Recall 24V482 affects 11,418 2024-2025 Lexus Nx, Nx Hybrid, Rx, and Rx Hybrid vehicles for removable head restraints. Repair will be free once available.
Lexus is recalling 11,418 2024-2025 Nx Hybrid, Nx, Rx Hybrid, and Rx vehicles because the driver and front passenger head restraints can be removed without pressing the lock release button. If a head restraint is removed and not reinstalled, rear-end crash injury risk increases; the Lexus dealer repair will be free once available.
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What's wrong?
The front-seat head restraint on the 2024-2025 Lexus Nx Hybrid, Nx, Rx Hybrid, and Rx is the padded headrest mounted on metal posts behind the driver or front passenger. It is meant to stay locked in place unless the lock release button is pressed. That lock keeps the restraint at the intended position so it can support the head and neck during a crash.
On affected vehicles, one notch in a head restraint stay was machined with a radius larger than the design allowed. Toyota traced the issue to a damaged manufacturing tool used on specific head restraint stay lots. With that notch out of shape, the head restraint can be pulled out without pressing the lock release button, which means the seat assembly does not meet the required head restraint removability standard.
There is no warning sign before failure. The problem is in the shape of the metal stay notch, so an owner will not hear a noise, see a light, or feel a change during normal driving.
Who's affected?
Covers the Nx, Nx Hybrid, Rx, and Rx Hybrid across the 2024 and 2025 model years, all tied to the front seat headrest assembly.
| 2025 Lexus Nx Hybrid | seat assembly |
|---|---|
| 2025 Lexus Nx | seat assembly |
| 2024 Lexus Rx Hybrid | seat assembly |
| 2024 Lexus Rx | seat assembly |
| 2024 Lexus Nx Hybrid | seat assembly |
| 2024 Lexus Nx | seat assembly |
| Units affected | 11,418 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A missing or unreinstalled front head restraint can leave the driver or front passenger with less neck and head protection in a rear-end crash and increase injury risk. Keep both front head restraints installed and locked in place until the recall repair is completed. Repair will be free at any franchised Lexus dealer once available.
What should I do?
- Check your VIN to confirm your 2024-2025 Lexus Nx Hybrid, Nx, Rx Hybrid, or Rx is included in this recall.
- Wait for Lexus repair instructions before scheduling the dealer visit; owner letters were mailed February 14, 2025.
- Contact a franchised Lexus dealer after the repair opens for your VIN; the free repair replaces the driver and front passenger head-restraint assemblies so they stay locked unless the release button is pressed.
- Bring the recall notice if you received one, and reference recall number 24V482 when you call.
- Keep both front head restraints installed until the repair is complete.
What happens at the repair
The final dealer repair is still listed as under development, so do not assume the complete recall work can be scheduled until Lexus confirms it is open. Once available, a Lexus technician will replace the driver and front passenger seat head rest assemblies. Parts and labor will be covered under the recall. Out-of-pocket repairs already paid are handled through Toyota's New Vehicle Limited Warranty, not through a separate reimbursement program, because the owner notice period fell within the active warranty period. Ask the Lexus service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| June 27, 2024 | NHTSA published the recall |
|---|---|
| June 27, 2024 | Dealer notification began |
| June 27, 2024 | Dealer notification ended |
| July 27, 2024 | Interim owner notification (was planned for this date) |
| January 31, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 14, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V482?
Recall 24V482 covers 11,418 2024-2025 Lexus Nx Hybrid, Nx, Rx Hybrid, and Rx vehicles with front-seat head restraints that can be removed without pressing the lock release button. If a head restraint is removed and not reinstalled, injury risk increases in a rear-end crash.
What should I do if my 2024-2025 Lexus Nx Hybrid, Nx, Rx Hybrid, or Rx is on this recall?
Check your VIN to confirm your specific Lexus is included in recall 24V482. If it is, contact a franchised Lexus dealer and ask whether the driver and front passenger head rest assemblies are ready for replacement. Reference recall 24V482 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Lexus dealers will replace the driver and front passenger seat head rest assemblies free of charge under recall 24V482.
What is the safety risk in recall 24V482?
The safety risk is higher injury risk in a rear-end crash if a front-seat head restraint is removed and not reinstalled. The head restraint is part of the seat system, so confirm your VIN and have the affected assemblies replaced by a franchised Lexus dealer.
When were owners notified about recall 24V482?
Lexus owner letters were mailed February 14, 2025. If you bought the vehicle used or never received a letter, check your VIN because the VIN decides whether your specific vehicle is included, not the model year alone.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V482000 |
|---|---|
| Lexus customer service | 1-800-331-4331 |
| NHTSA recall # | 24V482 |
| NHTSA recall # (full) | 24V482000 |
Source documents
-
Download Quarterly Report (PDF) - Download Misc. Document (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →