Recall 24V684 affects 273,701 2022-2024 Ford Maverick vehicles because the rearview camera image can freeze. Repair is free at any franchised Ford dealer.
Ford is recalling 273,701 2022-2024 Maverick vehicles equipped with Connected Touch Radios because the rearview camera image can freeze when the vehicle is in reverse. That failure reduces the driver's rear visibility and increases crash risk; Ford dealers will complete the recall repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Connected Touch Radio in 2022-2024 Ford Maverick trucks is the screen and audio head unit that also displays the rearview camera feed. When the truck is shifted into reverse, the software takes the camera signal, processes it, and shows a live image behind the vehicle. That live image is the part of the system owners rely on while backing up.
On affected Mavericks, the radio software handles memory incorrectly. Data builds up in the camera image processing path instead of being cleared correctly. When that happens, part of the system stops updating the picture, so the display freezes while the truck is in reverse. The screen then shows a stale image instead of the live view behind the truck.
There is no warning sign before failure. The camera image appears normal until the software stops updating it, so treat a frozen rearview image as a recall-related fault and use mirrors and direct visibility when backing up.
Who's affected?
Covers three Maverick model years tied to the same connected touch radio software.
| 2023 Ford Maverick | Software |
|---|---|
| 2022 Ford Maverick | Software |
| 2024 Ford Maverick | Software |
| Units affected | 273,701 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific pickup truck is included.
What's the safety risk?
An inoperative rearview camera display reduces rear visibility and increases the risk of a crash while backing up. There is no warning sign before the problem appears, so use mirrors, check around the truck before reversing, and schedule the software update soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2022-2024 Ford Maverick is included in this recall.
- Contact a franchised Ford dealer to schedule the free Connected Touch Radio software update that fixes the freezing rearview camera image.
- Bring the recall notice if you have it, and reference recall number 24V684 when you call.
- Use extra care when backing up until the repair is complete, and check mirrors and surroundings before moving in reverse.
- Call Ford customer service at 1-866-436-7332 with scheduling questions.
What happens at the repair
At the dealer, a Ford technician updates the Connected Touch Radio (CTR) software so the rearview camera display no longer freezes when the vehicle is in reverse. Parts and labor are covered under recall 24V684, so the software update is free. If you already paid for this CTR software repair before the recall notice, Ford's standard reimbursement plan is the path for a reimbursement request. Bring payment records and repair documentation to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 13, 2024 | NHTSA published the recall |
|---|---|
| November 22, 2024 | Dealer notification began |
| November 22, 2024 | Dealer notification ended |
| December 3, 2024 | Interim owner notification (was planned for this date) |
| March 21, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V684?
Recall 24V684 covers 273,701 2022-2024 Ford Maverick vehicles equipped with Connected Touch Radios. The rearview camera image can freeze while the vehicle is in reverse, reducing rear visibility and raising crash risk. Ford dealers will update the Connected Touch Radio software for free.
What should I do if my 2022-2024 Ford Maverick is on this recall?
Check your VIN to confirm your specific Maverick is included in recall 24V684. If it is, contact a franchised Ford dealer to schedule the Connected Touch Radio software update. Reference Ford recall number 24S59 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires Ford to repair the defect at no cost, and Ford's remedy says dealers will update the Connected Touch Radio software free of charge at any franchised Ford dealer.
What is the safety risk?
The safety risk is reduced rear visibility when backing up. If the rearview camera image freezes while the Maverick is in reverse, the display no longer shows what is happening behind the vehicle, which raises crash risk.
What if I bought my Ford Maverick used?
The free repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your Maverick is included, then call a franchised Ford dealer and reference recall 24V684 or Ford recall number 24S59.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V684000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 24V684 |
| NHTSA recall # (full) | 24V684000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →