Recall 24V699 affects 13 2017-2023 Motiv F-59 school buses for 12-volt control-wire damage. Repair is free through Motiv field support.
Motiv is recalling 13 2017-2023 F-59 BEV Chassis School Bus and F-59 School Bus vehicles because the wiring harness can lack a heat shrink insulator and retention clip. The defect can let 12-volt control wires deteriorate and loosen, break the connection to the high-voltage batteries, and cause loss of drive power that increases crash risk; Motiv dealers will complete the repair free of charge.
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What's wrong?
On 2017-2023 Motiv F-59 BEV Chassis School Bus and F-59 School Bus vehicles, the affected wiring harness runs between the fuse box and the master disconnect switch. That harness carries 12-volt control power that lets the high voltage battery system stay connected and supply drive power. In normal operation, the wires are insulated and clipped in place so vibration and movement do not pull on the terminal.
On the recalled buses, the harness was built without the heat shrink insulator and retention clip needed near a ring terminal. Without that protection, the 12-volt control wires can fatigue, crack, and loosen over time. When the connection opens, control power to the high voltage batteries is interrupted and the bus loses propulsion.
There is no warning sign before failure. The operator would not receive an advance warning before the loss of drive power, so the first notice can be the bus no longer responding to the accelerator.
Who's affected?
Spans both F-59 BEV Chassis School Bus and F-59 School Bus models across 2017-2023, all using the same wiring harness between the fuse box and master disconnect switch.
| 2019 Motiv F-59 BEV Chassis School Bus | wiring |
|---|---|
| 2022 Motiv F-59 BEV Chassis School Bus | wiring |
| 2023 Motiv F-59 BEV Chassis School Bus | wiring |
| 2021 Motiv F-59 School Bus | wiring |
| 2017 Motiv F-59 School Bus | wiring |
| 2018 Motiv F-59 School Bus | wiring |
| 2020 Motiv F-59 BEV Chassis School Bus | wiring |
| Units affected | 13 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Loss of drive power increases the risk of a crash. There is no warning sign before failure, so schedule the repair soon and report any unexpected power loss to the operator or service contact. Repair is free at any franchised Motiv dealer.
What should I do?
- Check your VIN to confirm your 2017-2023 Motiv F-59 BEV Chassis School Bus or F-59 School Bus is included in this recall.
- Contact Motiv customer service at 1-650-458-4804 to arrange the free 12-volt control-wire inspection and repair that addresses loose HV battery connections and loss of drive power.
- Have the owner notice ready, or reference recall number 24V699 when you contact Motiv.
- Remove the bus from passenger service if it loses drive power, and arrange service before returning it to routes.
What happens at the repair
For the repair, a Motiv field support technician inspects the 12-volt control wires for fatigue, cracking, missing retention, or poor protection. The technician corrects the wire routing or replaces damaged control wires as needed. The recall repair is free, including parts and labor. If you already paid to fix this defect, Motiv says it will reimburse reasonable repair costs. Keep invoices or repair paperwork and contact Motiv customer service to start the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 19, 2024 | NHTSA published the recall |
|---|---|
| November 11, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 11, 2024 | Interim owner notification (was planned for this date) |
| November 21, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V699?
Recall 24V699 covers 13 2017-2023 Motiv F-59 BEV Chassis School Bus and F-59 School Bus vehicles with 12-volt control wiring that lacks required insulation or retention. The wiring can deteriorate or loosen, cutting connection to the high-voltage batteries and drive power.
What should I do if my 2017-2023 Motiv F-59 BEV Chassis School Bus or F-59 School Bus is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V699. If it is, contact Motiv customer service at 1-650-458-4804 to arrange the wiring inspection and correction. Reference recall number 24V699 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. Motiv field support technicians will inspect the 12-volt control wires and correct or replace any wires with fatigue, cracking, improper retention, or missing protection free of charge.
What is the safety risk?
The safety risk is loss of drive power. If the 12-volt control wires deteriorate or loosen, the vehicle can lose connection to the high-voltage batteries, which can remove drive power and increase crash risk.
When were owners notified about recall 24V699?
Motiv mailed owner notification letters on November 21, 2024. If you operate or manage one of these buses and never received a letter, check your VIN and contact Motiv customer service at 1-650-458-4804 with recall number 24V699.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V699000 |
|---|---|
| Motiv customer service | 1-650-458-4804 |
| NHTSA recall # | 24V699 |
| NHTSA recall # (full) | 24V699000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →