Recall 24V569 covers 629 2024-2025 Thomas Built Buses Saf-T-Liner C2 and Saf-T-Liner C2 Jouley school buses for overheating A/C ground cables. The dealer repair is free.
Thomas Built Buses is recalling 629 2024-2025 Saf-T-Liner C2 Jouley and Saf-T-Liner C2 school buses because the air conditioning ground cable was installed incorrectly and can overheat. An overheated cable can increase the risk of a fire, and Thomas Built Buses dealers will complete the repair free of charge.
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What's wrong?
The A/C evaporator on 2024-2025 Thomas Built Buses Saf-T-Liner C2 and Saf-T-Liner C2 Jouley school buses is the part of the air conditioning system that helps cool air before it enters the cabin. Its electrical ground cable gives current a safe return path, which helps the A/C circuit operate without excess heat at the connection.
On affected buses, the evaporator is installed behind the driver's seat, and the ground cable was loose or improperly installed during manufacturing. A loose ground connection creates resistance. That resistance turns electrical current into heat at the cable connection, so the cable can overheat instead of carrying current cleanly.
The warning sign is an air conditioner that does not work or cuts in and out. Drivers or fleet staff should report that symptom when arranging the recall repair.
Who's affected?
Includes both Saf-T-Liner C2 and Saf-T-Liner C2 Jouley buses across the 2024 and 2025 model years, with wiring tied to the A/C evaporator.
| 2025 Thomas Built Buses Saf-T-Liner C2 Jouley | wiring |
|---|---|
| 2025 Thomas Built Buses Saf-T-Liner C2 | wiring |
| 2024 Thomas Built Buses Saf-T-Liner C2 Jouley | wiring |
| 2024 Thomas Built Buses Saf-T-Liner C2 | wiring |
| Units affected | 629 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
The safety risk is fire from an overheated ground cable. If the air conditioner stops working or works intermittently, treat that as a warning sign and schedule the dealer inspection and repair. Repair is free at any franchised Thomas Built Buses dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Thomas Built Buses Saf-T-Liner C2 Jouley or Saf-T-Liner C2 is included in this recall.
- Contact a franchised Thomas Built Buses dealer to schedule the free ground-cable inspection and repair for the air-conditioning electrical connection that can overheat.
- Bring the owner notice if you have it. If not, reference recall number 24V569 when you call.
- Ask the dealer whether the bus should stay out of service until the inspection is complete.
- Call Thomas Built Buses customer service at 800-745-8000 with questions and reference DTNA recall F1008.
What happens at the repair
At the dealer, a Thomas Built Buses technician inspects the air conditioning system ground cable connection and repairs the connection if it was installed incorrectly. The inspection and repair are free under recall 24V569, with parts and labor covered. If you already paid for a related ground cable repair, the owner letter directs you to seek reimbursement through an authorized dealer. Bring repair paperwork so the service desk can match the prior work to this campaign.
| Reimbursement | Reimbursement available |
|---|
Timeline
| August 1, 2024 | NHTSA published the recall |
|---|---|
| August 20, 2024 | Dealer notification began |
| August 20, 2024 | Dealer notification ended |
| September 11, 2024 | Owner notification mailed |
| September 29, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 29, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V569?
Recall 24V569 covers 629 2024-2025 Thomas Built Buses Saf-T-Liner C2 and Saf-T-Liner C2 Jouley school buses with an air-conditioning ground cable connection that can overheat. Dealers will inspect and repair the ground cable connection for free.
What should I do if my 2024-2025 Thomas Built Buses Saf-T-Liner C2 or Saf-T-Liner C2 Jouley is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V569. If it is, contact a franchised Thomas Built Buses dealer to schedule the ground cable inspection and repair. Owner letters were mailed September 11, 2024. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Thomas Built Buses dealers will inspect and repair the air-conditioning ground cable connection free of charge.
What is the safety risk?
The safety risk is fire. An improperly installed air-conditioning ground cable can overheat, which increases the risk of a fire. If your VIN is included, arrange the free dealer inspection and repair before returning the bus to regular service.
Who can I contact about Thomas Built Buses recall 24V569?
Contact a franchised Thomas Built Buses dealer to schedule the free inspection and repair. You can also call DTNA customer service at 800-745-8000 and reference DTNA recall number F1008 when asking about recall 24V569.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V569000 |
|---|---|
| Thomas Built Buses customer service | 800-745-8000 |
| NHTSA recall # | 24V569 |
| NHTSA recall # (full) | 24V569000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →