Recall 24V667 affects 4 2023-2024 Ember E-Series, Overland Series, and Touring Edition travel trailers with incorrect cargo labels. Ember provides free replacement labels.
Ember is recalling 4 2023-2024 E-Series, Overland Series, and Touring Edition travel trailers because the certification labels show the wrong cargo carrying capacity. The wrong label can lead to an overloaded trailer, which increases crash risk, and an Ember dealer will correct the label free of charge.
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What's wrong?
The federal certification label on a 2023-2024 Ember E-Series, Overland Series, or Touring Edition travel trailer is the weight label that tells an owner how much cargo the trailer is rated to carry. That cargo carrying capacity is part of the load calculation for luggage, water, supplies, and other gear added after the trailer leaves the factory. The label needs to match the trailer's actual weight rating so the owner has a correct loading limit.
On the affected trailers, the cargo carrying capacity printed on the certification label is wrong. Ember traced the problem to a system warning that showed the entered weights were outside set tolerances, then was bypassed during the label process. The incorrect label can lead an owner to load more cargo than the trailer is designed to carry.
There is no warning sign before failure for the owner while towing. The warning existed in Ember's weight-label system, not as a dashboard light, sound, or handling message on the trailer.
Who's affected?
Covers the E-Series, Overland Series, and Touring Edition trailer lines across 2023 and 2024; each uses the same tire regulation and specification label.
| 2023 Ember E-Series | vehicle label (placard or certification) |
|---|---|
| 2024 Ember E-Series | vehicle label (placard or certification) |
| 2024 Ember Overland Series | vehicle label (placard or certification) |
| 2023 Ember Touring Edition | vehicle label (placard or certification) |
| 2024 Ember Touring Edition | vehicle label (placard or certification) |
| 2023 Ember Overland Series | vehicle label (placard or certification) |
| Units affected | 4 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
An overloaded trailer raises crash risk because the trailer can be loaded beyond the intended weight limits. If the system warns that entered weights are outside tolerances, treat that as a loading problem and correct the trailer weight before travel. Repair is free at any franchised Ember dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Ember E-Series, Overland Series, or Touring Edition travel trailer is included in this recall.
- Contact Ember customer service at 1-844-732-4204 to confirm the free corrected certification label has been mailed for your trailer.
- Apply the corrected label when it arrives; it fixes the cargo carrying capacity information used to avoid overloading the trailer.
- Reference recall number 24V667 when you call Ember or speak with a service advisor.
- Use the corrected cargo carrying capacity before loading the trailer, and avoid loading beyond the listed limit.
What happens at the repair
Ember handles this recall by mailing corrected certification labels to owners, free of charge. The label correction is available now and does not require a dealer repair. Follow the instructions Ember provides, then replace the incorrect certification label on the trailer so the cargo carrying capacity information is correct. Ember has a general reimbursement plan on file. If you already paid for a related label correction, keep your receipts and contact Ember customer service to ask how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 1, 2024 | Dealer notification began |
|---|---|
| September 1, 2024 | Interim owner notification (was planned for this date) |
| September 11, 2024 | NHTSA published the recall |
| September 19, 2024 | Owner notification mailed |
| September 30, 2024 | Dealer notification ended |
Frequently asked questions
What is recall 24V667?
Recall 24V667 covers 4 2023-2024 Ember E-Series, Overland Series, and Touring Edition travel trailers with certification labels that list the wrong cargo carrying capacity. An overloaded trailer increases crash risk, and Ember will mail corrected labels to owners for free.
What should I do if my 2023-2024 Ember E-Series, Overland Series, or Touring Edition is on this recall?
Check your VIN to confirm your specific trailer is included in recall 24V667. If it is, use the corrected label Ember mails to you, and contact Ember customer service at 1-844-732-4204 if you need the label or instructions.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. Ember will mail the corrected cargo carrying capacity label free of charge, and owner notification letters were mailed September 19, 2024.
What is the safety risk?
The risk is trailer overloading. The incorrect certification label lists the wrong cargo carrying capacity, which can lead an owner to load more weight than the trailer is rated to carry. An overloaded trailer increases the risk of a crash.
What if I bought this Ember trailer used?
The free recall still applies. Recall coverage follows the trailer, not the first owner. Check your VIN to confirm whether your trailer is included, then contact Ember customer service at 1-844-732-4204 if you did not receive the corrected label.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V667000 |
|---|---|
| Ember customer service | 1-844-732-4204 |
| NHTSA recall # | 24V667 |
| NHTSA recall # (full) | 24V667000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Owner Notice (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →