Recall 24V564 covers 186 2019-2023 Nova Bus Lfs and Lfs Artic buses for reduced driver visibility. Nova Bus will repair glazing free.
Nova Bus is recalling 186 2019-2023 Lfs buses and 2019-2020 Lfs Artic buses because the window glazing can reduce the driver's visibility. Reduced visibility while driving can raise crash risk, and Nova Bus dealers will complete the recall repair free of charge.
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What's wrong?
The driver shield glazing on 2019-2023 Nova Bus Lfs and Lfs Artic buses is the clear polycarbonate window panel around the driver area. It helps separate the driver from the passenger compartment while still allowing the driver to see through the glass area needed for safe operation. That visibility depends on glazing material that meets the proper federal marking and material standard.
On affected buses, Nova Bus says the driver shield used polycarbonate glazing rated AS-5, the wrong material for the area tied to driving visibility. Because the material and marking were incorrect, the glazing can reduce what the driver sees through that window area. The replacement part uses the proper material and carries the correct glazing marking.
There is no warning sign before the visibility issue is present. This is not a wear problem that announces itself with a new noise or a dashboard light; the issue is built into the installed glazing.
Who's affected?
Spans the Lfs and Lfs Artic across the 2019-2023 model years, centered on the driver shield glazing.
| 2022 Nova Bus Lfs | visibility component |
|---|---|
| 2023 Nova Bus Lfs | visibility component |
| 2019 Nova Bus Lfs | visibility component |
| 2019 Nova Bus Lfs Artic | visibility component |
| 2020 Nova Bus Lfs | visibility component |
| 2020 Nova Bus Lfs Artic | visibility component |
| 2021 Nova Bus Lfs | visibility component |
| Units affected | 186 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Reduced visibility while driving increases the risk of a crash because the driver shield glazing can interfere with the driver's view without advance warning. If your bus is included, schedule the inspection and repair soon and treat any visibility problem as a reason to stop the trip and contact service. Repair is free at any franchised Nova Bus dealer.
What should I do?
- Check your VIN to confirm your 2019-2023 Nova Bus Lfs or Lfs Artic bus is included in this recall.
- Contact a franchised Nova Bus dealer to schedule the free driver-shield glazing inspection and replacement that fixes reduced driver visibility.
- Bring the recall notice if Nova Bus mailed one. If not, reference recall number 24V564 when you call.
- Drive cautiously until the repair is complete. Take the bus out of service if driver visibility is reduced.
- Call Nova Bus customer service at 1-800-350-6682 with questions and reference Nova Bus recall CR5626.
What happens at the repair
At the dealer, a Nova Bus technician inspects the driver shield glazing and replaces the glazing if the inspection shows it affects the driver's visibility. The inspection and any replacement parts and labor are free under the recall. Nova Bus's general reimbursement plan covers eligible driver shield glazing repairs completed before the owner letter. If you already paid for this repair, contact Nova Bus customer service and ask what documentation is needed for a reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 26, 2024 | NHTSA published the recall |
|---|---|
| August 1, 2024 | Dealer notification began |
| August 1, 2024 | Dealer notification ended |
| September 24, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 24, 2024 | Interim owner notification (was planned for this date) |
| October 10, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V564?
Recall 24V564 covers 186 certain 2019-2023 Nova Bus Lfs and 2019-2020 Lfs Artic buses with driver shield glazing that reduces driver visibility. Nova Bus will inspect affected buses and replace the driver shield glazing as necessary for free.
What should I do if my 2019-2023 Nova Bus Lfs or Lfs Artic is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V564. If it is, contact a franchised Nova Bus service location or Nova Bus customer service at 1-800-350-6682 to arrange inspection and any needed driver shield glazing replacement.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Nova Bus says it will inspect the vehicles and replace the driver shield glazing as necessary free of charge.
What is the safety risk?
Reduced driver visibility can increase the risk of a crash. The issue involves glazing used on the glass windows, so affected buses need inspection and any required driver shield glazing replacement through Nova Bus.
When were owners notified about recall 24V564?
Nova Bus mailed owner notification letters on October 10, 2024. If you operate or own one of these buses and did not receive a letter, check your VIN and reference Nova Bus recall number CR5626 when contacting customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V564000 |
|---|---|
| Nova Bus customer service | 1-800-350-6682 |
| NHTSA recall # | 24V564 |
| NHTSA recall # (full) | 24V564000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →