Recall 24V715 covers 336 2024 Ram Promaster BEV vehicles for MCPA software linked to loss of drive power. Free repair at any franchised Ram dealer.
Ram is recalling 336 2024 Promaster BEV vehicles because incorrect software in the motor control processor module can cause a loss of drive power. That loss of drive power can increase crash risk, and Ram dealers will update the software free of charge.
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What's wrong?
The power inverter module on the 2024 Ram Promaster BEV helps control electric drive power between the high-voltage battery and the drive motor. Its motor control processor software tells the propulsion system how to deliver torque when the driver presses the accelerator. When that software is correct, the van responds predictably and keeps drive power available while underway.
On affected vans, incorrect software in the MCPA can allow the propulsion system to drop drive power in certain circumstances. That means the electric motor can stop receiving the command it needs to keep moving the vehicle, even though the mechanical drive components are not described as broken. The recall remedy is an MCPA software update, which replaces the incorrect programming with the correct control logic.
There is no warning sign before failure. The filing does not identify a light, sound, message, or drivability symptom that gives the owner advance notice before the loss of drive power occurs.
Who's affected?
Both listed component categories point to the same Power Inverter Module, part number 68525367AC.
| 2024 Ram Promaster BEV | electric propulsion system |
|---|---|
| 2024 Ram Promaster BEV | electric propulsion system |
| Units affected | 336 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Loss of drive power can increase the risk of a crash, especially if it happens in moving traffic. There is no warning sign before failure. If the van loses power, steer to a safe location, stop, and call a Ram dealer before driving farther. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2024 Ram Promaster BEV is included in this recall.
- Contact a franchised Ram dealer to schedule the free MCPA software update that fixes the incorrect motor-control software linked to loss of drive power.
- Bring the owner notice if it arrived. If not, reference recall number 24V715 when you call.
- Drive cautiously until the software update is complete, and pull over when safe if the van loses drive power.
- Call Ram customer service at 1-800-853-1403 with questions about the recall or repair appointment.
What happens at the repair
At the dealer, a Ram technician updates the MCPA software in the motor control processor module. The software update is available now, and the dealer work is free under the recall. If you paid for a related repair before receiving the owner letter, FCA US asks customers to send the original receipt or other adequate proof of payment so the company can confirm the expense for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 26, 2024 | NHTSA published the recall |
|---|---|
| October 3, 2024 | Dealer notification began |
| October 3, 2024 | Dealer notification ended |
| October 10, 2024 | Interim owner notification (was planned for this date) |
| October 31, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V715?
Recall 24V715 covers 336 2024 Ram Promaster BEV vehicles with incorrect motor control processor module software. The software can cause a loss of drive power, which increases crash risk. Ram dealers will update the MCPA software free of charge.
What should I do if my 2024 Ram Promaster BEV is on this recall?
Check your VIN to confirm your specific van is included in recall 24V715. If it is, contact a franchised Ram dealer to schedule the MCPA software update. Reference recall number 24V715 and Ram recall number 99B when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ram dealers will update the MCPA software free of charge. Parts and labor are covered for included vehicles.
Is it safe to drive my 2024 Ram Promaster BEV?
The recall does not include a do-not-drive order. The safety concern is that incorrect MCPA software can cause a loss of drive power, which increases crash risk. Check your VIN, then schedule the free dealer software update if your van is included.
When were owners notified about recall 24V715?
Owner notification letters were mailed October 31, 2024. If you bought the van used or never received a letter, the VIN still decides whether recall 24V715 applies to your specific vehicle. Check your VIN before scheduling dealer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V715000 |
|---|---|
| Ram customer service | 1-800-853-1403 |
| NHTSA recall # | 24V715 |
| NHTSA recall # (full) | 24V715000 |
Source documents
-
Download Quarterly Report (PDF) - Download Misc. Document (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →