Recall 24V680 covers 1,150 2024 Kawasaki Ninja 7 Hybrid and Z7 Hybrid motorcycles for unintended neutral shifts. Free ECM reprogramming at Kawasaki dealers.
Kawasaki is recalling 1,150 2024 Ninja 7 Hybrid and Z7 Hybrid motorcycles because the electronic control unit can shift the transmission into neutral when the rider tries to move from first gear to second gear. That unintended shift can cut drive power and increase crash risk; Kawasaki dealers will complete the recall repair free of charge.
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What's wrong?
The electronic control unit, or ECU, on the 2024 Kawasaki Ninja 7 Hybrid and Z7 Hybrid is the motorcycle's main control computer. It reads rider input and manages engine and transmission commands so the selected gear matches what the rider asks the motorcycle to do.
On affected motorcycles, the transmission shift control software has improper programming. When the operator shifts from first to second gear, the ECU can let the transmission move into neutral instead of the next gear. In neutral, engine power no longer drives the rear wheel, so the motorcycle stops accelerating until a gear is selected again.
There is no warning sign before failure. The problem shows up during the shift attempt itself, when the rider expects second gear and the transmission lands in neutral.
Who's affected?
The Ninja 7 Hybrid and Z7 Hybrid share the same ECU software listing in this recall.
| 2024 Kawasaki Ninja 7 Hybrid | Software |
|---|---|
| 2024 Kawasaki Z7 Hybrid | Software |
| Units affected | 1,150 |
| Field incidents | NHTSA has logged 3 field incidents to date. |
A matching model year and model name do not confirm inclusion. Check your VIN to confirm whether your specific motorcycle is included.
What's the safety risk?
An unintended shift to neutral can cut drive power and increase the risk of a crash. There is no warning sign before the motorcycle shifts out of gear, so schedule the software repair soon and use extra care until it is complete. Repair is free at any franchised Kawasaki dealer.
What should I do?
- Check your VIN to confirm your 2024 Kawasaki Ninja 7 Hybrid or Z7 Hybrid is included in this recall.
- Contact a franchised Kawasaki dealer to schedule the free ECM software reprogramming that fixes the unintended shift to neutral and loss of drive power.
- Bring the recall notice if Kawasaki mailed one. If not, reference recall number 24V680 when you call.
- Call Kawasaki customer service at 1-866-802-9381 with questions about scheduling or dealer instructions.
- Ride with extra space from traffic until the repair is complete, especially during low-gear shifts.
What happens at the repair
At the dealer, a Kawasaki technician reprograms the ECM software so the motorcycle's control system uses the corrected calibration. The repair is free under the recall, and parts and labor are covered. If you paid out of pocket before receiving the owner letter for the same failure, Kawasaki offers full or partial reimbursement for documented repair costs. Send copies of current owner and VIN information, repair orders, and payment confirmation to Kawasaki Customer Care at the address listed in the recall letter.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 12, 2024 | NHTSA published the recall |
|---|---|
| November 12, 2024 | Dealer notification began |
| November 12, 2024 | Dealer notification ended |
| November 13, 2024 | Interim owner notification (was planned for this date) |
| November 27, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V680?
Recall 24V680 covers 1,150 2024 Kawasaki Ninja 7 Hybrid and Z7 Hybrid motorcycles with ECU software that can shift the transmission into neutral during a first-to-second gear shift. That loss of drive power increases crash risk. Kawasaki dealers will reprogram the ECM software for free.
What should I do if my 2024 Kawasaki Ninja 7 Hybrid or Z7 Hybrid is on this recall?
Check your VIN to confirm your specific motorcycle is included in recall 24V680. If it is, contact a franchised Kawasaki dealer to schedule the ECM software reprogramming. Reference recall number 24V680 or Kawasaki recall MC24-13 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Kawasaki dealers will reprogram the ECM software free of charge for motorcycles included in recall 24V680.
What is the safety risk?
The transmission can shift into neutral when the rider tries to shift from first to second gear. That can remove drive power while the motorcycle is moving, increasing crash risk. Confirm your VIN, then arrange the free ECM software reprogramming with a Kawasaki dealer.
When were owners notified about this Kawasaki recall?
Kawasaki mailed owner notification letters on November 27, 2024. If you bought the motorcycle used or never received a letter, check your VIN to confirm whether recall 24V680 applies, then contact a Kawasaki dealer or KMC customer service at 1-866-802-9381.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V680000 |
|---|---|
| Kawasaki customer service | 1-866-802-9381 |
| NHTSA recall # | 24V680 |
| NHTSA recall # (full) | 24V680000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →