Recall 24V523 affects 2,653 2005-2024 Prevost buses with wheelchair lift bridging devices that are too steep. Repair is free at any franchised Prevost dealer.
Prevost is recalling 2,653 2005-2024 X3-45, H3-45, H3-41, X3-45 Commuter, and H3-45 Vip buses equipped with wheelchair lifts because the platform bridging device can be too steep. That slope can make a wheelchair unstable and increase injury risk for lift occupants; Prevost dealers will complete the recall repair free of charge.
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What's wrong?
The wheelchair lift on these Prevost buses raises and lowers a passenger using a wheelchair between the ground and the bus floor. The bridging device is the short transition surface at the platform edge. It helps the wheelchair move from the lift platform onto the bus floor without a sharp step or angle.
On affected buses, Prevost found that the bridging device angle is too steep. The issue comes from a Prevost design error, not a broken part that wears out with use. When the transition is steeper than the safety standard allows, the wheelchair can become unstable while crossing between the platform and the bus.
There is no warning sign before failure. An owner or operator is not likely to see a dashboard light, noise, or lift movement problem that identifies this condition before someone uses the lift.
Who's affected?
Spans five Prevost coach models across 2005-2024, all tied to the same wheelchair lift/ramp component.
| 2020 Prevost X3-45 | Wheelchair lift/ramp |
|---|---|
| 2009 Prevost X3-45 | Wheelchair lift/ramp |
| 2009 Prevost H3-45 | Wheelchair lift/ramp |
| 2011 Prevost X3-45 | Wheelchair lift/ramp |
| 2010 Prevost X3-45 | Wheelchair lift/ramp |
| 2010 Prevost H3-45 | Wheelchair lift/ramp |
| 2011 Prevost H3-45 | Wheelchair lift/ramp |
| 2012 Prevost H3-45 | Wheelchair lift/ramp |
| 2013 Prevost H3-45 | Wheelchair lift/ramp |
| 2014 Prevost H3-41 | Wheelchair lift/ramp |
| 2014 Prevost H3-45 | Wheelchair lift/ramp |
| 2015 Prevost H3-45 | Wheelchair lift/ramp |
| 2016 Prevost H3-45 | Wheelchair lift/ramp |
| 2017 Prevost H3-45 | Wheelchair lift/ramp |
| 2018 Prevost H3-41 | Wheelchair lift/ramp |
| 2018 Prevost H3-45 | Wheelchair lift/ramp |
| 2019 Prevost H3-45 | Wheelchair lift/ramp |
| 2020 Prevost H3-45 | Wheelchair lift/ramp |
| 2022 Prevost H3-45 | Wheelchair lift/ramp |
| 2021 Prevost X3-45 | Wheelchair lift/ramp |
| 2022 Prevost X3-45 | Wheelchair lift/ramp |
| 2021 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2022 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2023 Prevost H3-45 | Wheelchair lift/ramp |
| 2023 Prevost X3-45 | Wheelchair lift/ramp |
| 2023 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2017 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2024 Prevost H3-45 | Wheelchair lift/ramp |
| 2024 Prevost X3-45 | Wheelchair lift/ramp |
| 2005 Prevost H3-45 | Wheelchair lift/ramp |
| 2006 Prevost H3-45 | Wheelchair lift/ramp |
| 2007 Prevost X3-45 | Wheelchair lift/ramp |
| 2006 Prevost H3-41 | Wheelchair lift/ramp |
| 2007 Prevost H3-45 | Wheelchair lift/ramp |
| 2007 Prevost H3-41 | Wheelchair lift/ramp |
| 2006 Prevost X3-45 | Wheelchair lift/ramp |
| 2005 Prevost X3-45 | Wheelchair lift/ramp |
| 2008 Prevost H3-45 | Wheelchair lift/ramp |
| 2008 Prevost X3-45 | Wheelchair lift/ramp |
| 2012 Prevost X3-45 | Wheelchair lift/ramp |
| 2013 Prevost X3-45 | Wheelchair lift/ramp |
| 2014 Prevost X3-45 | Wheelchair lift/ramp |
| 2015 Prevost X3-45 | Wheelchair lift/ramp |
| 2016 Prevost X3-45 | Wheelchair lift/ramp |
| 2017 Prevost X3-45 | Wheelchair lift/ramp |
| 2018 Prevost X3-45 | Wheelchair lift/ramp |
| 2019 Prevost H3-45 Vip | Wheelchair lift/ramp |
| 2019 Prevost X3-45 | Wheelchair lift/ramp |
| 2019 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| 2018 Prevost X3-45 Commuter | Wheelchair lift/ramp |
| Units affected | 2,653 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unstable wheelchair on the lift increases the risk of injury to lift occupants. There is no warning sign before this issue, so treat any unusual wheelchair movement on the lift as a reason to stop using the lift and call a Prevost dealer. Repair is free at any franchised Prevost dealer.
What should I do?
- Check your VIN to confirm your 2005-2024 Prevost X3-45, H3-45, H3-41, X3-45 Commuter, or H3-45 Vip bus is included in this recall.
- Contact a franchised Prevost dealer to schedule the free wheelchair lift bridging-device replacement that corrects the steep platform condition tied to wheelchair instability.
- Reference recall number 24V523 when you call, and ask whether Prevost needs the owner letter at the appointment.
- Limit wheelchair lift use until the repair is complete, especially when a lift occupant is boarding or exiting.
- Call Prevost customer service at 1-866-870-2046 with questions about scheduling or recall coverage.
What happens at the repair
At the dealer, a Prevost technician replaces the wheelchair lift bridging device on the affected bus. Parts and labor are covered, and the recall repair is free now. If you already paid to inspect or correct this defect before the safety recall launched, Prevost's reimbursement plan covers that prior work. Keep receipts and repair paperwork, then ask Prevost customer service or the dealer service desk what documentation the reimbursement claim requires.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 9, 2024 | NHTSA published the recall |
|---|---|
| February 3, 2025 | Dealer notification began |
| February 3, 2025 | Dealer notification ended |
| February 3, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 3, 2025 | Interim owner notification (was planned for this date) |
| April 25, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V523?
Recall 24V523 covers 2,653 2005-2024 Prevost buses equipped with a wheelchair lift. The wheelchair platform bridging device is too steep and can make a wheelchair unstable, increasing injury risk to lift occupants. Prevost will replace the bridging device for free.
What should I do if my 2005-2024 Prevost X3-45, H3-45, H3-41, X3-45 Commuter, or H3-45 Vip is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V523. If it is, contact a franchised Prevost dealer to schedule replacement of the wheelchair lift bridging device. Reference Prevost recall SR24-26 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Prevost will replace the wheelchair lift bridging device free of charge at a franchised Prevost dealer.
What is the safety risk?
The risk is instability for a wheelchair on the lift platform. If the bridging device is too steep, the wheelchair can become unstable and increase injury risk for the lift occupant. The free repair replaces the bridging device.
When were Prevost owner letters mailed?
Prevost mailed owner letters on April 25, 2025. If you bought the bus used or never received a notice, check your VIN and contact Prevost customer service at 1-866-870-2046 with recall number SR24-26.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V523000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 24V523 |
| NHTSA recall # (full) | 24V523000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →