Recall 24V723 covers 1,591 2024 Volkswagen Atlas Cross Sport and Atlas SUVs for a brake master cylinder defect. Free repair at a franchised Volkswagen dealer.
Volkswagen is recalling 1,591 2024 Atlas Cross Sport and Atlas SUVs because the brake master cylinder can contain the wrong secondary piston spring retainer, blocking the brake fluid port. An obstructed port can cause loss of brake function and increase crash risk, and Volkswagen dealers will complete the recall repair free of charge.
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What's wrong?
The brake master cylinder on the 2024 Volkswagen Atlas Cross Sport and Atlas turns brake pedal force into hydraulic pressure. When you press the pedal, the master cylinder pushes brake fluid through the brake lines so the calipers clamp the brake pads against the rotors. The brake fluid port inside the cylinder has to stay open for pressure to build and release correctly.
On affected vehicles, the master cylinder was assembled with the wrong secondary piston spring retainer. Volkswagen traced the problem to supplier manufacturing errors, where retainers from another automaker were mixed with Volkswagen parts. The incorrect retainer can block the brake fluid port, which interferes with normal fluid movement and reduces braking performance.
The driver can feel a soft or spongy brake pedal. A brake smell, reduced braking performance, or an illuminated brake warning light can also appear before the problem is repaired.
Who's affected?
Covers both 2024 Atlas body styles, with the same hydraulic brake system component listed for each.
| 2024 Volkswagen Atlas Cross Sport | hydraulic brake system |
|---|---|
| 2024 Volkswagen Atlas | hydraulic brake system |
| Units affected | 1,591 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
An obstructed brake fluid port can cause loss of brake function and increase the risk of a crash. Watch for a soft or spongy brake pedal, brake smell, weaker braking, or a brake warning light. If you notice any of these, stop driving and call the dealer. Repair is free at any franchised Volkswagen dealer.
What should I do?
- Check your VIN to confirm your 2024 Volkswagen Atlas Cross Sport or Atlas is included in this recall.
- Contact a franchised Volkswagen dealer to schedule the free brake master cylinder replacement that fixes the brake-fluid-port obstruction risk.
- Bring the recall notice if Volkswagen mailed one. If not, reference recall number 24V723 when you call.
- Call Volkswagen Customer Relations at 1-800-893-5298 with questions about the recall or dealer scheduling.
- Drive with extra following distance and avoid hard braking until the repair is complete.
What happens at the repair
At the dealer, a Volkswagen technician replaces the brake master cylinder covered by recall 24V723. The repair is available now, and parts and labor are covered. If you've already paid out of pocket for a related brake master cylinder repair, Volkswagen has a general reimbursement plan on file for documented expenses. Bring repair paperwork and payment records to the service desk so the dealer can explain how Volkswagen handles the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 27, 2024 | NHTSA published the recall |
|---|---|
| October 1, 2024 | Dealer notification began |
| October 1, 2024 | Dealer notification ended |
| October 21, 2024 | Owner notification mailed |
| November 26, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 26, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V723?
Recall 24V723 covers 1,591 2024 Volkswagen Atlas and Atlas Cross Sport vehicles with a brake master cylinder assembly problem. An incorrect secondary piston spring retainer can block the brake fluid port, causing loss of brake function and increasing crash risk. Volkswagen dealers will replace the brake master cylinder for free.
What should I do if my 2024 Volkswagen Atlas or Atlas Cross Sport is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V723. If it is, contact a franchised Volkswagen dealer to schedule the brake master cylinder replacement. Reference recall 24V723 or Volkswagen recall number 471F when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost to owners. Volkswagen dealers will replace the brake master cylinder free of charge, including parts and labor, for included 2024 Atlas and Atlas Cross Sport vehicles.
Is it safe to drive my 2024 Volkswagen Atlas or Atlas Cross Sport before the repair?
The recall does not include a do-not-drive instruction. The risk is still brake-related: an obstructed brake fluid port can cause loss of brake function and increase crash risk. If your VIN is included, schedule the free repair promptly and ask the dealer what to do if braking feels abnormal.
When were owners notified about recall 24V723?
Volkswagen mailed owner notification letters on November 21, 2024. For vehicles added to the recall group on November 21, 2024, letters were mailed on December 2, 2024. If you bought the vehicle used or missed the letter, check your VIN and call a Volkswagen dealer with recall number 24V723.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V723000 |
|---|---|
| Volkswagen customer service | 1-800-893-5298 |
| NHTSA recall # | 24V723 |
| NHTSA recall # (full) | 24V723000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →