Recall 24V475 covers 174 2019-2025 Sea Electric-modified vehicles for BMS software battery shutdown. Repair will be free at franchised Ford dealers once available.
Sea Electric is recalling 174 2019-2025 Ford F59, 5E, Isuzu Nrr, and Hino 195 vehicles under recall 24V475 because older battery management system software can shut down the high-voltage battery. That shutdown can cause loss of drive power and increase crash risk, and the Ford dealer repair will be free once Sea Electric makes it available.
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What's wrong?
The battery management system software on these 2019-2025 Sea Electric Ford F59, 5E, Isuzu Nrr, and Hino 195 vehicles monitors the high-voltage battery and keeps the electric drive system inside its safety limits. It watches cell voltage while the vehicle is driving and while regenerative braking sends energy back into the battery. The drive system depends on that software to manage battery limits without cutting propulsion.
On affected vehicles, certain software versions from December 2022 and earlier command more regenerative braking than the battery can safely accept at a high charge level. The software then reads a cell voltage above its programmed safety limit and shuts the high-voltage battery down as designed. When that happens, the vehicle loses drive power.
Owners should not expect an advance warning sign before the shutdown. At the time of the event, or at the same moment, a yellow truck icon can appear on the dashboard.
Who's affected?
Covers the Ford F59, 5E, Isuzu Nrr, and Hino 195 across 2019-2025, all using the same high-voltage traction battery software.
| 2021 Sea Electric Ford F59 | high-voltage traction battery |
|---|---|
| 2024 Sea Electric 5E | high-voltage traction battery |
| 2025 Sea Electric 5E | high-voltage traction battery |
| 2019 Sea Electric Isuzu Nrr | high-voltage traction battery |
| 2020 Sea Electric Ford F59 | high-voltage traction battery |
| 2020 Sea Electric Hino 195 | high-voltage traction battery |
| 2022 Sea Electric Ford F59 | high-voltage traction battery |
| 2023 Sea Electric 5E | high-voltage traction battery |
| Units affected | 174 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Loss of drive power can leave the vehicle unable to maintain speed and increases the risk of a crash. The listed warning is a yellow truck icon on the dashboard at the same time as the event, not before it. If drive power drops, get out of traffic and call the dealer. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2019-2025 Sea Electric Ford F59, 5E, Isuzu Nrr, or Hino 195 is included in this recall.
- Wait for Sea Electric's remedy notice before scheduling the final repair; the BMS software update will be free once it opens.
- Contact a franchised Ford dealer once Sea Electric opens the remedy to schedule the free BMS software update that prevents high-voltage battery shutdown and loss of drive power.
- Call Sea Electric customer service at 1-833-732-3532 with questions and reference recall number 24V475 when you call.
- Drive cautiously until the software update is complete. Leave extra room to stop if the vehicle loses drive power.
What happens at the repair
The final dealer repair is still under development, so do not assume the software update can be scheduled yet. Once Sea Electric opens the repair, a Ford technician will update the BMS software free under the recall. The update is meant to address software that can shut down the high-voltage battery and cause loss of drive power. If you already paid for a related BMS software repair before the notice, keep your receipts and contact Sea Electric customer service about the forthcoming reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 24, 2024 | NHTSA published the recall |
|---|---|
| July 24, 2024 | Owner notification mailed |
| August 14, 2024 | Dealer notification began |
| August 14, 2024 | Dealer notification ended |
| August 14, 2024 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 14, 2024 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V475?
Recall 24V475 covers 174 2019-2025 Sea Electric Ford F59, 5E, Isuzu Nrr, and Hino 195 vehicles with battery management system software from December 2022 and earlier. The software can shut down the high-voltage battery and cause loss of drive power, increasing crash risk.
What should I do if my 2019-2025 Sea Electric Ford F59, 5E, Isuzu Nrr, or Hino 195 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V475. If it is, contact a franchised Ford dealer or Sea Electric customer service at 1-833-732-3532 and ask how to schedule the battery management system software update. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Sea Electric's remedy says dealers will update the battery management system software free of charge. Keep your owner letter with your service paperwork.
What is the safety risk in recall 24V475?
The safety risk is loss of drive power. SEA Electric's filing says the battery management system software can shut down the high-voltage battery, which can leave the vehicle without propulsion and increase crash risk. The remedy is a free software update.
When were owners notified about recall 24V475?
Sea Electric mailed owner notification letters on July 24, 2024. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific vehicle is included, then reference recall 24V475 when you contact the dealer or Sea Electric.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V475000 |
|---|---|
| Sea Electric customer service | 1-833-732-3532 |
| NHTSA recall # | 24V475 |
| NHTSA recall # (full) | 24V475000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →