Recall 24V536 covers 2017-2018 Chrysler Pacifica Plug-In Hybrid vehicles for battery fire risk. Park outside, do not charge. Free repair at Chrysler dealers.
A vehicle fire increases the risk of injury. There is no warning sign before the fire risk, so do not charge the Pacifica Plug-In Hybrid. Park outside and away from structures until the dealer completes the repair. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 15,910 2017-2018 Pacifica Plug-In Hybrid vehicles that received the earlier 22V-077 software remedy because the battery pack can start a vehicle fire while parked, even with the ignition off. Owners should park outside and away from structures until the free dealer repair is complete, because a vehicle fire increases the risk of injury.
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What's wrong?
The hybrid battery pack assembly in the 2017-2018 Chrysler Pacifica Plug-In Hybrid is the high-voltage battery that stores electrical energy for the plug-in hybrid system. It supplies power for electric driving and works with the gas engine, charging system, and battery control software to manage propulsion and battery operation.
On affected vans, the problem is inside the battery pack. Chrysler identified a folded or torn anode tab in a cell, which can create lithium by-product over time. With another factor that Chrysler has not identified, that condition can create an internal short inside the pack. The result is a fire risk, including when the vehicle is parked and the ignition is off.
There is no warning sign before failure. Owners should not expect a light, noise, smell, or driveability change before the battery pack fails.
Who's affected?
Both listed model years share the same hybrid propulsion system component, the hybrid battery pack assembly.
| 2018 Chrysler Pacifica Plug-In Hybrid | Hybrid propulsion system |
|---|---|
| 2017 Chrysler Pacifica Plug-In Hybrid | Hybrid propulsion system |
| Units affected | 15,910 |
| Field incidents | NHTSA has logged 7 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
A vehicle fire increases the risk of injury. There is no warning sign before the fire risk, so do not charge the Pacifica Plug-In Hybrid. Park outside and away from structures until the dealer completes the repair. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2017-2018 Chrysler Pacifica Plug-In Hybrid is included in this recall.
- Park outside and away from structures until the repair is complete.
- Stop charging the vehicle until a franchised Chrysler dealer completes the repair.
- Contact a franchised Chrysler dealer to schedule the free BPCM software update and battery pack inspection, with replacement if needed, to address the fire risk when parked.
- Bring the recall notice if Chrysler mailed one. If not, reference recall number 24V536 when you call.
What happens at the repair
At the dealer, a Chrysler technician updates the high voltage battery pack control module software, then inspects the battery pack assembly and replaces it if needed. The recall repair is free, including parts and labor. Until the repair is complete, follow the recall guidance: do not charge the vehicle, and park outside and away from structures. If you already paid for a repair tied to this battery pack fire issue, FCA US asks owners to send the original receipt or other proof of payment for reimbursement review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 18, 2024 | NHTSA published the recall |
|---|---|
| September 6, 2024 | Dealer notification began |
| September 6, 2024 | Dealer notification ended |
| September 6, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| September 6, 2024 | Interim owner notification (was planned for this date) |
| December 12, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V536?
Recall 24V536 covers 15,910 2017-2018 Chrysler Pacifica Plug-In Hybrid vehicles previously repaired under recall 22V-077. The high-voltage battery pack can cause a vehicle fire while parked, even with the ignition off. Chrysler dealers will install new battery control software and inspect or replace the battery pack for free.
What should I do if my 2017-2018 Chrysler Pacifica Plug-In Hybrid is on this recall?
Check your VIN to confirm your specific van is included in recall 24V536. If it is, do not charge it, park outside and away from structures, and contact a franchised Chrysler dealer for the free battery software update and battery pack inspection.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Chrysler says dealers will perform the high-voltage battery software update, battery pack inspection, and needed battery pack replacement free of charge.
Is it safe to charge or park my Pacifica Plug-In Hybrid near my home?
No. For recall 24V536, Chrysler told owners not to charge the vehicle and to park outside and away from structures until the repair is complete. The risk is a vehicle fire while parked, which increases the risk of injury.
What if my Pacifica Plug-In Hybrid was already repaired under recall 22V-077?
It still needs this new recall repair if your VIN is included. Chrysler says vehicles previously repaired under recall 22V-077 need the new 24V536 remedy, including the battery pack control module software update and battery pack inspection.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V536000 |
|---|---|
| Chrysler customer service | 1-800-853-1403 |
| NHTSA recall # | 24V536 |
| NHTSA recall # (full) | 24V536000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →