Recall 24V643 affects 837 2023-2024 Volkswagen ID.4 vehicles for loose passenger air bag inflator fasteners. Repair is free at any franchised Volkswagen dealer.
Volkswagen is recalling 837 2023-2024 ID.4 vehicles under recall 24V643 because the fasteners securing the passenger frontal air bag inflator can be loose. If the inflator is not properly secured, the air bag can fail to deploy as intended during a crash, which increases injury risk; Volkswagen dealers will inspect and repair it free of charge.
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What's wrong?
The passenger side frontal airbag in the 2023-2024 Volkswagen ID.4 sits behind the passenger side of the dashboard. Its inflator is the metal device that rapidly produces gas during a crash so the airbag cushion opens in front of the passenger. The inflator has to stay tightly fastened so the bag deploys from the correct position.
On affected ID.4 vehicles, fasteners that hold the passenger airbag inflator in place were not tightened to the proper specification during supplier rework. Those fasteners are locking nuts, but supplier testing found that vibration and environmental conditions can let them loosen further. A loose inflator is not secured the way the airbag system was designed.
Customers can hear a rattle from the passenger side of the dashboard. That rattle is the warning sign to mention when calling a Volkswagen dealer about recall 24V643.
Who's affected?
Covers two model years of the ID.4 with the same passenger-side front air bag component.
| 2024 Volkswagen ID.4 | front air bag |
|---|---|
| 2023 Volkswagen ID.4 | front air bag |
| Units affected | 837 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
An improperly secured air bag inflator can keep the passenger air bag from deploying as intended, increasing the risk of injury during a crash. A rattle from the passenger side of the dashboard is a warning sign. Schedule service soon and ask the dealer to inspect it. Repair is free at any franchised Volkswagen dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Volkswagen ID.4 is included in this recall.
- Contact a franchised Volkswagen dealer to schedule the free passenger frontal air bag inflator inspection and replacement if the dealer finds loose fasteners.
- Bring the recall notice if Volkswagen mailed one. If not, reference recall number 24V643 when you call.
- Call Volkswagen customer service at 1-800-893-5298 if you need help finding a dealer or confirming the repair path.
What happens at the repair
At the dealer, a Volkswagen technician inspects the passenger frontal air bag and replaces the air bag if the inspection shows it is needed. The recall repair is free, and parts and labor are covered. Volkswagen states that it will not offer reimbursement under this recall, so prior out-of-pocket repairs are not covered by a separate reimbursement program for campaign 24V643.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| August 28, 2024 | NHTSA published the recall |
|---|---|
| August 30, 2024 | Dealer notification began |
| August 30, 2024 | Dealer notification ended |
| October 10, 2024 | Owner notification mailed |
| October 18, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V643?
Recall 24V643 covers 837 2023-2024 Volkswagen ID.4 vehicles with loose fasteners securing the passenger frontal air bag inflator. An improperly secured inflator can prevent proper deployment during a crash, increasing injury risk. Volkswagen dealers will inspect and replace the air bag as necessary for free.
What should I do if my 2023-2024 Volkswagen ID.4 is on this recall?
Check your VIN to confirm your specific ID.4 is included in recall 24V643. If it is, contact a franchised Volkswagen dealer to schedule the passenger air bag inspection. Reference Volkswagen recall number 69E8 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Volkswagen will inspect and replace the passenger air bag as necessary free of charge at any franchised Volkswagen dealer.
Is it safe to drive my Volkswagen ID.4 before the repair?
Volkswagen has not issued a do-not-drive instruction for this recall. The risk is tied to crash protection: the passenger frontal air bag inflator can fail to deploy as intended if the fasteners are loose. Confirm your VIN, then schedule the free dealer inspection.
When were owners notified about recall 24V643?
Volkswagen mailed owner notification letters on October 10, 2024. If you bought the ID.4 used or never received a letter, check your VIN to confirm whether your specific vehicle is included, then call a Volkswagen dealer with recall number 69E8.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V643000 |
|---|---|
| Volkswagen customer service | 1-800-893-5298 |
| NHTSA recall # | 24V643 |
| NHTSA recall # (full) | 24V643000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →