Recall 24V468 covers 160 2019-2024 Rev Ambulance Type Ix and Type I vehicles with loose outrigger bolts. Free repair at franchised Rev Ambulance dealers.
Rev Ambulance is recalling 160 2019-2024 Type I and Type Ix emergency vehicles equipped with outriggers because the outrigger bolts can be loose. A detached module box or failed outrigger increases the risk of injury, and Rev Ambulance dealers will complete the repair free of charge.
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What's wrong?
The outrigger bolts on these 2019-2024 Rev Ambulance Type Ix and Type I emergency vehicles hold the outrigger structure tight to the ambulance module and chassis area. Outriggers help support and stabilize the module box, so the bolts have to be tightened to the specified torque, which means the correct clamping force.
On affected vehicles, the bolts were not tightened properly during installation. The filing ties the problem to an installation process that was not followed correctly and a training gap for the task. Loose bolts allow movement where the structure should stay fixed. That movement can let the module box detach or lead to outrigger failure.
Owners or crews can notice snaps, rattling, or other undercarriage noises. A change in ride quality is also a warning sign that the outrigger fasteners are not holding the structure as designed.
Who's affected?
Covers Type Ix and Type I ambulance configurations across the 2019-2024 model years, all tied to the same outrigger bolt.
| 2019 Rev Ambulance Type Ix | body or structural component |
|---|---|
| 2020 Rev Ambulance Type Ix | body or structural component |
| 2022 Rev Ambulance Type Ix | body or structural component |
| 2024 Rev Ambulance Type Ix | body or structural component |
| 2019 Rev Ambulance Type I | body or structural component |
| 2021 Rev Ambulance Type I | body or structural component |
| 2022 Rev Ambulance Type I | body or structural component |
| 2023 Rev Ambulance Type I | body or structural component |
| 2020 Rev Ambulance Type I | body or structural component |
| 2023 Rev Ambulance Type Ix | body or structural component |
| 2021 Rev Ambulance Type Ix | body or structural component |
| 2024 Rev Ambulance Type I | body or structural component |
| Units affected | 160 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
A matching year and Type Ix or Type I model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A detached module box or outrigger failure increases the risk of injury. Listen for snaps, rattling, other undercarriage noise, or a change in ride quality, and schedule service promptly if your VIN is included. The dealer will inspect the bolts and tighten or replace them as needed. Repair is free at any franchised Rev Ambulance dealer.
What should I do?
- Check your VIN to confirm your 2019-2024 Rev Ambulance Type Ix or Type I emergency vehicle is included in this recall.
- Contact a franchised Rev Ambulance dealer to schedule the free outrigger-bolt inspection and tightening or replacement that secures the module box and outriggers.
- Bring the recall notice if Rev Ambulance mailed one. If not, reference recall number 24V468 when you call.
- Avoid using the outriggers until the dealer completes the repair.
- Call Rev Ambulance customer service at 1-855-661-9232 with questions about scheduling or the free repair.
What happens at the repair
At the dealer, a Rev Ambulance technician inspects the outrigger bolts, tightens loose bolts to the proper torque specification, and replaces any damaged outrigger bolts or outriggers tied to the issue. The recall repair is free, including parts and labor covered for the inspection and torque work. Rev Ambulance customer service handles owner questions for this campaign. The source does not state a separate reimbursement process for owners who already paid for related work before the recall notice, so this section does not give reimbursement instructions.
| Estimated time at dealer | 60 minutes |
|---|
Timeline
| June 21, 2024 | NHTSA published the recall |
|---|---|
| July 1, 2024 | Dealer notification began |
| July 8, 2024 | Owner notification mailed |
| July 8, 2024 | Interim owner notification (was planned for this date) |
| July 31, 2024 | Dealer notification ended |
Frequently asked questions
What is recall 24V468?
Recall 24V468 covers 160 2019-2024 Rev Ambulance Type Ix and Type I emergency vehicles equipped with outriggers. The outrigger bolts were not properly tightened, which can let the module box detach or the outrigger fail. Rev Ambulance dealers will inspect, tighten, or replace the bolts for free.
What should I do if my 2019-2024 Rev Ambulance Type Ix or Type I is on this recall?
Check your VIN to confirm whether your specific emergency vehicle is included in recall 24V468. If it is, contact a franchised Rev Ambulance dealer to schedule the outrigger-bolt inspection and repair. Reference recall 24V468 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Rev Ambulance dealers will inspect and tighten, or replace the outrigger bolts as needed, free of charge.
What is the safety risk?
The safety risk is injury from a detached module box or outrigger failure. The recall involves critical fasteners for the outrigger system, so the repair path is direct: confirm the VIN, then have a franchised Rev Ambulance dealer inspect and correct the bolts for free.
When were owners notified about recall 24V468?
Rev Ambulance mailed owner notification letters on July 8, 2024. If you manage or recently bought one of these emergency vehicles and never received a letter, check your VIN and call Rev Ambulance customer service at 1-855-661-9232 with recall 24V468.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V468000 |
|---|---|
| Rev Ambulance customer service | 1-855-661-9232 |
| NHTSA recall # | 24V468 |
| NHTSA recall # (full) | 24V468000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →