Recall 24V488 covers 126 2024-2025 Coachmen Cross Trail motorhomes with missing ladder receiver backing. Repair is free at any franchised Coachmen dealer.
Coachmen is recalling 126 2024-2025 Cross Trail motorhomes because affected vehicles can have a missing backer on the ladder receiver, which can let the ladder detach. A ladder that comes loose while someone is using it increases the risk of injury, and Coachmen dealers will complete the repair free of charge.
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What's wrong?
The ladder receiver on 2024-2025 Coachmen Cross Trail motorhomes is the fixed mounting point that holds the exterior ladder to the body. A backer is support material behind that mounting point. It spreads the ladder load into the wall structure instead of leaving the outer body panel and fasteners to carry the force alone.
On affected Cross Trail motorhomes, that backer was not installed during manufacturing. Without the backer, the ladder receiver lacks the support it was designed to have and can pull loose from the motorhome body. The recall traces the defect to a manufacturing error, and manufacturing records define which motorhomes are included.
There is no warning sign before failure. Do not rely on noise, ladder movement, or a visible gap to tell whether the receiver has proper backing, because the missing support is hidden behind the mounting area.
Who's affected?
Spans the 2024 and 2025 Cross Trail RVs, with the ladder receiver tied to both body structure and RV equipment.
| 2024 Coachmen Cross Trail | body structure |
|---|---|
| 2025 Coachmen Cross Trail | body structure |
| 2025 Coachmen Cross Trail | Recreational vehicle/trailer |
| 2024 Coachmen Cross Trail | Recreational vehicle/trailer |
| Units affected | 126 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
A ladder that detaches while someone is using it creates a fall hazard and increases the risk of injury. There is no warning sign before the ladder fails, so avoid using the ladder until your VIN is checked and the dealer completes the inspection or replacement. Repair is free at any franchised Coachmen dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Coachmen Cross Trail is included in this recall.
- Contact a franchised Coachmen dealer to schedule the free ladder inspection and replacement that fixes the missing receiver backer.
- Avoid using the ladder until the dealer inspection and any needed replacement are complete.
- Bring the recall notice if Coachmen mailed one. If not, reference recall number 24V488 when you call.
What happens at the repair
At the dealer, a Coachmen technician inspects the ladder and ladder receiver area, then replaces the ladder as needed. The recall inspection and any needed replacement are free. If you've already paid for a repair within the scope of this defect, the vehicle still needs the recall inspection so the correct parts and procedure are confirmed. For reimbursement, send the service invoice to the Coachmen warranty manager at the address listed in the recall notice.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 28, 2024 | NHTSA published the recall |
|---|---|
| July 24, 2024 | Owner notification mailed |
| August 7, 2024 | Dealer notification began |
| August 7, 2024 | Dealer notification ended |
| August 7, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 7, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V488?
Recall 24V488 covers 126 2024-2025 Coachmen Cross Trail motorhomes with a missing backer on the ladder receiver. Without that backer, the ladder can detach while in use and increase injury risk. Dealers will inspect and replace the ladder as needed for free.
What should I do if my 2024-2025 Coachmen Cross Trail is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 24V488. If it is, contact a franchised Coachmen dealer to schedule the ladder inspection. Reference recall number 24V488 or Forest River recall number 215-1800 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 24V488, dealers will inspect the ladder and replace it as needed free of charge at a franchised Coachmen dealer.
What is the safety risk?
The risk is injury if the ladder detaches while someone is using it. Avoid using the ladder until your VIN is checked and a dealer has inspected the ladder receiver and completed any needed replacement.
What if I bought my Coachmen Cross Trail used?
The free recall repair still applies. Recall eligibility follows the VIN, not the first owner. Check your VIN to confirm whether your specific 2024-2025 Coachmen Cross Trail is included, then call a franchised Coachmen dealer with recall number 24V488.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V488000 |
|---|---|
| Coachmen customer service | 574-825-8409 |
| NHTSA recall # | 24V488 |
| NHTSA recall # (full) | 24V488000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →