Recall 24V521 covers 393 2024 Keystone Colorado, Hideout, Springdale, and Aspen Trail travel trailers for loose sidewalls. Repair is free at any franchised Keystone dealer.
Keystone is recalling 393 2024 Colorado, Hideout, Springdale, and Aspen Trail travel trailers because the metal sidewall can be incorrectly attached and come loose during transit. A detached sidewall can create a road hazard and increase the risk of injury or crash; Keystone dealers will complete the recall repair free of charge.
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What's wrong?
The sidewall metal on these 2024 Keystone Colorado, Hideout, Springdale, and Aspen Trail travel trailers is the exterior sheet metal attached to the trailer body. Its job is to cover and protect the wall structure while staying secured as the trailer moves, flexes, and sees road vibration.
On affected trailers, the sidewall metal was attached incorrectly. That attachment leaves the metal without the support it needs in the problem area, so road movement and airflow during transit can work the panel loose. Once it loosens, the sidewall metal can pull away from the trailer body while the trailer is being towed.
Owners can look for sidewall metal that appears wavy or loose. That visible movement or uneven surface is the warning sign that the sidewall attachment is not holding as intended.
Who's affected?
Covers four 2024 Keystone trailer lines, all tied to the same sidewall metal used in the body structure.
| 2024 Keystone Colorado | body structure |
|---|---|
| 2024 Keystone Hideout | body structure |
| 2024 Keystone Springdale | body structure |
| 2024 Keystone Aspen Trail | body structure |
| Units affected | 393 |
| Field incidents | NHTSA has logged 12 field incidents to date. |
A matching 2024 Keystone model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A loose sidewall can detach while the trailer is in transit, creating a road hazard and increasing the risk of injury or a crash. If the sidewall metal looks wavy or loose, stop towing and call a Keystone dealer before another trip. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2024 Keystone Colorado, Hideout, Springdale, or Aspen Trail trailer is included in this recall.
- Contact a franchised Keystone dealer to schedule the free sidewall support repair that secures the metal sidewall for transit.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 24V521 when you call.
- Tow cautiously until the repair is complete, and stop in a safe place if the sidewall shifts or separates during transit.
- Call Keystone customer service at 1-574-535-2100 with questions and reference Keystone recall 24-456.
What happens at the repair
At the dealer, a Keystone technician installs additional support for the metal sidewall so it stays properly secured during transit. Parts and labor are covered under the recall. Keystone has a manufacturer reimbursement plan on file for owners who already paid for this repair before the recall notice. If you have prior repair paperwork, contact Keystone customer service or ask the service desk how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 9, 2024 | NHTSA published the recall |
|---|---|
| August 15, 2024 | Owner notification mailed |
| August 30, 2024 | Dealer notification began |
| August 30, 2024 | Dealer notification ended |
| August 30, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 30, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V521?
Recall 24V521 covers 393 2024 Keystone Colorado, Hideout, Springdale, and Aspen Trail travel trailers with metal sidewalls that can be incorrectly attached and come loose during transit. A detached sidewall can create a road hazard and increase injury or crash risk.
What should I do if my 2024 Keystone Colorado, Hideout, Springdale, or Aspen Trail is on this recall?
Check your VIN to confirm your specific trailer is included in recall 24V521. If it is, contact a franchised Keystone dealer to schedule the added sidewall support installation. Reference recall number 24V521 and Keystone recall 24-456 when you call.
Is the recall repair free?
Yes. Keystone dealers will install additional support free of charge. Federal recall law requires the manufacturer to correct the safety defect at no cost, so parts and labor are covered at a franchised Keystone dealer.
Is it safe to tow my Keystone trailer before the repair?
The risk is tied to towing. The affected sidewall can loosen and detach during transit, creating a road hazard. If your VIN is included, ask the Keystone dealer how soon the added support can be installed and whether the trailer needs special handling before that appointment.
When were owners notified about recall 24V521?
Keystone mailed owner notification letters on August 15, 2024. If you bought the trailer used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call a franchised Keystone dealer if your trailer is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V521000 |
|---|---|
| Keystone customer service | 1-574-535-2100 |
| NHTSA recall # | 24V521 |
| NHTSA recall # (full) | 24V521000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Misc. Document (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →