Van will work with Freedman to inspect and repair the GO-ES Space Saver Foldaway Seats as necessary, free of charge.
What is the safety risk?
The risk is seat-back release when force is applied to the shoulder belt, which increases injury risk during a crash. The repair path is to have the affected GO-ES Space Saver Foldaway Seats inspected and repaired through Quality Van and Freedman at no cost.
When were owners notified about recall 24V749?
Quality Van mailed the owner notification letter on November 1, 2024. If you bought the vehicle after that date or never received the letter, check your VIN and contact Quality Van at 800-408-8550 with recall number 24V749.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V749000 |
|---|---|
| Quality Van customer service | 800-408-8550 |
| NHTSA recall # | 24V749 |
| NHTSA recall # (full) | 24V749000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Report (PDF)
- Download Quarterly Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →