Recall 24V725 covers 761 2024 Ford F-59 and F-53 stripped chassis vehicles for a gear-position display defect. Repair is free at any franchised Ford dealer.
Ford is recalling 761 2024 F-59 and F-53 stripped chassis vehicles because the instrument panel cluster can fail to display the transmission gear position indicator. That makes it harder to confirm the selected gear and raises crash risk; Ford dealers will complete the recall repair free of charge.
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What's wrong?
The high series instrument panel cluster in the 2024 Ford F-59 and F-53 is the digital display in front of the driver. It shows speed, warnings, and the transmission gear position, so the driver can see which shift position is selected while the vehicle is running or out of park.
On affected chassis, the cluster software was mapped to the wrong display layout. The F-53 display shows PRND421 instead of PRNDM21, while the F-59 display shows PRNDM21 instead of PRND421. The selected 4 or M position also does not highlight in orange as designed. Ford says this display problem does not change how the transmission selects gears.
There is no warning sign before failure. What an owner notices is the display problem itself: the wrong PRND sequence appears, or the selected gear position is not highlighted correctly on the cluster.
Who's affected?
The same instrument-panel software is named for the F-59 and F-53, with electrical-system software and instrument-panel components listed separately.
| 2024 Ford F-59 | electrical system software |
|---|---|
| 2024 Ford F-59 | instrument panel |
| 2024 Ford F-53 | electrical system software |
| 2024 Ford F-53 | instrument panel |
| Units affected | 761 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2024 Ford F-59 or F-53 does not confirm inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
When the transmission gear position indicator does not light, the driver can have trouble confirming the selected gear, which increases crash risk. There is no warning sign before this display failure. Until the IPC software update is done, confirm the shift position carefully before moving the vehicle and schedule the repair soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2024 Ford F-59 or F-53 is included in this recall.
- Contact a franchised Ford dealer to schedule the free instrument-panel-cluster software update that restores the transmission gear position display.
- Bring the recall notice if Ford mailed one, or reference recall number 24V725 when you call.
- Call Ford customer service at 1-866-436-7332 with questions about scheduling or coverage.
- Confirm the gear position before moving the vehicle, and use extra care when shifting until the repair is complete.
What happens at the repair
At the dealer, a Ford technician updates the instrument panel cluster module software so the gear position indicator displays properly. The software update and labor are free under recall 24C32. Ford's reimbursement plan covers eligible owner-paid remedies completed before recall notification. If you already paid for this instrument panel cluster software repair, bring documentation of the paid repair and ask Ford customer service or the dealer service desk about reimbursement under Ford's plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 27, 2024 | NHTSA published the recall |
|---|---|
| September 30, 2024 | Dealer notification began |
| September 30, 2024 | Dealer notification ended |
| November 18, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 18, 2024 | Interim owner notification (was planned for this date) |
| February 12, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V725?
Recall 24V725 covers 761 2024 Ford F-53 and F-59 stripped chassis vehicles with an instrument panel cluster software issue. The transmission gear position indicator can fail to illuminate, making the selected gear harder to identify. That raises crash risk. Ford dealers will update the IPC module software for free.
What should I do if my 2024 Ford F-59 or F-53 is on this recall?
Check your VIN to confirm your specific chassis is included in recall 24V725. If it is, contact a franchised Ford dealer to schedule the IPC module software update. Reference recall 24V725 or Ford recall number 24C32 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects and compliance issues at no cost, and Ford dealers will update the instrument panel cluster module software free of charge.
What is the safety risk?
The safety risk is that the transmission gear position indicator can fail to illuminate. If the driver cannot clearly identify the selected gear, the vehicle can be placed in the wrong shift position. That raises the risk of a crash.
When were owners notified about recall 24V725?
Ford mailed owner notification letters on February 12, 2025. If you own a 2024 Ford F-53 or F-59 stripped chassis and never received a letter, check your VIN and call a Ford dealer with recall number 24V725 or Ford recall number 24C32.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V725000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 24V725 |
| NHTSA recall # (full) | 24V725000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →