Recall 24V597 affects 70,483 2024 Ford Ranger and Lincoln Nautilus vehicles for power windows that fail to reverse. Repair is free at franchised Ford dealers.
Ford is recalling 70,483 2024 Ranger and Lincoln Nautilus vehicles because the global closing feature can keep a window from reversing when it detects an object. A closing window can pinch a driver or passenger before retracting. Franchised dealers will complete the recall repair free of charge.
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What's wrong?
The power window system on the 2024 Ford Ranger and Nautilus uses driver and passenger door modules to control window movement. Those modules are small electronic controllers inside the doors. When the global closing feature raises the windows from outside the vehicle, the automatic reversal system is supposed to sense an object in the window path and back the glass down.
On affected vehicles, software logic in the door modules can reset the window's stored glass position during a module reset. Once that position is reset, the automatic reversal system is disabled. The window can keep closing after it detects an obstruction instead of reversing, which is why Ford updated the driver and passenger door module software.
There is no warning sign before failure. The window can look and operate normally until the global closing feature is used and the glass meets an object in the path.
Who's affected?
Covers the Ranger pickup and Nautilus SUV under the same passenger door module part family.
| 2024 Ford Ranger | visibility component |
|---|---|
| 2024 Lincoln Nautilus | visibility component |
| Units affected | 70,483 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2024 model name does not confirm inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A closing window can pinch a driver or passenger with excessive force before it retracts, increasing the risk of injury. There is no warning sign listed for this recall, so use extra care with the driver and passenger windows and schedule the software update. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2024 Ford Ranger or Lincoln Nautilus is included in this recall.
- Contact a franchised Ford dealer to schedule the free door-module software update that fixes the window auto-reversal problem.
- Bring the recall notice if Ford mailed one. If not, reference recall number 24V597 when you call.
- Avoid using the global window-closing feature until the repair is complete.
What happens at the repair
At the dealer, a Ford technician updates the driver door module and passenger door module software so the global closing window feature responds correctly when it detects an obstruction. The software update and labor are covered under the recall. Ford has a standard reimbursement plan for owners who paid for this remedy before the safety recall notice. Bring documented proof of the paid repair to the service desk and ask how to submit it under Ford's plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 9, 2024 | NHTSA published the recall |
|---|---|
| September 9, 2024 | Dealer notification began |
| September 9, 2024 | Dealer notification ended |
| September 13, 2024 | Owner notification mailed |
| September 23, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 23, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V597?
Recall 24V597 covers 70,483 2024 Ford Ranger and 2024 Lincoln Nautilus vehicles with power windows that do not reverse correctly when using global closing. A closing window can pinch a driver or passenger before retracting. Ford dealers will update the door module software for free.
What should I do if my 2024 Ford Ranger or Lincoln Nautilus is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V597. If it is, contact a franchised Ford dealer to schedule the driver door module and passenger door module software update. Reference Ford recall number 24C24 when you call.
Is the recall repair free?
Yes. Federal recall law requires Ford to repair the defect at no cost, and the dealer software update is free. The repair updates the driver door module and passenger door module so the power-window reversal system works as required.
What is the safety risk?
The risk is injury from a closing window. In recall 24V597, the global closing feature does not reverse correctly after detecting an object, so the window can exert excessive force and pinch a driver or passenger before retracting.
What if I bought the Ranger or Nautilus used?
The free repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific 2024 Ford Ranger or 2024 Lincoln Nautilus is included, then give the dealer recall number 24C24 when scheduling service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V597000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 24V597 |
| NHTSA recall # (full) | 24V597000 |
Source documents
-
Download Quarterly Report (PDF) - Download Misc. Document (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →