Recall 24V489 affects 34 2024-2025 Coachmen Cross Trail motorhomes for a ladder receiver installed without its backer. Repair is free at any franchised Coachmen dealer.
Coachmen is recalling 34 2024-2025 Cross Trail motorhomes because the recall covers ladder receivers installed without the backer, which can let the ladder detach. A ladder that detaches while in use increases the risk of injury, and Coachmen dealers will inspect and repair the ladder receiver free of charge.
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What's wrong?
The ladder receiver on 2024-2025 Coachmen Cross Trail motorhomes is the mounting point that holds the exterior ladder to the body. A backer is the reinforcement behind that mounting point, giving the ladder receiver solid material to fasten into instead of relying only on the outer body panel.
On affected motorhomes, the ladder receiver was installed in the wrong location and without the backer. That manufacturing error leaves the ladder receiver without the support it needs when weight or movement is placed on the ladder. The receiver can pull loose, and the ladder can detach from the motorhome.
There is no warning sign before failure. The ladder and receiver can appear secure until the attachment lets go, so owners should treat the defect as a mounting problem even if nothing looks loose.
Who's affected?
Spans the 2024 and 2025 model years with the ladder receiver listed under both body structure and RV equipment.
| 2025 Coachmen Cross Trail | body structure |
|---|---|
| 2025 Coachmen Cross Trail | Recreational vehicle/trailer |
| 2024 Coachmen Cross Trail | body structure |
| 2024 Coachmen Cross Trail | Recreational vehicle/trailer |
| Units affected | 34 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
A ladder that detaches while in use increases the risk of injury. There is no warning sign before failure. If your VIN is included, avoid using the ladder until a dealer inspects it and relocates it if needed. Repair is free at any franchised Coachmen dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Coachmen Cross Trail is included in this recall.
- Contact a franchised Coachmen dealer to schedule the free ladder inspection and relocation repair for the incorrectly installed ladder receiver.
- Avoid using the ladder until the dealer inspects it and completes the repair.
- Bring the recall notice if Coachmen mailed one. If not, reference recall number 24V489 when you call.
What happens at the repair
At the dealer, a Coachmen technician inspects the ladder receiver and relocates the ladder if the installation needs correction. Parts and labor are covered under the recall. If you already paid for a repair within this defect scope, you still need the recall inspection or repair so the correct parts and procedure are confirmed. Coachmen offers reimbursement for eligible prior repairs within the recall scope. Send the service invoice to the Cross Trail Forest River warranty manager for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 28, 2024 | NHTSA published the recall |
|---|---|
| July 24, 2024 | Owner notification mailed |
| August 7, 2024 | Dealer notification began |
| August 7, 2024 | Dealer notification ended |
| August 7, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V489?
Recall 24V489 covers 34 2024-2025 Coachmen Cross Trail motorhomes with a ladder receiver that was installed without the required backer. The ladder can detach while someone is using it, increasing injury risk. Dealers will inspect and relocate the ladder as needed for free.
What should I do if my 2024-2025 Coachmen Cross Trail is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 24V489. If it is, contact an authorized Coachmen dealer to schedule the ladder inspection. Reference recall number 24V489 and Coachmen recall number 215-1800 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Coachmen dealers will inspect and relocate the ladder as needed free of charge. Parts and labor are covered for vehicles included in recall 24V489.
What is the safety risk?
The safety risk is injury from a ladder that detaches while in use. The recall does not say to stop driving the motorhome, but owners should avoid using the rear ladder until a dealer inspects it and completes any needed relocation.
When did Coachmen mail owner letters?
Coachmen mailed owner notification letters on July 24, 2024. If you bought the motorhome used or never received the letter, check your VIN and call an authorized Coachmen dealer with recall number 24V489.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V489000 |
|---|---|
| Coachmen customer service | 574-825-8409 |
| NHTSA recall # | 24V489 |
| NHTSA recall # (full) | 24V489000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →