Recall 24V647 covers 1,570 2010-2024 Nova Bus Lfs and Lfs Artic buses for seat belt retraction. Free dealer repair once available.
Nova Bus is recalling 1,570 2010-2024 Lfs Artic and Lfs vehicles because the driver's seat belt can fail to retract properly, leaving the belt loose instead of snug against the driver. A loose seat belt increases injury risk in a crash, and the Nova Bus dealer repair will be free once the fix is available.
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What's wrong?
The driver's Recaro seat in affected 2010-2024 Nova Bus Lfs and Lfs Artic buses has the seat belt built into the seat. That belt is supposed to pull out smoothly, lock during a hard stop, and retract fully so the webbing sits flat against the driver when buckled.
The problem starts with the seat recline limiting stop, the part that keeps the seatback from tilting past its designed angle. On these buses, that stop does not always hold the seat at the correct angle. When the seatback moves too far, the belt path can pinch the webbing, and a pinched belt does not retract the way it should.
There is no warning sign before failure. The belt can look normal until the seat position creates the pinch point, so the issue is tied to the seat angle and belt routing rather than a dashboard light or driver alert.
Who's affected?
Spans the Lfs and Lfs Artic bus lines across the 2010-2024 model years, all tied to the front seat belt component.
| 2021 Nova Bus Lfs | seat belt |
|---|---|
| 2022 Nova Bus Lfs | seat belt |
| 2023 Nova Bus Lfs | seat belt |
| 2015 Nova Bus Lfs Artic | seat belt |
| 2024 Nova Bus Lfs | seat belt |
| 2010 Nova Bus Lfs Artic | seat belt |
| 2011 Nova Bus Lfs Artic | seat belt |
| 2012 Nova Bus Lfs Artic | seat belt |
| 2013 Nova Bus Lfs Artic | seat belt |
| 2014 Nova Bus Lfs Artic | seat belt |
| 2016 Nova Bus Lfs Artic | seat belt |
| 2017 Nova Bus Lfs Artic | seat belt |
| 2018 Nova Bus Lfs Artic | seat belt |
| 2019 Nova Bus Lfs Artic | seat belt |
| 2020 Nova Bus Lfs Artic | seat belt |
| 2017 Nova Bus Lfs | seat belt |
| 2012 Nova Bus Lfs | seat belt |
| 2013 Nova Bus Lfs | seat belt |
| 2014 Nova Bus Lfs | seat belt |
| 2015 Nova Bus Lfs | seat belt |
| 2016 Nova Bus Lfs | seat belt |
| 2018 Nova Bus Lfs | seat belt |
| 2019 Nova Bus Lfs | seat belt |
| 2020 Nova Bus Lfs | seat belt |
| Units affected | 1,570 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A seat belt that does not retract properly can leave the belt loose, reducing restraint in a crash and increasing injury risk. There is no warning before it happens, so confirm whether your VIN is included and schedule the repair when Nova Bus opens it. Repair will be free at any franchised Nova Bus dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2024 Nova Bus Lfs or Lfs Artic is included in this recall.
- Review the Nova Bus owner letter mailed after July 4, 2025, or contact Nova Bus customer service if your transit agency has not received it.
- Contact a franchised Nova Bus dealer to ask when the free seat-stopper installation that addresses the driver's seat belt retraction problem is open for your VIN.
- Reference recall number 24V647 and Nova Bus recall CR5635 when you call.
- Keep the driver seat belt snug before each trip, and remove the bus from service if the belt does not retract or stays loose.
What happens at the repair
Once Nova Bus opens the final dealer repair, a Nova Bus technician will install additional seat stoppers on the driver's rear partition so the driver's seat belt can retract as intended. The final dealer repair will be free once available, with parts and labor covered. Nova Bus uses the manufacturer's standard reimbursement plan for this recall. If you already paid for a related seat belt or partition repair before the recall notice, ask Nova Bus or the service desk how to submit documentation.
| Reimbursement | Reimbursement available |
|---|
Timeline
| September 13, 2024 | Dealer notification began |
|---|---|
| September 13, 2024 | Dealer notification ended |
| November 5, 2024 | NHTSA published the recall |
| February 21, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 21, 2025 | Interim owner notification (was planned for this date) |
| July 4, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V647?
Recall 24V647 covers 1,570 2010-2024 Nova Bus Lfs and Lfs Artic vehicles with a driver seat belt that does not retract properly. A loose seat belt can increase injury risk in a crash. Nova Bus will add seat stoppers to the driver's rear partition for free.
What should I do if my 2010-2024 Nova Bus Lfs or Lfs Artic is on this recall?
Check your VIN to confirm whether your bus is included in recall 24V647. If it is, contact a franchised Nova Bus service location and reference recall CR5635. Ask whether the seat-stopper remedy is ready for your VIN. The repair is free once it opens.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Nova Bus says it will install additional seat stoppers to the driver's rear partition free of charge at an authorized service location once the remedy is available for the vehicle.
What is the safety risk?
The safety risk is a loose driver seat belt. If the belt does not retract properly, it does not hold the driver as intended during a crash, which can increase injury risk. Keep using the installed belt and arrange the free recall repair when it is available for your VIN.
What if my bus was already repaired under recall 23V-350?
It still needs the new remedy if the VIN is included in recall 24V647. Nova Bus says this recall expands and replaces recall 23V-350, and vehicles repaired under the earlier recall need the additional seat-stopper repair completed.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V647000 |
|---|---|
| Nova Bus customer service | 450-472-6410 |
| NHTSA recall # | 24V647 |
| NHTSA recall # (full) | 24V647000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →