Recall 24V514 affects 1,189 2023-2024 Gillig Low Floor buses for improperly tightened steering fasteners. Repair is free at any franchised Gillig dealer.
Gillig is recalling 1,189 2023-2024 Low Floor transit buses because improperly tightened steering spline shaft fasteners can let the shaft loosen. A loose steering shaft can cause a complete loss of steering control, which raises crash risk, and Gillig dealers will complete the free repair.
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What's wrong?
The steering spline shaft on 2023-2024 Gillig Low Floor transit buses is part of the mechanical link between the steering wheel and the steering gear. Its fasteners hold the shaft connection to the miter box, the gearbox section that transfers steering input through the system. That connection has to stay tight so the driver's steering input reaches the road wheels as designed.
On affected buses, the fasteners were not tightened to the correct torque during manufacturing. The parts themselves are not different or defective; the problem is the fastening process. If those fasteners loosen in service, the steering spline shaft connection no longer stays clamped as intended, leaving the steering system with a loose critical connection.
There is no warning sign before failure. The driver is not expected to get a dashboard light, sound, or other clear notice before the loose steering connection becomes a safety problem.
Who's affected?
Gillig lists the 2023 buses as manufactured from July 20, 2023, through April 25, 2024; the 2024 buses use the same steering shaft fastener.
| 2023 Gillig Low Floor | steering system |
|---|---|
| 2024 Gillig Low Floor | steering system |
| Units affected | 1,189 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A loose steering shaft can cause a complete loss of steering control, increasing the risk of a crash. There is no warning sign before failure. If your VIN is included, schedule the repair soon and keep drivers informed until the steering fasteners are tightened. Repair is free at any franchised Gillig dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Gillig Low Floor is included in this recall.
- Contact a franchised Gillig dealer to schedule the free fastener tightening that secures the steering spline shaft.
- Bring the owner letter if you have it. If not, reference recall number 24V514 when you call.
- Avoid passenger service if the steering feels loose or abnormal until Gillig gives direction.
What happens at the repair
At the dealer, a Gillig technician tightens the steering spline shaft fasteners covered by recall 24V514. Parts and labor are free under the recall. Gillig says repairs paid before the owner notice would have been addressed under Gillig's warranty, so there is no separate reimbursement program for this recall. If you have prior repair paperwork, ask the service desk how the warranty coverage applies.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| July 5, 2024 | NHTSA published the recall |
|---|---|
| August 13, 2024 | Owner notification mailed |
| August 15, 2024 | Dealer notification began |
| August 15, 2024 | Dealer notification ended |
| August 15, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 15, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V514?
Recall 24V514 covers 1,189 2023-2024 Gillig Low Floor transit buses with steering spline shaft fasteners that were improperly tightened. The loose shaft can cause complete loss of steering control and raise crash risk. Gillig will tighten the fasteners for free.
What should I do if my 2023-2024 Gillig Low Floor is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V514. If it is, contact Gillig service or an authorized Gillig repair location to schedule fastener tightening. Reference recall 24V514 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Gillig's remedy for recall 24V514 is free fastener tightening. Owners can contact Gillig customer service at 1-510-264-5073 for repair scheduling details.
What is the safety risk?
The safety risk is loss of steering control. If the steering spline shaft loosens, the driver can lose control of the bus, which raises crash risk. Gillig's free repair tightens the steering spline shaft fasteners to correct the defect.
When were owners notified about recall 24V514?
Gillig mailed owner notification letters on August 13, 2024. If you bought or operate a 2023-2024 Gillig Low Floor and never received a letter, check your VIN and contact Gillig service with recall 24V514.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V514000 |
|---|---|
| Gillig customer service | 1-510-264-5073 |
| NHTSA recall # | 24V514 |
| NHTSA recall # (full) | 24V514000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →