Recall 24V625 affects 24 2021 Mci D45CRTELE vehicles for battery software that damages cells during charging. Battery replacement is free at any franchised Mci dealer.
Mci is recalling 24 2021 D45CRTELE coaches because a battery module software error can create an over-current condition during charging and damage the battery. Damaged battery cells can short circuit and increase the risk of a fire, and Mci dealers will complete the repair free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The XMOD55E battery module in the 2021 Mci D45CRTELE is part of the coach's high-voltage traction battery. That battery stores the electric power used by the propulsion system, then releases it in a controlled way to move the coach. During charging, the software is supposed to keep current flow within safe limits.
On affected coaches, a programming anomaly allowed repeated over-current events during charging. Too much charging current damaged battery cells inside the modules. Once that damage is present, the cells stay damaged and short circuits can form inside the battery module.
Mci reports no known owner warning sign for this battery damage. There is no warning sign before failure, so an affected coach can appear normal before the battery module problem shows itself.
Who's affected?
| 2021 Mci D45CRTELE | high-voltage traction battery |
|---|---|
| Units affected | 24 |
| Field incidents | NHTSA has logged 4 field incidents to date. |
Not every 2021 Mci D45CRTELE bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Battery damage creates a short-circuit risk inside the battery cells and increases the risk of fire. There is no known warning sign before a cell short circuit, so schedule the recall repair soon if your VIN is included. Repair is free at any franchised Mci dealer.
What should I do?
- Check your VIN to confirm your 2021 Mci D45CRTELE is included in this recall.
- Contact a franchised Mci dealer to schedule the free battery replacement that addresses battery damage from over-current charging.
- Bring the recall notice if Mci mailed one. If not, reference recall number 24V625 when you call.
- Follow Mci charging instructions until the battery replacement is complete.
- Call Mci customer service at 1-800-241-2947 with questions before your service appointment.
What happens at the repair
At the dealer, a Mci technician replaces the affected coach batteries. The battery replacement and labor are free under the recall, and the repair is available now. Mci is not offering reimbursement for this campaign because the recall repair replaces the batteries free of charge for the coaches at the customer location. Ask the service desk to confirm the battery replacement is tied to recall 24V625 when the coach is checked in.
| Reimbursement | No separate reimbursement |
|---|
Timeline
| August 20, 2024 | NHTSA published the recall |
|---|---|
| September 6, 2024 | Owner notification mailed |
| October 1, 2024 | Dealer notification began |
| October 1, 2024 | Dealer notification ended |
| October 1, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| October 1, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V625?
Recall 24V625 covers 24 2021 Mci D45CRTELE coaches with a battery module software error during charging. The error can create an over-current condition, damage the batteries, and cause battery cells to short circuit, increasing the risk of a fire.
What should I do if my 2021 Mci D45CRTELE is on this recall?
Check your VIN to confirm your specific coach is included in recall 24V625. If it is, contact a franchised Mci dealer or Mci customer service at 1-800-241-2947 to arrange the battery replacement. The recall repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost, and Mci will replace the batteries free of charge. Parts and labor are covered through the recall remedy for included 2021 D45CRTELE coaches.
Is it safe to drive a 2021 Mci D45CRTELE with this recall?
The recall does not include a do-not-drive instruction. The safety concern is battery damage from an over-current condition during charging, which can lead to a short circuit and increase fire risk. Confirm your VIN and arrange the free battery replacement promptly.
When were owners notified about recall 24V625?
Mci mailed owner notification letters on September 6, 2024. If you own a used 2021 D45CRTELE or never received a letter, check your VIN and reference recall 24V625 when you contact a franchised Mci dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V625000 |
|---|---|
| Mci customer service | 1-800-241-2947 |
| NHTSA recall # | 24V625 |
| NHTSA recall # (full) | 24V625000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →