Recall 24V502 affects 62 2023-2024 Starcraft Bus Starlite buses with inaccessible emergency exit handles and labels. Repair is free at any franchised Starcraft Bus dealer.
Starcraft Bus is recalling 62 2023-2024 Starlite transit buses because emergency exit handles and labels are not easy to reach. In a crash or fire, hard-to-reach exit handles and labels can delay passenger evacuation and raise the risk of injury; Starcraft Bus dealers will correct the emergency-exit access issue free of charge.
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What's wrong?
The egress window on a 2023-2024 Starcraft Bus Starlite transit bus is an emergency exit built into the bus body. In normal service, passengers use the regular doors, but during an emergency, the window handle lets them release the window and get out. The label is part of the safety system because it tells passengers where the exit is and how to use it.
On affected buses, the emergency exit handle and its label are not easy to reach or use. The filing traces the problem to an engineering error. The affected window used a bottom handle, while the corrected window uses a side handle, which makes the release point easier to access in an emergency.
Owners and operators will not get a warning light, sound, or driving symptom from this defect. There is no warning sign before failure. The issue appears when passengers need the emergency exit and the handle or label slows the escape path.
Who's affected?
Covers the 2023 and 2024 Starlite with egress-window scope listed under both emergency exit and body structure components.
| 2024 Starcraft Bus Starlite | body or structural component |
|---|---|
| 2024 Starcraft Bus Starlite | body structure |
| 2023 Starcraft Bus Starlite | body or structural component |
| 2023 Starcraft Bus Starlite | body structure |
| Units affected | 62 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
In a crash or fire, the recalled egress window can keep passengers from exiting the vehicle, increasing the risk of injury. If your VIN is included, schedule the replacement soon and avoid delaying service on a passenger vehicle. Repair is free at any franchised Starcraft Bus dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Starcraft Bus Starlite is included in this recall.
- Contact a franchised Starcraft Bus dealer to schedule the free egress-window replacement that addresses inaccessible emergency exit handles and labels.
- Bring the recall notice if Starcraft Bus has sent one. If not, reference recall number 24V502 when you call.
- Keep emergency exit areas clear and avoid blocking window labels or handles until the repair is complete.
What happens at the repair
At the dealer, a Starcraft Bus technician replaces the egress window covered by recall 24V502. The replacement parts and labor are free under the recall. If you already paid for a repair within this defect, the vehicle still needs the recall inspection or repair so the dealer can confirm the correct parts and procedures were used. Send the service invoice to Starcraft Bus for refund review under the recall reimbursement process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| July 2, 2024 | NHTSA published the recall |
|---|---|
| July 2, 2024 | Owner notification mailed |
| August 12, 2024 | Dealer notification began |
| August 12, 2024 | Dealer notification ended |
| August 12, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V502?
Recall 24V502 covers 62 2023-2024 Starcraft Bus Starlite transit buses with emergency exit handles and labels that are not easily accessible. The issue can delay passenger exit in a crash or fire. Dealers will replace the egress window for free.
What should I do if my 2023-2024 Starcraft Bus Starlite is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V502. If it is included, contact a franchised Starcraft Bus dealer or Forest River customer service at 1-800-348-7440 to schedule the free egress window replacement. Reference Forest River recall 05-1807 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to perform the recall remedy at no cost, and Forest River says dealers will replace the egress window free of charge. Parts and labor are covered for included 2023-2024 Starcraft Bus Starlite buses.
What is the safety risk?
The risk is delayed passenger exit during a crash or fire. The emergency exit handles and labels are not easily accessible, which can prevent passengers from getting out quickly and increase injury risk. The free dealer repair replaces the egress window.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V502000 |
|---|---|
| Starcraft Bus customer service | 1-800-348-7440 |
| NHTSA recall # | 24V502 |
| NHTSA recall # (full) | 24V502000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →