Recall 24V538 covers 2019-2021 Chrysler Pacifica Plug-In Hybrid minivans for battery-fire risk. Park outside and do not charge. Free repair at franchised Chrysler dealers.
A vehicle fire increases the risk of injury. There is no warning sign before the problem, so stop charging the vehicle and park it outside, away from structures, until the recall repair is complete. Schedule the dealer repair soon. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 3,606 2019-2021 Pacifica Plug-In Hybrid vehicles because the battery pack can cause a fire while parked, even with the ignition off. Owners should park outside and away from structures until the free dealer repair is complete; a vehicle fire increases the risk of injury.
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What's wrong?
The high voltage battery pack in a 2019-2021 Chrysler Pacifica Plug-In Hybrid stores the electricity that helps move the van in electric drive and supports the hybrid propulsion system. Inside the pack, individual battery cells are connected through tabs that carry electrical current. The battery control software watches pack conditions for signs of trouble.
On affected vans, a cell inside the pack was built with a folded or torn anode tab. Chrysler also identified another factor that has not been pinned down. Together, those conditions can create an internal short inside the battery pack. Heat then builds where it does not belong, and the pack can start a vehicle fire even when the van is parked with the ignition off.
There is no warning sign before failure. You should not count on a warning light, smell, sound, or change in how the van drives before the battery pack problem becomes dangerous.
Who's affected?
Three model years are tied to the same hybrid battery pack assembly under the hybrid propulsion system.
| 2021 Chrysler Pacifica Plug-In Hybrid | Hybrid propulsion system |
|---|---|
| 2020 Chrysler Pacifica Plug-In Hybrid | Hybrid propulsion system |
| 2019 Chrysler Pacifica Plug-In Hybrid | Hybrid propulsion system |
| Units affected | 3,606 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
A vehicle fire increases the risk of injury. There is no warning sign before the problem, so stop charging the vehicle and park it outside, away from structures, until the recall repair is complete. Schedule the dealer repair soon. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2019-2021 Chrysler Pacifica Plug-In Hybrid is included in this recall.
- Contact your nearest franchised Chrysler dealer to schedule the free battery-fire repair: BPCM software update, battery inspection, and battery pack replacement if needed.
- Stop charging the vehicle and keep it unplugged until the recall repair is complete.
- Park outside and away from structures until the battery-pack repair is complete.
- Bring the owner letter if you have it, and reference recall number 24V538 (Chrysler recall 72B) when you call.
What happens at the repair
At the dealer, a Chrysler technician updates the high voltage battery pack control module software. The technician also inspects the battery pack assembly and replaces it if the inspection finds replacement is needed. The recall repair is free, including parts and labor. Until the repair is complete, do not charge the vehicle, and park outside and away from structures. If you already paid for the same battery pack condition, FCA US asks customers to send the original receipt or other proof of payment so the expense can be confirmed under its reimbursement process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 18, 2024 | NHTSA published the recall |
|---|---|
| September 6, 2024 | Dealer notification began |
| September 6, 2024 | Dealer notification ended |
| September 6, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 6, 2024 | Interim owner notification (was planned for this date) |
| March 6, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V538?
Recall 24V538 covers 3,606 2019-2021 Chrysler Pacifica Plug-In Hybrid minivans with a high-voltage battery pack defect that can cause a vehicle fire while parked, even with the ignition off. Chrysler dealers will update the battery pack control module software and inspect or replace the battery pack assembly for free.
What should I do if my 2019-2021 Chrysler Pacifica Plug-In Hybrid is on this recall?
Check your VIN to confirm your specific minivan is included in recall 24V538. If it is, stop charging it, park outside and away from structures, and contact a franchised Chrysler dealer to schedule the free battery pack software update and inspection. Reference Chrysler recall number 72B when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Chrysler says the software update, battery pack inspection, and any needed battery pack assembly replacement are free at a franchised Chrysler dealer.
Is the Chrysler Pacifica Plug-In Hybrid safe to park or charge before the repair?
Do not charge the vehicle before the repair is complete. Chrysler also instructs owners to park outside and away from structures because the battery pack can cause a fire while parked, even when the ignition is off.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V538000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 24V538 |
| NHTSA recall # (full) | 24V538000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →