Recall 24V567 covers 242 2024-2025 Mack Anthem (An), Granite (Gr), Pinnacle (Pi/Pn), and Pioneer Pr (4) trucks with improperly tightened seat and seat belt fasteners. Repair is free at any franchised Mack dealer.
Mack is recalling 242 2024-2025 Anthem (An), Granite (Gr), Pinnacle (Pi/Pn), and Pioneer Pr (4) trucks under recall 24V567 because RollTek driver's seat assemblies can have an improperly tightened seat pedestal and seat belt attachment. In a crash, that hardware can fail to restrain the driver as intended, increasing injury risk; Mack dealers will complete the recall repair free of charge.
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What's wrong?
The RollTek driver's seat assembly in these 2024-2025 Mack Anthem (An), Granite (Gr), Pinnacle (Pi/Pn), and Pioneer Pr (4) trucks is the driver's seat structure with integrated critical fasteners. Its pedestal anchors the seat to the seat pan, and the seat belt attachment holds the belt hardware at the proper mounting point. Both depend on bolts tightened to the specified torque, which means the correct clamping force.
On affected trucks, Mack moved part of the RollTek seat installation process inside the factory without putting the needed tooling and work instructions at the new work stations. As a result, the seat pedestal bolts and seat belt attachment bolts were not tightened as required. A bolt that is under-torqued is installed, but it does not hold the seat structure and belt attachment with the strength the design requires.
There is no warning sign before failure. The driver is not expected to hear, see, or feel a clear symptom before the fasteners fail to perform as designed.
Who's affected?
Covers four Mack truck models across the 2024 and 2025 model years, with the driver's seat assembly and seat belt fasteners listed separately.
| 2024 Mack Pinnacle (Pi/Pn) | seat assembly |
|---|---|
| 2024 Mack Pinnacle (Pi/Pn) | seat belt |
| 2025 Mack Anthem (An) | seat assembly |
| 2025 Mack Anthem (An) | seat belt |
| 2025 Mack Pioneer Pr (4) | seat assembly |
| 2025 Mack Pioneer Pr (4) | seat belt |
| 2024 Mack Anthem (An) | seat assembly |
| 2024 Mack Anthem (An) | seat belt |
| 2025 Mack Granite (Gr) | seat assembly |
| 2025 Mack Granite (Gr) | seat belt |
| 2024 Mack Granite (Gr) | seat assembly |
| 2024 Mack Granite (Gr) | seat belt |
| Units affected | 242 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
An improperly tightened seat pedestal and seat belt attachment can keep the restraint system from holding the occupant as intended during a crash, increasing injury risk. There is no warning sign for this attachment problem, so schedule the repair soon. Repair is free at any franchised Mack dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Mack Anthem (An), Granite (Gr), Pioneer Pr (4), or Pinnacle (Pi/Pn) is included in this recall.
- Contact a franchised Mack dealer to schedule the free seat pedestal and seat belt bolt repair that tightens the driver's seat fasteners.
- Bring the recall notice if Mack mailed one. If not, reference recall number 24V567 when you call.
- Call Mack customer service at 1-800-866-1177 with questions and reference Mack recall SC0469.
- Keep the truck out of regular service until the repair is complete if you cannot get a prompt appointment.
What happens at the repair
At the dealer, a Mack technician replaces and tightens the seat pedestal bolts and the seat belt attachment bolts covered by the recall. The replacement work, parts, and labor are free of charge. Mack's standard reimbursement plan covers documented recall related expenses paid before the recall notice. If you already paid for work tied to the seat pedestal or seat belt attachment bolts, bring your repair paperwork and receipts to the service desk so the dealer can explain the claim process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 30, 2024 | NHTSA published the recall |
|---|---|
| August 6, 2024 | Dealer notification began |
| August 6, 2024 | Dealer notification ended |
| September 16, 2024 | Owner notification mailed |
| September 27, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V567?
Recall 24V567 covers 242 2024-2025 Mack Pinnacle (Pi/Pn), Anthem (An), Pioneer Pr (4), and Granite (Gr) trucks equipped with RollTek driver's seat assemblies. The defect involves improperly tightened seat pedestal and seat belt attachment fasteners. Mack dealers will replace and tighten the bolts for free.
What should I do if my 2024-2025 Mack Pinnacle (Pi/Pn), Anthem (An), Pioneer Pr (4), or Granite (Gr) is on this recall?
Check your VIN to confirm your specific truck is included in recall 24V567. If it is, contact a franchised Mack dealer to schedule the seat pedestal and seat belt attachment bolt repair. Reference Mack recall number SC0469 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Mack dealers will replace and tighten the affected seat pedestal and seat belt attachment bolts free of charge at any franchised Mack dealer.
What is the safety risk?
The safety risk is reduced occupant restraint in a crash. If the seat pedestal and seat belt attachment are not tightened correctly, the driver seat and belt attachment can fail to restrain the occupant as intended, increasing injury risk during a crash.
When were owners notified about recall 24V567?
Mack mailed owner notification letters on September 16, 2024. If you did not receive a letter, check your VIN to confirm whether your truck is included, then call a franchised Mack dealer or Mack customer service at 1-800-866-1177.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V567000 |
|---|---|
| Mack customer service | 1-800-866-1177 |
| NHTSA recall # | 24V567 |
| NHTSA recall # (full) | 24V567000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →