Recall 24V524 affects 10 2024 Volvo Bus 9700 buses for loose steering-link castellated nuts. Repair is free at any franchised Volvo Bus dealer.
Volvo Bus is recalling 10 2024 9700 vehicles because the castellated nuts securing the steering gear link rod to the steering arm or pitman arm were not tightened properly. If the link rod loosens, the driver can lose steering control, increasing crash risk, and Volvo Bus dealers will complete the repair free of charge.
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What's wrong?
The steering gear link rod on the 2024 Volvo Bus 9700 is part of the steering linkage. It helps carry steering input from the steering gear through the steering arm and pitman arm, which are the levers that move the front steering components. Castellated nuts, which are notched retaining nuts, hold those connection points tight.
On affected buses, those nuts were not tightened to the required torque during manufacturing. The part itself is not described as defective. The problem is installation: a nut that is not tight enough can loosen at the steering arm, the pitman arm, or both. If that connection loosens, the steering linkage loses the tight mechanical fit it needs to respond cleanly.
The warning sign listed for this recall is excessive play in the steering system. That means the steering wheel feels looser than normal before the vehicle responds.
Who's affected?
| 2024 Volvo Bus 9700 | steering system |
|---|---|
| Units affected | 10 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2024 Volvo Bus 9700 bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A loose steering gear link rod can lead to loss of steering control and increase the risk of a crash. Excessive play in the steering wheel is the warning sign to treat seriously. If the steering feels loose or imprecise, stop using the bus for service duty and call the dealer. Repair is free at any franchised Volvo Bus dealer.
What should I do?
- Check your VIN to confirm your 2024 Volvo Bus 9700 is included in this recall.
- Contact a franchised Volvo Bus dealer to schedule the free castellated-nut tightening that secures the steering gear link rod.
- Bring the owner notice if you have it, and reference recall number 24V524 when you call.
- Call Volvo Bus customer service at 1-866-870-2046 with questions about the repair or scheduling.
- Limit use until the repair is complete, since a loose steering gear link rod can cause loss of steering control.
What happens at the repair
At the dealer, a Volvo Bus technician tightens the castellated nuts that secure the steering gear link rod to the steering arm and pitman arm. The recall repair is free, and parts and labor are covered. If you already paid to inspect and correct this defect before the safety recall launched, Volvo Bus says reimbursement follows Prevost's reimbursement plan. Bring prior repair paperwork and payment documentation to the service desk, or contact Volvo Bus customer service about the claim process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 9, 2024 | NHTSA published the recall |
|---|---|
| July 18, 2024 | Owner notification mailed |
| August 28, 2024 | Dealer notification began |
| August 28, 2024 | Dealer notification ended |
| August 28, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V524?
Recall 24V524 covers 10 2024 Volvo Bus 9700 vehicles with steering gear link rod castellated nuts that were not tightened properly. The nuts can loosen, causing loss of steering control and crash risk. Prevost will tighten the nuts for free.
What should I do if my 2024 Volvo Bus 9700 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V524. If it is, contact Volvo Bus customer service at 1-866-870-2046 and ask where Prevost will perform the steering link rod nut repair. Reference Volvo Bus recall number SR24-84 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and the remedy for recall 24V524 is free. Prevost will tighten the castellated nuts securing the steering gear link rod to the steering arm or pitman arm.
What is the safety risk?
The safety risk in recall 24V524 is loss of steering control. If the steering gear link rod loosens because the castellated nuts were not tightened properly, the driver can lose steering control, raising crash risk.
When were owners notified about recall 24V524?
Volvo Bus mailed owner notification letters on July 18, 2024. If you own a 2024 Volvo Bus 9700 and never received a letter, check your VIN and contact Volvo Bus customer service at 1-866-870-2046 with recall number SR24-84.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V524000 |
|---|---|
| Volvo Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 24V524 |
| NHTSA recall # (full) | 24V524000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →