Recall 24V547 covers 78 2021-2024 Motiv E-450 BEV Chassis vehicles with CAN wires that can rub frame rail, causing drive-power loss. Free Motiv field repair.
Motiv is recalling 78 2021-2024 E-450 BEV Chassis vehicles under recall 24V547 because Controller Area Network signal wires can contact the frame rail and become damaged. Damaged CAN wiring can cause loss of drive power, increasing crash risk, and Motiv dealers will complete the free repair.
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What's wrong?
The Loopback DCFC Signal Connector on 2021-2024 Motiv E-450 BEV Chassis vehicles is part of the wiring that helps the electric powertrain communicate. DCFC means Direct Current Fast Charge, and the loopback wires carry Controller Area Network signals, the messages that let the traction motor controller and related systems stay in sync. When those messages move cleanly, the powertrain keeps propulsion available.
On affected vehicles, the connector harness was not retained correctly. That lets the loopback wires contact the frame rail as the vehicle is driven. Over time, the wire insulation wears against the metal rail and the wire can short. When that happens, the CAN messages are interrupted and the motor loses drive power.
There is no warning sign before failure. The operator does not receive an advance alert before the communication loss and propulsion loss occur.
Who's affected?
Covers the 2021-2024 E-450 BEV Chassis across two component areas: electric propulsion system and wiring.
| 2024 Motiv E-450 BEV Chassis | electric propulsion system |
|---|---|
| 2024 Motiv E-450 BEV Chassis | wiring |
| 2023 Motiv E-450 BEV Chassis | electric propulsion system |
| 2023 Motiv E-450 BEV Chassis | wiring |
| 2022 Motiv E-450 BEV Chassis | electric propulsion system |
| 2022 Motiv E-450 BEV Chassis | wiring |
| 2021 Motiv E-450 BEV Chassis | electric propulsion system |
| 2021 Motiv E-450 BEV Chassis | wiring |
| Units affected | 78 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and chassis model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Loss of drive power increases the risk of a crash because the vehicle can stop responding to accelerator input in traffic. There is no warning sign before this failure, so schedule the repair soon and ask Motiv how to handle the vehicle if it loses power. Repair is free at any franchised Motiv dealer.
What should I do?
- Check your VIN to confirm your 2021-2024 Motiv E-450 BEV Chassis is included in this recall.
- Contact Motiv customer service at 1-650-458-4804 to schedule the free inspection and CAN-wiring repair that prevents damaged signal wires from causing loss of drive power.
- Schedule service with Motiv field support technicians for the wiring inspection, loose-wire repair, and CAN-wire replacement if damage is found.
- Bring the recall notice if you received one, or reference recall number 24V547 when you call.
- Drive cautiously until the repair is complete, and stop in a safe place if the vehicle loses drive power.
What happens at the repair
At the repair visit, a Motiv field support technician inspects the Controller Area Network signal wiring for loose routing or damage near the frame rail. The technician repairs loose wiring and replaces damaged CAN wiring, free under the recall. Parts and labor are covered. Any related out-of-pocket repair before the recall notice would have been handled through warranty, so Motiv is not running a separate reimbursement program. Ask Motiv customer service how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| July 22, 2024 | NHTSA published the recall |
|---|---|
| August 16, 2024 | Dealer notification began |
| August 16, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 16, 2024 | Interim owner notification (was planned for this date) |
| September 5, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V547?
Recall 24V547 covers 78 2021-2024 Motiv E-450 BEV Chassis vehicles with a Motiv Gen 5 EPIC powertrain. CAN signal wires can contact the frame rail, become damaged, and cause loss of drive power, increasing crash risk.
What should I do if my 2021-2024 Motiv E-450 BEV Chassis is on this recall?
Check your VIN to confirm your specific chassis is included in recall 24V547. If it is, contact Motiv customer service or your service contact to arrange inspection and repair of the CAN wiring. Motiv field support technicians perform the repair for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. Motiv field support technicians will inspect the wiring, secure loose wiring, and replace damaged CAN wiring for free under recall 24V547.
Is it safe to drive my Motiv E-450 BEV Chassis before the repair?
This recall does not carry a do-not-drive order, but the defect can cause loss of drive power and increase crash risk. Confirm your VIN, then ask Motiv how to handle the vehicle until the wiring inspection and repair are complete.
When were owners notified about recall 24V547?
Motiv mailed owner notification letters on September 5, 2024. If you bought the vehicle used or never received a letter, the VIN check is still the right first step because the VIN decides whether your specific chassis is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V547000 |
|---|---|
| Motiv customer service | 1-650-458-4804 |
| NHTSA recall # | 24V547 |
| NHTSA recall # (full) | 24V547000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →