Recall 24V632 covers 4,300 2015-2024 Mcneilus Zero Radius refuse trucks because the side loader arm can move unexpectedly. Repair is free through Mcneilus.
Mcneilus is recalling 4,300 2015-2024 Zero Radius refuse trucks under recall 24V632 because the side loader arm has a securement defect. An arm that extends from the vehicle body while driving increases crash risk, and Mcneilus dealers will complete the free repair.
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What's wrong?
The arm latch on 2015-2024 Mcneilus Zero Radius refuse trucks is the mechanical catch that holds the side loader arm against the truck body when the arm is stowed. The side loader arm lifts refuse containers during collection, then folds back in so the truck can travel without the arm moving outward.
On affected trucks, the latch design does not always keep the arm assembly tight against the body. Some trucks were built without the latch part that holds the arm in place, and some owners removed that part during modification. Without that retaining feature, the arm can creep outward while the truck is being driven.
Drivers get a cab warning if the arm is not stowed. An alarm and a visual indicator alert the driver when the side loader arm is not in the stowed position.
Who's affected?
Spans the 2015-2024 Zero Radius line, all with the same arm latch.
| 2016 Mcneilus Zero Radius | Mechanical |
|---|---|
| 2015 Mcneilus Zero Radius | Mechanical |
| 2017 Mcneilus Zero Radius | Mechanical |
| 2018 Mcneilus Zero Radius | Mechanical |
| 2019 Mcneilus Zero Radius | Mechanical |
| 2020 Mcneilus Zero Radius | Mechanical |
| 2021 Mcneilus Zero Radius | Mechanical |
| 2022 Mcneilus Zero Radius | Mechanical |
| 2023 Mcneilus Zero Radius | Mechanical |
| 2024 Mcneilus Zero Radius | Mechanical |
| Units affected | 4,300 |
| Field incidents | NHTSA has logged 38 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A side loader arm that extends outside the vehicle body while driving increases the risk of a crash. If the cab alarm or visual indicator shows the arm is not stowed, stop in a safe place and arrange service before continuing. Repair is free at any franchised Mcneilus dealer.
What should I do?
- Check your VIN to confirm your 2015-2024 Mcneilus Zero Radius is included in this recall.
- Contact Mcneilus customer service at 1-888-686-7278 to arrange the free latch-assembly replacement and software update that keeps the side loader arm secured.
- Reference recall number 24V632 when you call, and ask where Mcneilus wants the truck serviced.
- Bring the recall notice if you received one, along with any fleet or unit information the service team requests.
- Drive cautiously until the repair is complete, and stop using the truck if the side loader arm does not stay secured.
What happens at the repair
At the dealer, a Mcneilus technician installs the new side loader arm latch assemblies and updates the side loader arm software to address service interruption concerns. The recall repair is free, including the latch assemblies and software update. Mcneilus also allows owners to install the supplied latch assembly themselves and claim labor reimbursement, or use a Mcneilus authorized dealer where that dealer network is available. If you already paid to have this issue fixed, contact Mcneilus directly and keep the repair paperwork for the reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 22, 2024 | NHTSA published the recall |
|---|---|
| October 18, 2024 | Owner notification mailed |
| October 18, 2024 | Dealer notification began |
| October 18, 2024 | Dealer notification ended |
| October 18, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V632?
Recall 24V632 covers 4,300 2015-2024 Mcneilus Zero Radius refuse trucks with a side loader arm that is not properly secured. The arm can move unexpectedly while driving, increasing crash risk. Mcneilus will provide new latch assemblies and update the vehicle software for free.
What should I do if my 2015-2024 Mcneilus Zero Radius is on this recall?
Check your VIN to confirm your specific truck is included in recall 24V632. If it is, contact Mcneilus customer service at 1-888-686-7278 or your Mcneilus service contact to arrange the latch assembly replacement and software update. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mcneilus says it will provide the new latch assemblies free of charge. A Mcneilus technician will also update the vehicle software free of charge.
What is the safety risk?
The risk is unexpected side loader arm movement while the refuse truck is being driven. If the arm extends out from the vehicle body in traffic or near workers, it increases the risk of a crash. Confirm the VIN and arrange the free repair before normal route use.
When were owners notified about recall 24V632?
Mcneilus mailed owner notification letters on October 18, 2024. If you own or operate a 2015-2024 Zero Radius refuse truck and did not receive a letter, check your VIN and reference recall 24V632 when contacting Mcneilus customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V632000 |
|---|---|
| Mcneilus customer service | 1-888-686-7278 |
| NHTSA recall # | 24V632 |
| NHTSA recall # (full) | 24V632000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →