Recall 24V747 affects 5,176 2025 INFINITI QX80 vehicles for rearview camera software failure. Repair is free at any franchised INFINITI dealer.
INFINITI is recalling 5,176 2025 QX80 vehicles equipped with an Around View Monitor because a software error can freeze the rearview camera or leave the screen blank in reverse. Reduced rear visibility raises crash risk, and INFINITI dealers will complete the recall repair free of charge.
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What's wrong?
The 2025 INFINITI QX80 uses an Around View Monitor system to help show what is behind and around the SUV when the driver shifts into reverse. The AV Controller is the camera control unit, listed by INFINITI as the controller assembly for the camera. It processes the camera feed and sends the rearview image to the display.
In NHTSA campaign 24V747, INFINITI says a software error in that controller can make the rearview camera freeze, then show a blank screen while the vehicle is in reverse. The hardware is not described as broken. The problem is in the controller software that handles the camera display.
There is no warning sign before failure. The driver shifts into reverse and the rearview image is frozen or blank instead of showing the area behind the QX80.
Who's affected?
| 2025 INFINITI QX80 | Software |
|---|---|
| Units affected | 5,176 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
The rearview camera image can disappear while the QX80 is in reverse, reducing rear visibility and increasing crash risk. There is no preceding warning, so rely on mirrors, check surroundings directly, and schedule the software repair soon if your VIN is included. Repair is free at any franchised INFINITI dealer.
What should I do?
- Check your VIN to confirm your 2025 INFINITI QX80 is included in this recall.
- Contact a franchised INFINITI dealer to schedule the free AVM software update that fixes the frozen or blank rearview camera image.
- Bring the owner letter if you received one. If not, reference recall number 24V747 when you call.
- Use extra care when reversing until the software update is complete; check mirrors and surroundings before backing up.
What happens at the repair
At the dealer, an INFINITI technician reprograms the Around View Monitor software so the rearview camera display works correctly when the vehicle is in reverse. The software update, parts, and labor are free under the recall. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the affected 2025 QX80 vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| October 3, 2024 | NHTSA published the recall |
|---|---|
| November 20, 2024 | Dealer notification began |
| November 20, 2024 | Dealer notification ended |
| November 21, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 21, 2024 | Interim owner notification (was planned for this date) |
| December 2, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V747?
Recall 24V747 covers 5,176 2025 INFINITI QX80 vehicles equipped with an Around View Monitor. A software error can freeze the rearview camera image or show a blank screen in reverse, reducing rear visibility and increasing crash risk. INFINITI dealers will reprogram the AVM software for free.
What should I do if my 2025 INFINITI QX80 is on this recall?
Check your VIN to confirm your specific QX80 is included in recall 24V747. If it is, contact a franchised INFINITI dealer to schedule the AVM software reprogramming. Reference recall number 24V747 or INFINITI recall numbers R24B5 and R24C2 when you call.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and INFINITI's remedy states dealers will reprogram the AVM software free of charge. Parts and labor are covered at any franchised INFINITI dealer.
Is it safe to drive my 2025 INFINITI QX80 before the repair?
The recall does not include a do-not-drive order. The defect affects the rearview camera image while the vehicle is in reverse, so use mirrors, turn to check behind you, and schedule the free AVM software reprogramming with an INFINITI dealer.
When were owners notified about recall 24V747?
INFINITI mailed owner notification letters on December 2, 2024. If you bought the QX80 used or never received a letter, check your VIN to confirm whether your specific vehicle is included, then call an INFINITI dealer with recall number 24V747.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V747000 |
|---|---|
| INFINITI customer service | 1-800-662-6200 |
| NHTSA recall # | 24V747 |
| NHTSA recall # (full) | 24V747000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →