Recall 24V483 affects 180 2021-2024 Altec Aerial Device Jems Hybrid vehicles for A/C hoses overheating near the exhaust manifold. Repair is free through Altec.
Altec is recalling 180 2021-2024 Aerial Device Jems Hybrid vehicles because A/C hoses have inadequate clearance from the engine exhaust manifold and can overheat. Overheated A/C hoses increase the risk of a fire, and Altec dealers will complete the free repair.
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What's wrong?
The JEMS A/C low pressure hose on 2021-2024 Altec Aerial Device Jems Hybrid vehicles is part of the air conditioning system. It carries refrigerant through the engine compartment so the A/C system can cycle and cool the cab or equipment area. The hose is not meant to sit close enough to the exhaust manifold for exhaust heat to overwhelm its heat protection.
On affected units, Altec routed the hose near the engine exhaust manifold on certain Ford gas chassis. The clearance is too tight for the installed heat protection, so exhaust heat can overheat the hose during use. Heat-damaged hose material can break down near the hot manifold, which is the condition Altec found after investigating an engine-compartment thermal event.
There is no warning sign before failure. An owner or operator should not expect a light, noise, odor, or A/C performance change to appear first; the issue is the hose location and heat exposure.
Who's affected?
The scope spans the 2021 through 2024 model years and points to the same JEMS A/C low pressure hose.
| 2024 Altec Aerial Device Jems Hybrid | Air conditioner |
|---|---|
| 2021 Altec Aerial Device Jems Hybrid | Air conditioner |
| 2023 Altec Aerial Device Jems Hybrid | Air conditioner |
| 2022 Altec Aerial Device Jems Hybrid | Air conditioner |
| Units affected | 180 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An overheated A/C hose raises the risk of a fire. There is no warning before the hose overheats, so schedule the recall repair soon and limit use until Altec secures the hose routing farther from the exhaust manifold. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2021-2024 Altec Aerial Device Jems Hybrid is included in this recall.
- Contact a franchised Altec dealer to schedule the free remedy-kit installation that routes the A/C hoses farther from the exhaust manifold.
- Bring the recall notice if Altec mailed one. If not, reference recall number 24V483 and Altec recall CSN-3166 when you call.
- Avoid unnecessary operation until the repair because overheated A/C hoses can increase fire risk.
What happens at the repair
At the dealer, an Altec technician installs a remedy kit that secures the A/C hose routing farther away from the engine exhaust manifold. The repair is free under the recall, with parts and labor covered. If you already paid out of pocket for the same hose routing problem before the owner letter, Altec's Warranty Policy covers qualifying reimbursement costs. Keep your repair paperwork and contact Altec customer service to ask how to submit documentation for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 27, 2024 | NHTSA published the recall |
|---|---|
| August 23, 2024 | Dealer notification began |
| August 23, 2024 | Dealer notification ended |
| August 23, 2024 | Owner notification mailed |
| August 23, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V483?
Recall 24V483 covers 180 2021-2024 Altec Aerial Device Jems Hybrid vehicles with A/C hoses routed too close to the engine exhaust manifold. The hoses can overheat, which increases the risk of a fire. Altec will install a remedy kit to move and secure the hose routing for free.
What should I do if my 2021-2024 Altec Aerial Device Jems Hybrid is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V483. If it is, contact Altec customer service at 1-877-462-5832 and reference recall CSN-3166. Altec will install the hose-routing remedy kit free of charge.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and Altec will install the remedy kit free of charge. The repair secures the A/C hose routing farther away from the exhaust manifold.
What is the safety risk in recall 24V483?
The safety risk is fire. In the affected Altec vehicles, inadequate clearance between the A/C hoses and the engine exhaust manifold can let the hoses overheat. The free remedy kit moves and secures the hose routing farther from the exhaust manifold.
When were owners notified about recall 24V483?
Altec mailed owner notification letters on August 23, 2024. If you own a 2021-2024 Altec Aerial Device Jems Hybrid and did not receive a letter, check your VIN and contact Altec customer service with recall number CSN-3166.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V483000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 24V483 |
| NHTSA recall # (full) | 24V483000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →