Recall 24V720 covers 154,032 2020-2024 Jeep Wrangler 4XE and Grand Cherokee 4XE vehicles for high-voltage battery fire risk. Free Jeep dealer repair once available.
Jeep is recalling 154,032 2020-2024 Wrangler 4XE and Grand Cherokee 4XE vehicles because the high-voltage battery can fail internally and lead to a fire while parked or driving. The fire risk can increase the risk of injury, and the Jeep dealer repair will be free once Jeep makes it available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The recalled part is the high-voltage battery pack in 2020-2024 Jeep Wrangler 4XE and Grand Cherokee 4XE plug-in hybrid SUVs. This pack stores the electricity used by the hybrid propulsion system and sends power through the vehicle's battery controls when the SUV is running in electric or hybrid operation. It is separate from the small battery used for lights and accessories.
Inside the pack are battery cells with thin internal separators. Those separators are supposed to keep materials inside each cell apart so the cell charges and discharges in a controlled way. In the affected packs, separator damage combined with other cell interactions can make the battery fail internally. That failure can start a fire while the SUV is parked or while it is being driven.
There is no warning sign before failure. A Wrangler 4XE or Grand Cherokee 4XE owner should not expect a warning light, sound, smell, or change in driving feel before the battery problem occurs.
Who's affected?
Spans both Jeep 4XE SUV lines across the 2020-2024 model years, all tied to the high-voltage traction battery.
| 2021 Jeep Wrangler 4XE | high-voltage traction battery |
|---|---|
| 2023 Jeep Grand Cherokee 4XE | high-voltage traction battery |
| 2022 Jeep Wrangler 4XE | high-voltage traction battery |
| 2023 Jeep Wrangler 4XE | high-voltage traction battery |
| 2020 Jeep Wrangler 4XE | high-voltage traction battery |
| 2022 Jeep Grand Cherokee 4XE | high-voltage traction battery |
| 2024 Jeep Wrangler 4XE | high-voltage traction battery |
| 2024 Jeep Grand Cherokee 4XE | high-voltage traction battery |
| Units affected | 154,032 |
| Field incidents | NHTSA has logged 13 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
A vehicle fire while parked or driving can increase the risk of injury. There is no warning sign before failure. Follow Jeep's recall instructions: park outside and away from structures, and avoid recharging until the repair is complete. Repair will be free at any franchised Jeep dealer once available.
What should I do?
- Check your VIN to confirm your 2020-2024 Jeep Wrangler 4XE or Grand Cherokee 4XE is included in this recall.
- Wait for Jeep's final repair instructions before scheduling if your dealer says the remedy is still not open for your VIN.
- Park outside and away from structures, and do not recharge the vehicle until the high-voltage battery repair is complete.
- Contact a franchised Jeep dealer about the free software update and battery-pack replacement, if needed, for the fire risk tied to the high-voltage battery.
- Bring the owner letter if you have it, and reference recall number 24V720 when you call.
What happens at the repair
This campaign has been replaced by recall 25V741. Vehicles already repaired under 24V720 still need the new remedy completed. Until the final repair is available, park outside and away from structures, and do not recharge the vehicle until it is repaired. Once Jeep opens the repair, a Jeep technician will update the high voltage battery pack software and replace the battery pack assembly if needed. The final dealer repair will be free once available. FCA US says owners who paid for a related repair should send the original receipt or other proof of payment to confirm the expense.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 27, 2024 | NHTSA published the recall |
|---|---|
| October 3, 2024 | Dealer notification began |
| October 3, 2024 | Dealer notification ended |
| October 17, 2024 | Interim owner notification (was planned for this date) |
| December 16, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V720?
Recall 24V720 covers 154,032 2020-2024 Jeep Wrangler 4XE and Grand Cherokee 4XE vehicles with a high-voltage battery defect. The battery can fail internally and lead to a vehicle fire while parked or driving, increasing injury risk.
What should I do if my 2020-2024 Jeep Wrangler 4XE or Grand Cherokee 4XE is on this recall?
Check your VIN to confirm your specific Jeep is included in recall 24V720. If it is, park outside and away from structures, do not recharge the vehicle until it is repaired, and contact a franchised Jeep dealer about the required battery software update and battery replacement if needed.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Jeep dealers will update the high-voltage battery pack software and replace the battery pack assembly if needed, free of charge.
What is the safety risk?
The safety risk is a vehicle fire while parked or driving. Chrysler's filing says the high-voltage battery can fail internally, which increases injury risk. Until the repair is complete, follow the recall instructions to park outside, away from structures, and avoid recharging the vehicle.
What if my Jeep was already repaired under recall 24V720 or 23V787?
Your vehicle still needs the newer remedy if the VIN is included. This recall was replaced by NHTSA recall number 25V741, and vehicles previously repaired under recall 24V720 or 23V787 need the new remedy completed by a franchised Jeep dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V720000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 24V720 |
| NHTSA recall # (full) | 24V720000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →