Recall 24V546 affects 200 2019-2024 Motiv F-53 BEV Chassis, F-59 BEV Chassis, and E-450 BEV Chassis vehicles for HV battery shutdown. Free OTA update once released.
Motiv is recalling 200 2019-2024 F-53 BEV Chassis, F-59 BEV Chassis, and E-450 BEV Chassis vehicles with Gen 5 EPIC powertrains because vehicle control software can shut down the high-voltage batteries after misclassifying an isolation loss. That shutdown can cut power steering, brake power assist, and drive power, increasing crash risk; the Motiv dealer repair will be free once available.
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What's wrong?
The vehicle control software on these 2019-2024 Motiv F-53 BEV Chassis, F-59 BEV Chassis, and E-450 BEV Chassis vehicles manages the electric powertrain. Its job is to watch the high-voltage battery system, confirm that it remains isolated from the vehicle chassis, and decide when the system must shut down to protect the vehicle.
On affected vehicles, a coding error can classify a temporary loss of isolation as a more severe fault. Instead of waiting until the vehicle is shifted into Park, the software shuts down the high-voltage batteries while the vehicle is still moving. That shutdown cuts power to the propulsion system and can leave the driver without propulsion.
There is no warning sign before failure. The operator does not receive an advance alert before the high-voltage batteries shut down.
Who's affected?
Spans F-53 BEV Chassis, F-59 BEV Chassis, and E-450 BEV Chassis models across the 2019-2024 model years, all tied to the same electric propulsion system software.
| 2020 Motiv F-53 BEV Chassis | electric propulsion system |
|---|---|
| 2019 Motiv F-53 BEV Chassis | electric propulsion system |
| 2019 Motiv F-59 BEV Chassis | electric propulsion system |
| 2020 Motiv F-59 BEV Chassis | electric propulsion system |
| 2024 Motiv E-450 BEV Chassis | electric propulsion system |
| 2023 Motiv F-59 BEV Chassis | electric propulsion system |
| 2023 Motiv E-450 BEV Chassis | electric propulsion system |
| 2022 Motiv F-59 BEV Chassis | electric propulsion system |
| 2022 Motiv E-450 BEV Chassis | electric propulsion system |
| 2021 Motiv F-59 BEV Chassis | electric propulsion system |
| 2021 Motiv E-450 BEV Chassis | electric propulsion system |
| Units affected | 200 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An HV battery shutdown can take away power steering, brake power assist, and drive power, increasing crash risk. There is no warning sign before this happens, so treat any sudden loss of assist or drive power as a reason to pull over safely and contact Motiv. Repair will be free at any franchised Motiv dealer once available.
What should I do?
- Check your VIN to confirm your 2019-2024 Motiv F-53 BEV Chassis, F-59 BEV Chassis, or E-450 BEV Chassis is included in this recall.
- Wait for Motiv's repair instructions before expecting the free OTA software update; the update is still under development.
- Contact Motiv customer service at 1-650-458-4804 with questions and reference recall number 24V546 when you call.
- Drive cautiously until the update is complete. Leave extra following distance because the software fault can shut down HV batteries and reduce steering assist, brake assist, and drive power.
What happens at the repair
Motiv is still developing the OTA software update for this recall, so the final repair is not open for scheduling yet. Once available, Motiv will provide the software update free of charge to correct how the vehicle control software responds to isolation loss between the chassis and high voltage system. Parts and labor are covered under the recall if dealer or service support is needed. Motiv has a general reimbursement plan on file. If you already paid for a related software repair, keep the repair documents and ask Motiv customer service how that plan applies to your claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 22, 2024 | NHTSA published the recall |
|---|---|
| August 30, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 30, 2024 | Interim owner notification (was planned for this date) |
| September 5, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V546?
Recall 24V546 covers 200 2019-2024 Motiv F-53 BEV Chassis, F-59 BEV Chassis, and E-450 BEV Chassis vehicles with Gen 5 EPIC powertrains. The vehicle control software can misclassify electrical isolation loss and shut down the high-voltage batteries. Motiv will release a free OTA software update.
What should I do if my 2019-2024 Motiv F-53 BEV Chassis, F-59 BEV Chassis, or E-450 BEV Chassis is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V546. If it is, contact Motiv customer service at 1-650-458-4804 and ask how to receive the free OTA software update. Keep the recall number handy when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Motiv will provide the OTA software update free of charge. Parts and labor are covered for the recall remedy tied to campaign 24V546.
What is the safety risk?
The safety risk is a shutdown of the high-voltage batteries. If that happens, the vehicle can lose power steering, brake power assist, and drive power, increasing crash risk. The free OTA software update is the remedy for affected vehicles.
When were owners notified about recall 24V546?
Motiv mailed owner notification letters on September 5, 2024. If you bought the vehicle used or never received the letter, check your VIN to confirm whether your specific chassis is included, then contact Motiv customer service for recall instructions.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V546000 |
|---|---|
| Motiv customer service | 1-650-458-4804 |
| NHTSA recall # | 24V546 |
| NHTSA recall # (full) | 24V546000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →