Recall 24V477 affects 25,825 2021-2024 Polestar 2 vehicles for rearview camera display failure. Polestar released a free over-the-air software update.
Polestar is recalling 25,825 2021-2024 Polestar 2 vehicles because infotainment head unit software can stop the rearview camera image from displaying. A blank rearview camera reduces driver visibility and increases crash risk; Polestar dealers will complete the repair free of charge.
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What's wrong?
The Infotainment Head Unit software in a 2021-2024 Polestar 2 runs the center display and controls what appears on the screen. When the driver shifts into reverse, that software is supposed to bring up the rearview camera image so the driver can see the area behind the vehicle.
On affected vehicles, the software in the infotainment head unit does not always handle the camera display correctly during a backing event. Polestar traced the issue to graphical memory allocation inside the head unit. When that process fails, the rear camera view has limited visualization or does not display as required.
The warning sign appears on the center display during reverse. If the camera image is not provided, the screen shows "Camera is temporarily unavailable." That message means the rearview image is not being shown for that backing event.
Who's affected?
Each model year in 2021-2024 lists the infotainment software and backup camera systems tied to the same infotainment head unit software.
| 2021 Polestar Polestar 2 | Software |
|---|---|
| 2021 Polestar Polestar 2 | Camera |
| 2022 Polestar Polestar 2 | Software |
| 2022 Polestar Polestar 2 | Camera |
| 2023 Polestar Polestar 2 | Software |
| 2023 Polestar Polestar 2 | Camera |
| 2024 Polestar Polestar 2 | Software |
| 2024 Polestar Polestar 2 | Camera |
| Units affected | 25,825 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
When the rearview camera image does not appear, backing visibility drops and crash risk rises. If the center display says "Camera is temporarily unavailable," use mirrors, turn and look behind you, and install the software update promptly. Repair is free at any franchised Polestar dealer.
What should I do?
- Check your VIN to confirm your 2021-2024 Polestar Polestar 2 is included in this recall.
- Contact your nearest franchised Polestar dealer to confirm the free over-the-air IHU software update that fixes the rearview-camera display failure.
- Install any available Polestar software update before relying on the rearview camera.
- Bring the recall notice if Polestar mailed one. If not, reference recall number 24V477 when you call.
- Use mirrors and look behind the vehicle when backing up until the update is installed.
- Call Polestar customer service at 1-800-806-2504 with questions.
What happens at the repair
For this software recall, the fix is Polestar's over-the-air IHU software update, released free of charge. The update addresses the IHU software problem that can keep the rearview camera image from displaying. If you already paid for a software upgrade related to rear camera operation before receiving the recall letter, Polestar says reimbursement is available for covered software and labor costs. Send Polestar customer service a copy of the repair order, proof of payment, and proof of ownership for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 26, 2024 | NHTSA published the recall |
|---|---|
| June 26, 2024 | Dealer notification began |
| June 26, 2024 | Dealer notification ended |
| August 9, 2024 | Owner notification mailed |
| August 15, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 15, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V477?
Recall 24V477 covers 25,825 2021-2024 Polestar 2 vehicles with infotainment software that can stop the rearview camera image from displaying. That loss of rear visibility increases crash risk. Polestar released a free over-the-air Infotainment Head Unit software update.
What should I do if my 2021-2024 Polestar 2 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V477. If it is, install the free over-the-air Infotainment Head Unit software update. For help with the update, contact Polestar customer service at 1-800-806-2504 and reference recall RP1016.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and Polestar released the Infotainment Head Unit software update free of charge. The update addresses the rearview camera display issue covered by recall 24V477.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the rearview camera image does not display, the driver has less help seeing behind the vehicle, which increases crash risk. The free software update is the repair path for included vehicles.
What if I bought my Polestar 2 used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your specific Polestar 2 is included, then install the free software update or contact Polestar customer service for help.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V477000 |
|---|---|
| Polestar customer service | 1-800-806-2504 |
| NHTSA recall # | 24V477 |
| NHTSA recall # (full) | 24V477000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →