Recall 24V698 covers 151 2017-2023 Motiv E-450 and F-53/F-59 chassis vehicles for loose 12-volt wiring. Motiv repairs it free.
Motiv is recalling 151 2017-2023 E-450 Chassis and F-59 BEV Chassis vehicles because a wiring harness can be missing a heat shrink insulator and retention clip. The 12-volt control wires can deteriorate or loosen, causing loss of drive power and raising crash risk; Motiv dealers will complete the free repair.
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What's wrong?
The wiring harness on these 2017-2023 Motiv E-450 Chassis, E-450 BEV Chassis, F-59 BEV Chassis, F-53 BEV Chassis, and F-59 Chassis vehicles carries low-voltage control power between the fuse box and the master disconnect switch. That 12-volt control power tells the high-voltage battery system to stay connected so the electric drive system has power for propulsion.
On affected vehicles, the harness was built without proper heat shrink insulation and a retention clip near a ring terminal, the round electrical connector fastened to a stud. Heat shrink is the protective sleeve around the wire connection, and the retention clip holds the harness so vibration does not work the wires loose. Without that protection and support, the wires can fatigue, crack, and lose connection to the high-voltage batteries. When that connection drops, the vehicle can lose drive power.
There is no warning sign before failure. The operator would not receive an advance warning before the loss of connection and propulsion.
Who's affected?
Spans five Motiv chassis variants across seven model years. The common component is the wiring harness between the fuse box and master disconnect switch.
| 2018 Motiv E-450 Chassis | wiring |
|---|---|
| 2019 Motiv E-450 BEV Chassis | wiring |
| 2019 Motiv F-59 BEV Chassis | wiring |
| 2020 Motiv F-59 BEV Chassis | wiring |
| 2022 Motiv F-59 BEV Chassis | wiring |
| 2023 Motiv F-59 BEV Chassis | wiring |
| 2023 Motiv F-53 BEV Chassis | wiring |
| 2021 Motiv F-53 BEV Chassis | wiring |
| 2020 Motiv F-53 BEV Chassis | wiring |
| 2022 Motiv F-53 BEV Chassis | wiring |
| 2018 Motiv F-59 Chassis | wiring |
| 2017 Motiv F-59 Chassis | wiring |
| 2020 Motiv E-450 BEV Chassis | wiring |
| 2021 Motiv F-59 BEV Chassis | wiring |
| 2017 Motiv E-450 Chassis | wiring |
| Units affected | 151 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A loss of drive power raises the risk of a crash because the vehicle loses propulsion without advance warning. There is no warning sign before failure, so treat any sudden loss of power as a reason to move out of traffic, stop safely, and arrange service. Repair is free at any franchised Motiv dealer.
What should I do?
- Check your VIN to confirm your 2017-2023 Motiv E-450 Chassis, E-450 BEV Chassis, F-59 BEV Chassis, F-53 BEV Chassis, or F-59 Chassis is included in this recall.
- Contact Motiv customer service at 1-650-458-4804 to schedule the free wiring-harness inspection and 12-volt control-wire repair that addresses loose wiring that can cut drive power.
- Reference recall number 24V698 when you call, and bring the recall notice if Motiv mailed one to you.
- Limit driving until the repair is complete, and arrange service promptly if the vehicle shows any loss of drive power.
What happens at the repair
At the service visit, a Motiv field support technician inspects the wiring harness for loose wiring, corrects the connection, and replaces any damaged 12 volt control wires. The recall repair is available now, and parts and labor are free of charge. If you already paid for a related wiring repair before the recall notice, Motiv will reimburse reasonable repair costs. Contact Motiv customer service with your repair paperwork so the claim can be reviewed under this campaign.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 19, 2024 | NHTSA published the recall |
|---|---|
| November 11, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| November 11, 2024 | Interim owner notification (was planned for this date) |
| November 21, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V698?
Recall 24V698 covers 151 2017-2023 Motiv E-450 Chassis, E-450 BEV Chassis, F-59 BEV Chassis, F-53 BEV Chassis, and F-59 Chassis vehicles with 12-volt control wiring that needs inspection for missing insulation hardware, loose wiring, or wire damage. A loss of drive power increases crash risk.
What should I do if my 2017-2023 Motiv E-450 Chassis, E-450 BEV Chassis, F-59 BEV Chassis, F-53 BEV Chassis, or F-59 Chassis is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V698. If it is, contact Motiv customer service at 1-650-458-4804 and ask for the free wiring inspection and repair by Motiv field support technicians.
Is the recall repair free?
Yes. Federal recall law requires the defect repair to be completed at no cost. Motiv field support technicians will inspect the wiring, correct any loose wiring, and replace damaged 12-volt control wires free of charge.
What is the safety risk?
The safety risk in recall 24V698 is loss of drive power. If the 12-volt control wires deteriorate or loosen, the vehicle can lose connection to the high-voltage batteries and lose drive power, which increases crash risk.
When were owners notified about recall 24V698?
Motiv mailed owner notification letters on November 21, 2024. If you bought the vehicle used, operate a fleet vehicle, or never received a letter, check your VIN and reference recall 24V698 when you contact Motiv.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V698000 |
|---|---|
| Motiv customer service | 1-650-458-4804 |
| NHTSA recall # | 24V698 |
| NHTSA recall # (full) | 24V698000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →