Recall 24V748 covers 37,236 2024-2025 INFINITI QX80 and Rogue vehicles for blank rearview camera screens. Free software update by OTA or dealer.
INFINITI recall 24V748 covers 37,236 2024-2025 Rogue and QX80 vehicles because a software error can leave the rearview camera screen blank when the vehicle is in reverse. That loss of rear visibility increases crash risk, and the dealer repair is free.
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What's wrong?
The recalled 2024-2025 QX80 and Rogue use an AV controller inside the infotainment system to send the rearview camera image to the center display. When the driver shifts into reverse, that controller passes the camera video through a communication link called Low Voltage Differential Signaling, which is the wiring and signal path that carries the picture to the screen. The screen is supposed to show the view behind the vehicle.
In affected vehicles, a software-related communication error between the In-Vehicle Infotainment system and the Center Information Display can degrade that video signal. When that happens, the center display can show a blank black screen instead of the rearview camera image while the vehicle is in reverse. The camera itself is not the main issue; the image is failing on its way through the infotainment display system.
There is no warning sign before failure. An owner will notice the problem only when the screen goes blank instead of showing the rear view.
Who's affected?
Scope spans the QX80 and Rogue across the 2024 and 2025 model years; the back over prevention and infotainment software components are listed separately.
| 2025 INFINITI QX80 | Back over prevention |
|---|---|
| 2025 Nissan Rogue | Software |
| 2024 Nissan Rogue | Software |
| 2024 Nissan Rogue | Back over prevention |
| 2025 INFINITI QX80 | Software |
| 2025 Nissan Rogue | Back over prevention |
| Units affected | 37,236 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
When the rearview camera image goes blank in reverse, the driver has less rear visibility and the risk of a crash increases. There is no warning sign before the image fails, so use mirrors, look over your shoulder, and schedule the recall repair soon. Repair is free at any franchised INFINITI dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 INFINITI QX80 or Rogue is included in this recall.
- Contact a franchised INFINITI dealer to schedule the free infotainment software update that fixes the blank rearview-camera display in reverse.
- Ask whether the update can be completed over the air or at the dealer.
- Bring the recall notice if you have it. If not, reference recall number 24V748 when you call.
- Use extra care when reversing until the software update is complete. Check behind the vehicle before backing up.
What happens at the repair
At the dealer, an INFINITI technician updates the in-vehicle infotainment software so the rearview camera display works correctly when the vehicle is in reverse. The update can arrive over the air, or the dealer can install it. Parts and labor are free under the recall. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the subject vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| October 3, 2024 | NHTSA published the recall |
|---|---|
| October 4, 2024 | Dealer notification began |
| October 4, 2024 | Dealer notification ended |
| October 4, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 21, 2024 | Interim owner notification (was planned for this date) |
| December 3, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V748?
Recall 24V748 covers 37,236 2024-2025 INFINITI QX80 and Nissan Rogue vehicles with infotainment software that can show a blank rearview camera screen in reverse. The software update is available through an over-the-air update or a franchised dealer, free of charge.
What should I do if my 2024-2025 INFINITI QX80 or Nissan Rogue is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V748. If it is, follow the over-the-air software update instructions or contact a franchised dealer for the update. Reference recall 24V748 and Nissan recall numbers R24B3 or R24B4 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 24V748, the in-vehicle infotainment software update is free through an over-the-air update or through a franchised dealer.
What is the safety risk from recall 24V748?
The rearview camera image can go blank while the vehicle is in reverse. That loss of rear visibility can make backing up harder and increase crash risk. Use extra care when reversing until the software update is complete.
What if I bought this vehicle used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific QX80 or Rogue is included, then ask a franchised dealer about the free software update.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V748000 |
|---|---|
| INFINITI customer service | 1-800-662-6200 |
| NHTSA recall # | 24V748 |
| NHTSA recall # (full) | 24V748000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →